Ratings based on 3,662 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2014
Great experience at embassy suites. Perfect location
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2014
There were five of us in our room three adults and two teenagers. The suit worked great. The location was perfect for what we wanted to do. We made use of the complementary happy hour and breakfast which made it a pretty good value for Chicago
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee, WI

Good location, nice room

Posted Nov 17, 2014
Pros: Fast elevators, sound-proofed rooms, attractive design
Cons: WiFi and customer service
Location: Close to Navy Pier and shopping.
We found this hotel to be in a nice location (close to everything), the room was decent, and the hotel itself was welcoming. Our only disappointment was that our Hilton Honors WiFi didn't work. When a few of us called the front desk, we were given varying answers from, "We're full so WiFi can't keep up with the demand" to "You need to be a Hilton Honors diamond or platinum member for free WiFi service" to "We don't know why." Free WiFi was the deciding factor for us booking this hotel so it was disappointing that we didn't have it. The front desk was not helpful at all in trying to resolve the issue. I was told to write to corporate. That's not the service I expected for a $350 room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Great girls shopping weekend hotel

Posted Nov 16, 2014
Pros: location, free breakfast, free evening reception
Cons: check in process - computers were down but staff handled well
Location: shopping, shopping, shopping
Excellent location and facilities for a long shopping weekend with friends or family. Perks of free breakfast and free evening cocktails cannot be beat.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

Great location, close to shopping and Navy Pier.

Posted Nov 9, 2014
Really enjoyed our stay. Was there just to do some early Christmas shopping
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in the heart of downtown Chicago.

Posted Oct 31, 2014
Free breakfast, free happy hour, and walking distance to Lincoln Park zoo, navy pier, millennium park, Michigan Avenue! We couldn't have asked for anything more.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Richmond Kentucky

Good hotel in Chicago

Posted Oct 29, 2014
Parking here is expensive, 40 or so per night. Rooms stayed pretty warm, we had the temperature down to 60 the whole time. Wish I had brought a fan. breakfast was amazing, but there afternoon one wasn't all that great. Offered few crackers, dip, and a drink. Have had better. Other than that hotel was very nice. Staff was amazing. Everyone greated us and welcomed us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 29, 2014
Stayed with wife and 2 kids 8 and 12. Comfortable beds including soda bed (for a sofa bed). Rooms fairly quiet. Breakfast good, hot and cold. In great spot in the city.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Spring Lake MI

Posted Oct 28, 2014
Pros: the room and the decor were great.
Cons: The line for cooked to order breakfast took a long time and you didn't always have a table to sit at after you collected your food.
Location: Right by Michigan ave and the waterfront and restaurants. Boat tours walking tours movies Navy Pier shopping bowling just pick your pleasure.
We just could not get over the location this hotel is close to everything we wanted to do.The staff were pleasant and accommodating.The breakfast was excellent and provided way more than I would have ever expected, now the happy hour what can I say, they let you order almost anything you desired to drink for two hours! We saved money on this anniversary weekend.We will definitely stay at an Embassy Suites again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Overland Park, KS

Posted Oct 28, 2014
location was excellant, enjoyed the included breakfast and cocktails. Would certainly stay here again.