Exterior

Reviews of Embassy Suites by Hilton Chicago Lombard Oak Brook

3.5 out of 5
Embassy Suites by Hilton Chicago Lombard Oak Brook
707 E Butterfield Road, Lombard, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 573 out of 1009 reviews" "
Rating 8 - Good. 230 out of 1009 reviews" "
Rating 6 - Okay. 96 out of 1009 reviews" "
Rating 4 - Poor. 50 out of 1009 reviews" "
Rating 2 - Terrible. 60 out of 1009 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roxane, Palatine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Guy on Mar 27, 2024
Thank you for rating your stay with us! We're happy to hear that you enjoyed your stay and we look forward to welcoming you back soon!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was very helpful and just a great experience.
Stayed 4 nights in Mar 2024
Response from Guy on Mar 28, 2024
Thank you for your positive review! We're so glad you had a wonderful stay with us. Our team is committed to ensuring our guests have a memorable time, and your feedback inspires us to keep striving for excellence. See you again soon!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 2 nights in Mar 2024
Response from Guy on Mar 27, 2024
Thank you for reviewing your stay with us! It's wonderful to hear that you had a wonderful stay at our hotel. We hope we can welcome you back soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guy on Mar 25, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

8/10 Good

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enough room for family (7 room total) Very nice experience all around.
Stayed 3 nights in Mar 2024
Response from Guy on Mar 19, 2024
Thank you for taking the time to share your positive experience! We're delighted to have exceeded your expectations during your stay. We strive to provide a seamless and enjoyable experience, and your feedback fuels our passion to continue delivering exceptional service.

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for dance competition that was close by. Everything was clean and neat. Staff was friendly. My only complaint would be that they don’t take cash or checks to check in, had I known that I would have prepare better.
Stayed 3 nights in Mar 2024
Response from Guy on Mar 19, 2024
Thank you for your positive review! We're delighted to know that you enjoyed your stay with us. Our goal is to provide exceptional experiences, and we're glad we could meet your expectations. We look forward to serving you again in the future!

8/10 Good

abby

Traveled with partner
Liked: Staff & service
Surprise—$12.50 tax for parking. Not mentioned before we arrived.
Stayed 4 nights in Mar 2024
Response from Guy on Mar 19, 2024
Thank you for taking the time to share your thoughts about your stay. We're glad you chose our hotel, and we'll use your feedback to refine our offerings. If you ever decide to stay with us again, we hope to exceed your expectations.

2/10 Terrible

benny

Disliked: Staff & service, property conditions & facilities
Well for starters they charge $12.50 per night for parking. First time I’ve ever heard of or experienced that. They don’t tell you this until you’ve booked. Then their pool was out of order again and the staff was pretty lousy. Won’t coming back.
Stayed 2 nights in Mar 2024
Response from Guy on Mar 13, 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience not meeting your expectations. We take guest concerns seriously, and we hope you'll give us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Theresa

Stayed 3 nights in Mar 2024
Response from Guy on Mar 15, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

10/10 Excellent

Ralna Diane

Stayed 4 nights in Mar 2024
Response from Guy on Mar 13, 2024
Thank you for your fantastic review! We're thrilled to see you've enjoyed your stay with us and we hope to welcome you back soon!

10/10 Excellent

Arianna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest hotels I have stayed at!
Stayed 2 nights in Mar 2024
Response from Guy on Mar 11, 2024
Thank you so much for taking the time to leave a review of your stay! We're delighted to know that you enjoyed your stay with us. Our goal is to provide exceptional experiences, and we're glad we could meet your expectations. We look forward to serving you again in the future!

10/10 Excellent

Gia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Guy on Mar 11, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

8/10 Good

Andy

Traveled with family
It was nice overall but furniture in the room was a little roughed up and kind of dirty. Stairway by pool room was yucky and our room was too hot with no way to get it cooler.
Stayed 2 nights in Mar 2024
Response from Guy on Mar 4, 2024
Thank you for your review and for choosing us for your stay. Your feedback is essential, and while we are happy to see that you enjoyed your stay, we're grateful for your honesty in sharing areas of concern. Rest assured, we'll use your suggestions to further enhance our services and provide an even better experience on your next visit.

