Ratings based on 487 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom Toronto, ON

ROOM LEFT OPEN

Posted May 20, 2015
This hotel was very nice, very clean, very comfortable HOWEVER the cleaning staff left our room door open one of the days The supervisor was fairly rude in dealing with the manner, and barely compensated for our disappointment The manager was supposed to follow up with us and never did. I have called and left messages without a reply This is unacceptable!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Troy,MI

nice hotel

Posted May 18, 2015
You need more comfortable couch's and chairs in your two room suites. Also our king bed sloped towards the middle both nights I woke up with a soar back. Went to country inn and suites the 3rd night and slept amazing in the king size bed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

The best hotel I ever stayed in!

Posted Apr 27, 2015
The breakfast was amazing! And they have a "Happy Hours" where you get free alcohol drinks?? How amazing is that?! And also the bar and restaurant on site was amazing! The hotel room was really nice. And I loved the bathroom!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom WEBBERVILLE, MI

Pleased with stay

Posted Apr 21, 2015
Pros: It was clean - the staff was friendly - very nice/large pool - inviting hotel - convenient restaurant inside - pool closes so adults can use it alone
Cons: The only thing I would change is the breakfast options. Large area for breakfast but for the price you pay I was expecting a better breakfast :)
Location: The location of the hotel was okay....I drove from Michigan not familiar with Chicago. Wish there would have been more things to do for kids near by
Me, my 14 year old daughter and a friend of hers checked in on a Friday and checked out on Sunday. The girl's had a school field trip to Chicago on Friday so I drove separate and decided to make it a weekend getaway for me and my daughter (we are from Michigan). We had never been to Chicago. When we checked in at the front desk, the staff was WONDERFUL, very friendly and helpful. Come Saturday, we had breakfast and decided we would drive to the Navy Pier and other places. We returned and our room was not cleaned by the cleaning staff. I addressed the issue to the front desk and told her we were going to be leaving again and they would have plenty of time to clean our room. She said she would take care of that. Sad to say, but when we returned (at night) the room was never touched. I spoke with Mary at the front desk and she seemed very caring and apologized and gave us a late check out w/o charging me. I guess my whole point with this was when you return from a long day you want to walk in to your room the way it was when you arrived. Getting in to bed when it is made is a great feeling just like at home even though you are going to mess them up again. I guess other than that issue I can't really complain. Great hotel stay for families and pretty much anybody. Thank you to the staff (especially Mary)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2015
Convenient to the locations that we planned to visit.
4 out of 5
Recommended
for Couples
by A verified traveler

Convenient Location

Posted Apr 20, 2015
We used this stay as a couples getaway for a night. The room was quiet but be warned, there are many children here so the pool and hot tub are occupied constantly by them. The Happy Hour from 5:30-7:30 and Continental Breakfast make up for that though:)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
I really enjoyed my stay, all the staff that I encountered where very grip and nice, they also offered a wonderful breakfast
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SACRAMENTO,CA

nice hotel

Posted Apr 19, 2015
Pros: very organize and clean
Cons: completely improved
Location: very nice location
Hello! Staff was great, super friendly kind and always welcome you when you arrive the lobby. Rooms are comfortable and very clean. The beds are comfortable. Very nice place. We would stay there again, and recommend. Thank you to all hard working staff
5 out of 5
Recommended
for Everyone
by A verified traveler

honlou

Posted Apr 14, 2015
the best weekend staycation getaway place!!! happy hour then breakfast buffet wooot wooot
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and great stay.

Posted Apr 7, 2015
Excellent my family has stayed here at least four times.