All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very clean, staff was very helpful and just a great experience.
Amanda
Stayed 4 nights in Mar 2024
Response from Guy on Mar 28, 2024
Thank you for your positive review! We're so glad you had a wonderful stay with us. Our team is committed to ensuring our guests have a memorable time, and your feedback inspires us to keep striving for excellence. See you again soon!
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
Enough room for family (7 room total) Very nice experience all around.
David
Stayed 3 nights in Mar 2024
Response from Guy on Mar 19, 2024
Thank you for taking the time to share your positive experience! We're delighted to have exceeded your expectations during your stay. We strive to provide a seamless and enjoyable experience, and your feedback fuels our passion to continue delivering exceptional service.
10/10 Excellent
Stephanie
Traveled with family and small children, Traveled with group
Stayed here for dance competition that was close by. Everything was clean and neat. Staff was friendly. My only complaint would be that they don’t take cash or checks to check in, had I known that I would have prepare better.
Stephanie
Stayed 3 nights in Mar 2024
Response from Guy on Mar 19, 2024
Thank you for your positive review! We're delighted to know that you enjoyed your stay with us. Our goal is to provide exceptional experiences, and we're glad we could meet your expectations. We look forward to serving you again in the future!
8/10 Good
abby
Traveled with partner
Mar 17, 2024
Liked: Staff & service
Surprise—$12.50 tax for parking. Not mentioned before we arrived.
abby
Stayed 4 nights in Mar 2024
Response from Guy on Mar 19, 2024
Thank you for taking the time to share your thoughts about your stay. We're glad you chose our hotel, and we'll use your feedback to refine our offerings. If you ever decide to stay with us again, we hope to exceed your expectations.
Well for starters they charge $12.50 per night for parking. First time I’ve ever heard of or experienced that. They don’t tell you this until you’ve booked. Then their pool was out of order again and the staff was pretty lousy. Won’t coming back.
benny
Stayed 2 nights in Mar 2024
Response from Guy on Mar 13, 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience not meeting your expectations. We take guest concerns seriously, and we hope you'll give us another opportunity to provide you with a better experience in the future.
10/10 Excellent
Theresa
Mar 13, 2024
Theresa
Stayed 3 nights in Mar 2024
Response from Guy on Mar 15, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
10/10 Excellent
Ralna Diane
Mar 12, 2024
Ralna Diane
Stayed 4 nights in Mar 2024
Response from Guy on Mar 13, 2024
Thank you for your fantastic review! We're thrilled to see you've enjoyed your stay with us and we hope to welcome you back soon!
10/10 Excellent
Arianna
Traveled with family and small children, Traveled with family
This was one of the nicest hotels I have stayed at!
Arianna
Stayed 2 nights in Mar 2024
Response from Guy on Mar 11, 2024
Thank you so much for taking the time to leave a review of your stay! We're delighted to know that you enjoyed your stay with us. Our goal is to provide exceptional experiences, and we're glad we could meet your expectations. We look forward to serving you again in the future!
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
8/10 Good
Andy
Traveled with family
Mar 3, 2024
It was nice overall but furniture in the room was a little roughed up and kind of dirty. Stairway by pool room was yucky and our room was too hot with no way to get it cooler.
Andy
Stayed 2 nights in Mar 2024
Response from Guy on Mar 4, 2024
Thank you for your review and for choosing us for your stay. Your feedback is essential, and while we are happy to see that you enjoyed your stay, we're grateful for your honesty in sharing areas of concern. Rest assured, we'll use your suggestions to further enhance our services and provide an even better experience on your next visit.
2/10 Terrible
Paris
Mar 2, 2024
Disliked: Staff & service
i will be reporting the shift members to corporate. they gave nasty attitudes from the moment we entered the building
Paris
Stayed 2 nights in Feb 2024
Response from Guy on Mar 4, 2024
We're sorry to hear about the challenges you faced during your stay. Your experience does not reflect our usual level of service, and we're committed to addressing the issues you've mentioned. We appreciate your feedback as it helps us improve.
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
8/10 Good
Anthony
Traveled with family
Feb 28, 2024
Liked: Cleanliness
Suites are spacious. Room cleansing services are available every day. Nice price.
Anthony
Stayed 3 nights in Feb 2024
Response from Guy on Feb 28, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
Came for my daughter’s volleyball tournament. Staff was friendly, everything was clean, and the main hangout area in the lobby was a lot of fun.
Jen
Stayed 3 nights in Feb 2024
Response from Guy on Feb 27, 2024
Thank you for your positive review! We're delighted to know that you enjoyed your stay with us. Our goal is to provide exceptional experiences, and we're glad we could meet your expectations. We're looking forward to serving you again in the future!
6/10 Okay
Sherita
Traveled with family and small children, Traveled with family
Feb 19, 2024
Someone was having a color party in the room right next door to mines. Other than that my stay was pretty decent, definitely not for asking price per night though.
Sherita
Stayed 1 night in Feb 2024
Response from Guy on Feb 19, 2024
We appreciate your review and your honesty about your experience. Your feedback is important to us, and we'll be looking into ways to enhance our services based on your comments. We hope to have the opportunity to welcome you back.