2/10 Terrible

Paris

Disliked: Staff & service
i will be reporting the shift members to corporate. they gave nasty attitudes from the moment we entered the building
Stayed 2 nights in Feb 2024
Response from Guy on Mar 4, 2024
We're sorry to hear about the challenges you faced during your stay. Your experience does not reflect our usual level of service, and we're committed to addressing the issues you've mentioned. We appreciate your feedback as it helps us improve.

10/10 Excellent

Gussie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Feb 2024
Response from Guy on Mar 1, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness
Suites are spacious. Room cleansing services are available every day. Nice price.
Stayed 3 nights in Feb 2024
Response from Guy on Feb 28, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

10/10 Excellent

Jen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for my daughter’s volleyball tournament. Staff was friendly, everything was clean, and the main hangout area in the lobby was a lot of fun.
Stayed 3 nights in Feb 2024
Response from Guy on Feb 27, 2024
Thank you for your positive review! We're delighted to know that you enjoyed your stay with us. Our goal is to provide exceptional experiences, and we're glad we could meet your expectations. We're looking forward to serving you again in the future!

6/10 Okay

Sherita

Traveled with family and small children, Traveled with family
Someone was having a color party in the room right next door to mines. Other than that my stay was pretty decent, definitely not for asking price per night though.
Stayed 1 night in Feb 2024
Response from Guy on Feb 19, 2024
We appreciate your review and your honesty about your experience. Your feedback is important to us, and we'll be looking into ways to enhance our services based on your comments. We hope to have the opportunity to welcome you back.

4/10 Poor

Dustin

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Why spend the $ on upgrades just not to take care of it? New bathroom yet grout had never been cleaned. Pool area in disrepair. Was a 2-star hotel trying to act like a 3-4 star. Just be who you are.
Stayed 2 nights in Feb 2024
Response from Guy on Feb 19, 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience not meeting your expectations. We take guest concerns seriously, and we'll be looking into the issues you've raised to improve our services.

6/10 Okay

Sharon

Traveled with family
Liked: Cleanliness, staff & service
I was very disappointed with the pool area the jacuzzi water was vwry cloudy and looked unclean and unsafe broken tile was also exposed on the jacuzzi and the vents looks like they havent been cleaned in years and there was clear signs the roof at one time was leaking or may still be. The pool area and the elevators were extremely slow. However the room the breakfast and happy hour were all good.
Stayed 2 nights in Feb 2024
Response from Guy on Feb 19, 2024
Thank you for choosing our hotel for your stay. We appreciate your thoughtful review, and we'll take your comments into consideration as we strive to enhance our offerings. We hope to have another chance to serve you.

4/10 Poor

Kathleen

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Guy on Feb 14, 2024
We're sorry that your stay didn't meet your expectations. Your feedback is important to us, and we take it seriously. We appreciate your honesty and hope to have another opportunity to serve you.

8/10 Good

Terence

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 4 nights in Feb 2024
Response from Guy on Feb 12, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

6/10 Okay

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was rather slow, and they need more elevators. Had to take the stairs twice because elevators are packed during check-in & out.
Stayed 1 night in Feb 2024
Response from Guy on Feb 5, 2024
We're grateful for your review and for choosing to stay with us. Your feedback is valuable in our ongoing efforts to enhance our services. We hope to have the opportunity to provide you with an even better experience in the future.

