Ratings based on 2,022 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2014
Great location, good food, lovely holiday decorations.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, Il.

Somewhat Pleased

Posted Dec 23, 2014
Pros: I liked that the rooms are suites and it had an indoor pool, and that it is not an overly huge hotel.
Cons: not sure that you can improve the location of some of your rooms that are located by the elevator, maybe cheaper rates for those rooms.
Location: the location is great, lots of restaurants, and in walking distance to shopping
the room was situated by the elevators and was very noisy all night. Breakfast was good but very disorganized, staff could not keep up with the number of guests. I suggest during the Holiday season that there are more staff and cooks to keep up with the demand, and of course not enough of seating, people were taking the food to their rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2014
GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

highly recommend

Posted Dec 15, 2014
great location, clean and well maintained hotel - complimentary cocktails and breakfast are a big plus, but expect to wait in long lines if there on a busy day - staff was great at keeping things stocked even with a large crowd - the hotel provides earplugs, if sleeping in the bedroom you will need them to manage the city noise, if sleeping in the living room you will need them to manage the lobby noise
5 out of 5
Recommended
for Everyone
by A verified traveler

Very enjoyable stay - great service experience.

Posted Dec 15, 2014
Facility / location very nice. Best part - went to the hotel early (~11am) with the hope of dropping off my luggage so I would not have to drag it to a series of downtown meetings - the front desk representative quickly highlighted they would be able to check me into an available room. Made my day much easier...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis, MN

Great location!

Posted Dec 12, 2014
Pros: Location, breakfast.
Cons: The breakfast omelets were excellent, but some of the hot ala carte items were cold. The coffee ran out a few mornings. Otherwise, excellent.
Location: The red line is less than a block away, Michigan Avenue only a few blocks east, and lots of restaurants.
Close to restaurants, shops, Michigan Avenue, and all sites in Chicago. Good breakfast and free happy hour drinks. Grocery store across street. Large comfortable rooms. Our favorite place to stay in Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler

It was great So close to shopping and tourism.

Posted Dec 12, 2014
Loved it. Would stay again. The staff was excellent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Clean Fancy Hotel, Nice Staff, Excellent Breakfast

Posted Dec 12, 2014
Pros: Everything
Cons: None
Location: Shopping! Just a ride away from the museums and attractions!
The hotel was located in a nice location in shopping area. Easy to get around the city. Nice grocery store next door. Nice helpful friendly staff. Kid friendly. Beautiful facility with indoor pool. Rooms were spacious and very high end. The breakfast was fabulous, with so many choices of food, and good food too! Enjoyed the experience. We would definitely stay again!
3 out of 5
by A verified travelerfrom Memphis

Management UnProfessional

Posted Dec 11, 2014
the Management would not let anyone check in saying that it was a computer problem and it magically started working at 4 o'clock which is there stated check-in time. Many customers were put out with the game they played. I will never stay at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

A early birthday gift to me.

Posted Dec 10, 2014
Pros: i liked the free drinks and breakfast. also i liked seeing the families and the staff interact.
Cons: no more french toast!lol
Location: i was at the Downtown Location and even though it was alot to do, I mostly stayed inside and enjoyed the room and pool and whirlpool.
my experience was wonderful hotelwise. me having fun with my guest not so much, will definitely be back!