Why spend the $ on upgrades just not to take care of it? New bathroom yet grout had never been cleaned. Pool area in disrepair. Was a 2-star hotel trying to act like a 3-4 star. Just be who you are.
Dustin
Stayed 2 nights in Feb 2024
Response from Guy on Feb 19, 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience not meeting your expectations. We take guest concerns seriously, and we'll be looking into the issues you've raised to improve our services.
6/10 Okay
Sharon
Traveled with family
Feb 18, 2024
Liked: Cleanliness, staff & service
I was very disappointed with the pool area the jacuzzi water was vwry cloudy and looked unclean and unsafe broken tile was also exposed on the jacuzzi and the vents looks like they havent been cleaned in years and there was clear signs the roof at one time was leaking or may still be. The pool area and the elevators were extremely slow. However the room the breakfast and happy hour were all good.
Sharon
Stayed 2 nights in Feb 2024
Response from Guy on Feb 19, 2024
Thank you for choosing our hotel for your stay. We appreciate your thoughtful review, and we'll take your comments into consideration as we strive to enhance our offerings. We hope to have another chance to serve you.
4/10 Poor
Kathleen
Feb 13, 2024
Liked: Staff & service
Kathleen
Stayed 3 nights in Feb 2024
Response from Guy on Feb 14, 2024
We're sorry that your stay didn't meet your expectations. Your feedback is important to us, and we take it seriously. We appreciate your honesty and hope to have another opportunity to serve you.
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
Check-in was rather slow, and they need more elevators. Had to take the stairs twice because elevators are packed during check-in & out.
Dawn
Stayed 1 night in Feb 2024
Response from Guy on Feb 5, 2024
We're grateful for your review and for choosing to stay with us. Your feedback is valuable in our ongoing efforts to enhance our services. We hope to have the opportunity to provide you with an even better experience in the future.
10/10 Excellent
Carla
Traveled with family
Feb 2, 2024
Dated
Carla
Stayed 1 night in Feb 2024
Response from Guy on Feb 5, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
6/10 Okay
Christopher
Business traveler
Feb 2, 2024
Liked: Cleanliness
Shower leaked into hallway :(, the installer of the tile did this wrong, huge lake of water once finished with shower. Needs corrected. 10th floor.
Christopher
Stayed 1 night in Feb 2024
Response from Guy on Feb 2, 2024
Thank you for sharing your feedback with us. We appreciate your input, as it helps us understand where we can improve. We hope to have the opportunity to provide you with an even better experience in the future.
Love the full service breakfast. Rooms are reasonably clean.
June
Stayed 2 nights in Jan 2024
Response from Guy on Feb 2, 2024
Thank you for your positive review! We're so pleased that you had a memorable stay. Our team strives to create comfortable and enjoyable stays for our guests, and we're glad we succeeded in your case. Come back and visit us soon!
Thank you for your positive review! We're delighted to know that you enjoyed your stay with us and look forward to welcoming you back soon!
10/10 Excellent
Maryellen
Traveled with family
Jan 25, 2024
Liked: Staff & service, amenities
Love the breakfast
Maryellen
Response from Guy on Jan 25, 2024
Thank you for sharing your positive feedback! We're delighted that your stay with us was a success. Our aim is to provide outstanding service and comfort, and your review reassures us that we're on the right track. We look forward to hosting you again!
10/10 Excellent
Isabel
Jan 23, 2024
Isabel
Stayed 4 nights in Jan 2024
Response from Guy on Jan 24, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
Overall, it was fine. We like Embassy Suites, it was just our room was very hot and wouldn't cool down. A maintenance guy came to address it, but it didn't really work. He said he'd bring a fan, but didn't. I went to get one myself, which was fine, just not exactly what I expect from Embassy.
paul
Stayed 1 night in Jan 2024
Response from Guy on Jan 22, 2024
Thank you for taking the time to share your thoughts about your stay. We're glad you chose our hotel, and we'll use your feedback to refine our offerings. We'll work hard to address your concerns and provide an improved experience in the future.
8/10 Good
Rita
Traveled with family
Jan 21, 2024
Liked: Amenities
Disliked: Property conditions & facilities
Love the atmosphere and the design of the hotel. The girl at the front desk was wonderful. We love the nightly reception and the free breakfast. What I did not like...the pool area was VERY cold and dark. The pool had way too many kids, and same with the hot tub. I was in there for 2 hours and NEVER saw a staff member come in and check on things. 2 teenage girls were physically fighting in the pool. Also only 1 out of 3 elevators worked. This was VERY inconvient.
Rita
Stayed 1 night in Jan 2024
Response from Guy on Jan 22, 2024
Thank you for your review and for choosing us for your stay. Your feedback is essential, and while we are happy to see that you enjoyed your stay, we're grateful for your honesty in sharing areas of concern. We'll take your comments to heart and strive to deliver an outstanding experience across the board.