10/10 Excellent

Carla

Traveled with family
Dated
Stayed 1 night in Feb 2024
Response from Guy on Feb 5, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

6/10 Okay

Christopher

Business traveler
Liked: Cleanliness
Shower leaked into hallway :(, the installer of the tile did this wrong, huge lake of water once finished with shower. Needs corrected. 10th floor.
Stayed 1 night in Feb 2024
Response from Guy on Feb 2, 2024
Thank you for sharing your feedback with us. We appreciate your input, as it helps us understand where we can improve. We hope to have the opportunity to provide you with an even better experience in the future.

10/10 Excellent

June

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the full service breakfast. Rooms are reasonably clean.
Stayed 2 nights in Jan 2024
Response from Guy on Feb 2, 2024
Thank you for your positive review! We're so pleased that you had a memorable stay. Our team strives to create comfortable and enjoyable stays for our guests, and we're glad we succeeded in your case. Come back and visit us soon!

10/10 Excellent

Jacob, Derry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guy on Jan 29, 2024
Thank you for your positive review! We're delighted to know that you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Excellent

Maryellen

Traveled with family
Liked: Staff & service, amenities
Love the breakfast
Response from Guy on Jan 25, 2024
Thank you for sharing your positive feedback! We're delighted that your stay with us was a success. Our aim is to provide outstanding service and comfort, and your review reassures us that we're on the right track. We look forward to hosting you again!

10/10 Excellent

Isabel

Stayed 4 nights in Jan 2024
Response from Guy on Jan 24, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guy on Jan 30, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

6/10 Okay

paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was fine. We like Embassy Suites, it was just our room was very hot and wouldn't cool down. A maintenance guy came to address it, but it didn't really work. He said he'd bring a fan, but didn't. I went to get one myself, which was fine, just not exactly what I expect from Embassy.
Stayed 1 night in Jan 2024
Response from Guy on Jan 22, 2024
Thank you for taking the time to share your thoughts about your stay. We're glad you chose our hotel, and we'll use your feedback to refine our offerings. We'll work hard to address your concerns and provide an improved experience in the future.

8/10 Good

Rita

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Love the atmosphere and the design of the hotel. The girl at the front desk was wonderful. We love the nightly reception and the free breakfast. What I did not like...the pool area was VERY cold and dark. The pool had way too many kids, and same with the hot tub. I was in there for 2 hours and NEVER saw a staff member come in and check on things. 2 teenage girls were physically fighting in the pool. Also only 1 out of 3 elevators worked. This was VERY inconvient.
Stayed 1 night in Jan 2024
Response from Guy on Jan 22, 2024
Thank you for your review and for choosing us for your stay. Your feedback is essential, and while we are happy to see that you enjoyed your stay, we're grateful for your honesty in sharing areas of concern. We'll take your comments to heart and strive to deliver an outstanding experience across the board.

6/10 Okay

Scott

Disliked: Property conditions & facilities
We stayed for one evening on a Saturday. The pool area was NOT clean and the pool/hot tub was not clean or well treated. On a Saturday evening they have multiple security guards around, which felt off in regards to safety. We would not stay here again
Stayed 1 night in Jan 2024
Response from Guy on Jan 8, 2024
We're truly sorry for the inconveniences you encountered during your stay. Your feedback is taken to heart, and we'll be reviewing our processes to prevent similar issues in the future. We appreciate your honesty and hope to have another opportunity to serve you.

8/10 Good

Kristyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice
Stayed 3 nights in Dec 2023
Response from Guy on Jan 8, 2024
Thank you for sharing your positive feedback! We're delighted that your stay with us was a success. We hope to welcome you back again soon!

10/10 Excellent

Myleng

Stayed 1 night in Dec 2023
Response from Guy on Jan 8, 2024
Your five-star review is truly appreciated! We're delighted to have exceeded your expectations during your stay. We hope to welcome you back again soon!

10/10 Excellent

ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. They let me family come up to sing happy birthday, and answered all of my questions. The breakfast was my favorite.
Stayed 1 night in Dec 2023
Response from Guy on Jan 8, 2024
Thank you for taking the time to share your positive experience! We're so pleased that you had a memorable stay. Our team strives to create comfortable and enjoyable stays for our guests, and we're glad we succeeded in your case. Come back and visit us soon!

8/10 Good

Solomon

Stayed 1 night in Dec 2023
Response from Guy on Jan 19, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. The heat wasn’t so good. It was cold in one room but hot in the other. There was no fan in the bathroom. No liners for the garbage can. The ice machine was next to the trash and the trash didn’t smell good.
Stayed 2 nights in Dec 2023
Response from Guy on Jan 8, 2024
We're happy to hear your positive review and your kind words about your stay. We're also sorry to hear about the minor issues you encountered and appreciate your feedback. Your input will guide us in refining our services to ensure every guest has a flawless experience.

10/10 Excellent

Christie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guy on Jan 8, 2024
Thank you so much for taking the time to leave a review your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

10/10 Excellent

Micaela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like having to pay for parking
Stayed 1 night in Dec 2023
Response from Guy on Jan 8, 2024
Thank you for your positive feedback about your stay. We appreciate your honesty in mentioning areas where we could improve as well. Rest assured, we'll use your suggestions to further enhance our services and provide an even better experience on your next visit.

10/10 Excellent

Kristen

Stayed 2 nights in Dec 2023
Response from Guy on Jan 8, 2024
Thank you for sharing your positive review! We're delighted that your stay with us was a success. Our aim is to provide outstanding service and comfort, and your review reassures us that we're on the right track. We look forward to hosting you again!

8/10 Good

Ivan

Stayed 1 night in Dec 2023
Response from Guy on Jan 8, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guy on Dec 15, 2023
Thank you so much for taking the time to leave a review your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guy on Dec 20, 2023
Thank you so much for taking the time to leave a review your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and clean. Shower was hot and sufficient pressure. Breakfast was AWESOME! Scrambled Eggs were perfect, everything was good and really nice selection. Carlo at front desk was very helpful and friendly. The nicest hotel I've stayed at for a swim meet.
Stayed 4 nights in Dec 2023
Response from Guy on Dec 12, 2023
Thank you for choosing us for your stay and for sharing your positive review! Your five-star review brightens our day. We're dedicated to making every guest's stay exceptional, and your feedback fuels our passion. We're excited to welcome you back whenever you're ready!

10/10 Excellent

Clay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great with the exception of the sofa bed which was old and worn out. Outside of that it was awesome
Stayed 4 nights in Dec 2023
Response from Guy on Dec 11, 2023
Thank you so much for taking the time to leave a review your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!

10/10 Excellent

Randa

Liked: Amenities
Clean and friendly staff.
Stayed 4 nights in Dec 2023
Response from Guy on Dec 11, 2023
It's an honor to receive your five-star review! We're delighted that you had a great time during your stay at our hotel. Your compliments motivate us to maintain our high standards. We hope to have the opportunity to welcome you again.

8/10 Good

Julie H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was great. Perfect location. I would stay there again if I didn't have to pay $12 a night for parking in an area where it is mostly free. Charging for the parking is getting a bit greedy. My first choice will be just a bit down the road in Naperville.
Response from Guy on Feb 7, 2024
We appreciate your review and your honesty about your experience. Your feedback is important to us, and we'll be looking into ways to enhance our services based on your comments. We hope to have the opportunity to welcome you back.

10/10 Excellent

Seyeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & Peaceful
The lady at the service desk was really nice. It was relaxing and quiet. I probably will stay more during the week for the peaceful experience…just what I needed.
Stayed 2 nights in Nov 2023
Response from Guy on Dec 5, 2023
Thank you for your positive review! We're delighted to know that you enjoyed your stay with us. Our goal is to provide exceptional experiences, and we're glad we could meet your expectations. Looking forward to serving you again in the future!

2/10 Terrible

Tarvis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Guy on Dec 5, 2023
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience not meeting your expectations. We hope to have the chance to regain your trust.