6/10 Okay
Scott
Jan 7, 2024
Disliked: Property conditions & facilities
We stayed for one evening on a Saturday. The pool area was NOT clean and the pool/hot tub was not clean or well treated.
On a Saturday evening they have multiple security guards around, which felt off in regards to safety. We would not stay here again
Scott
Stayed 1 night in Jan 2024
Response from Guy on Jan 8, 2024
We're truly sorry for the inconveniences you encountered during your stay. Your feedback is taken to heart, and we'll be reviewing our processes to prevent similar issues in the future. We appreciate your honesty and hope to have another opportunity to serve you.
Thank you for sharing your positive feedback! We're delighted that your stay with us was a success. We hope to welcome you back again soon!
10/10 Excellent
Myleng
Jan 1, 2024
Myleng
Stayed 1 night in Dec 2023
Response from Guy on Jan 8, 2024
Your five-star review is truly appreciated! We're delighted to have exceeded your expectations during your stay. We hope to welcome you back again soon!
The stay was great. They let me family come up to sing happy birthday, and answered all of my questions. The breakfast was my favorite.
ashley
Stayed 1 night in Dec 2023
Response from Guy on Jan 8, 2024
Thank you for taking the time to share your positive experience! We're so pleased that you had a memorable stay. Our team strives to create comfortable and enjoyable stays for our guests, and we're glad we succeeded in your case. Come back and visit us soon!
8/10 Good
Solomon
Dec 30, 2023
Solomon
Stayed 1 night in Dec 2023
Response from Guy on Jan 19, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
The room was nice and clean. The heat wasn’t so good. It was cold in one room but hot in the other. There was no fan in the bathroom. No liners for the garbage can. The ice machine was next to the trash and the trash didn’t smell good.
Elizabeth
Stayed 2 nights in Dec 2023
Response from Guy on Jan 8, 2024
We're happy to hear your positive review and your kind words about your stay. We're also sorry to hear about the minor issues you encountered and appreciate your feedback. Your input will guide us in refining our services to ensure every guest has a flawless experience.
Thank you so much for taking the time to leave a review your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
Thank you for your positive feedback about your stay. We appreciate your honesty in mentioning areas where we could improve as well. Rest assured, we'll use your suggestions to further enhance our services and provide an even better experience on your next visit.
10/10 Excellent
Kristen
Dec 18, 2023
Kristen
Stayed 2 nights in Dec 2023
Response from Guy on Jan 8, 2024
Thank you for sharing your positive review! We're delighted that your stay with us was a success. Our aim is to provide outstanding service and comfort, and your review reassures us that we're on the right track. We look forward to hosting you again!
8/10 Good
Ivan
Dec 17, 2023
Ivan
Stayed 1 night in Dec 2023
Response from Guy on Jan 8, 2024
Thank you so much for taking the time to leave a review of your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
Thank you so much for taking the time to leave a review your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
Thank you so much for taking the time to leave a review your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
Everything was very nice and clean. Shower was hot and sufficient pressure. Breakfast was AWESOME! Scrambled Eggs were perfect, everything was good and really nice selection.
Carlo at front desk was very helpful and friendly.
The nicest hotel I've stayed at for a swim meet.
Daniel
Stayed 4 nights in Dec 2023
Response from Guy on Dec 12, 2023
Thank you for choosing us for your stay and for sharing your positive review! Your five-star review brightens our day. We're dedicated to making every guest's stay exceptional, and your feedback fuels our passion. We're excited to welcome you back whenever you're ready!
It was great with the exception of the sofa bed which was old and worn out. Outside of that it was awesome
Clay
Stayed 4 nights in Dec 2023
Response from Guy on Dec 11, 2023
Thank you so much for taking the time to leave a review your stay! We’re thrilled you enjoyed your time with us and look forward to welcoming you back soon!
10/10 Excellent
Randa
Dec 10, 2023
Liked: Amenities
Clean and friendly staff.
Randa
Stayed 4 nights in Dec 2023
Response from Guy on Dec 11, 2023
It's an honor to receive your five-star review! We're delighted that you had a great time during your stay at our hotel. Your compliments motivate us to maintain our high standards. We hope to have the opportunity to welcome you again.
Overall the stay was great. Perfect location. I would stay there again if I didn't have to pay $12 a night for parking in an area where it is mostly free. Charging for the parking is getting a bit greedy. My first choice will be just a bit down the road in Naperville.
Julie H
Response from Guy on Feb 7, 2024
We appreciate your review and your honesty about your experience. Your feedback is important to us, and we'll be looking into ways to enhance our services based on your comments. We hope to have the opportunity to welcome you back.
The lady at the service desk was really nice. It was relaxing and quiet. I probably will stay more during the week for the peaceful experience…just what I needed.
Seyeda
Stayed 2 nights in Nov 2023
Response from Guy on Dec 5, 2023
Thank you for your positive review! We're delighted to know that you enjoyed your stay with us. Our goal is to provide exceptional experiences, and we're glad we could meet your expectations. Looking forward to serving you again in the future!
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience not meeting your expectations. We hope to have the chance to regain your trust.