Exterior

Reviews of Embassy Suites by Hilton Chicago O'Hare Rosemont

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 639 out of 1091 reviews" "
Rating 8 - Good. 223 out of 1091 reviews" "
Rating 6 - Okay. 117 out of 1091 reviews" "
Rating 4 - Poor. 63 out of 1091 reviews" "
Rating 2 - Terrible. 49 out of 1091 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

carmela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Embassy Suites by Hilton with my husband, my son and our pug, Arnie and our stay was fantastic! The breakfast was delicious! We highly recommend this hotel!
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the bar now slyce is absolutely tremendous we see them annually and they’re awesome front desk as well just a good group
Stayed 4 nights in Mar 2024
Response from Erica on Mar 25, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Breonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erica on Mar 25, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erica on Mar 18, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

8/10 Good

Lauren

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was difficult to unpack the car and pack the car from the hotel. They dont allow you to even take the bags out of the car in the front where most allow you too. This was very inconvenient. Besides that everything was great
Stayed 2 nights in Mar 2024
Response from Erica on Mar 18, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback! We do apologize for any inconvenience you encountered with unpacking your bags, you should have been directed to the right location to do that, again sorry. We hope to have the opportunity to deliver a better experience on a return visit.

8/10 Good

Nicole

Business traveler
Liked: Cleanliness, staff & service
Staff is amazingly nice and helpful, especially the restaurant and bar employees. Rooms are a little dated but clean and comfortable
Stayed 4 nights in Mar 2024
Response from Erica on Mar 18, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

4/10 Poor

Molly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erica on Mar 18, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and was there anything we could have done to improve your stay?

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Erica on Mar 18, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

6/10 Okay

Meredith

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Erica on Mar 6, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay, is there anything we can do to improve our guest experience? We hope you will consider staying with us in the future.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as always at the Embassy staff is awesome all around.
Stayed 3 nights in Feb 2024
Response from Erica on Mar 6, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very polite and professional, room was clean and comfortable. Easy access to airport and the shuttle runs frequent. Highly recommend attached restaurant, Slyce.
Stayed 1 night in Feb 2024
Response from Erica on Mar 1, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Erica on Mar 1, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I like the hotel but am surprised that they sell timeshares by visiting tables at breakfast. Elevators run slow and valet is every half hour. Many people were waiting to board and the bus was filled to capacity. Get there early and stand by curb or people will flood the doors and you will wait for another bus.
Stayed 1 night in Dec 2023
Response from Erica on Feb 16, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

8/10 Good

Mark Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kristie on Feb 15, 2024
Thank You!

10/10 Excellent

JoRene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to Rosemont convention center and shopping
Stayed 1 night in Feb 2024
Response from Kristie on Feb 15, 2024
Thank you for your review! We kindly appreciate it!

6/10 Okay

RACHEL

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had a crack in the wooden door which looked like someone tried to break in previously. It made me sketchy about the room. The room was very outdated and dusty. There was lots of hair on the bathroom floor. And the chairs in the room were stained and disgusting. I don’t think it was worth what we paid at all. We didn’t know parking was an extra fee on top of that. No I would not stay there again.
Stayed 1 night in Feb 2024
Response from Michelle on Feb 6, 2024
Thank you for taking the time to review your stay with us. I do apologize about the damage to the door in your room as well as the overall cleanliness. I will be working with our housekeeping and maintenance departments to make sure these things are taken care of. Again, I do apologize and we're sorry to hear you won't be joining us agian in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle Shopoff on Feb 6, 2024
Thank you for taking the time to review our property. We appreciate your business and look forward to welcoming you back again.

10/10 Excellent

Zachary

Stayed 2 nights in Jan 2024
Response from Erica on Feb 2, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

Dustin

Traveled with family and small children
Was very clean and the staff was very helpful!
Stayed 2 nights in Jan 2024
Response from Erica on Jan 22, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Dulce

Stayed 1 night in Jan 2024
Response from Erica on Feb 5, 2024
Thank you for taking the time to review our property. We appreciate your feedback and are happy to hear you enjoyed your time with us.

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erica on Jan 22, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

Dipak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Erica on Jan 22, 2024
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erica on Jan 8, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. We hope to see you soon!

2/10 Terrible

Jahan Z

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to express my frustration regarding my recent stay at this hotel, where I encountered consistent disappointments. This happened 2 times during my stay, I've faced issues with the housekeeping, and it has significantly affected my experience. Despite making multiple requests for room cleaning, the issues persisted. Returning to my room at 9 pm, I found the same scenario – unchanged bedsheets, untouched garbage, scattered towels, and a lack of essential toiletries. Experiencing this for the second time is unacceptable. As a guest who chose this hotel with certain expectations, the repeated lapses in service have left me deeply dissatisfied. I sincerely hope the hotel takes immediate action to rectify these issues and prevents such occurrences in the future. Unfortunately, my stay has been marred by these consistent problems, and it's challenging to recommend this hotel to others given the repeated disappointmentsr
Stayed 5 nights in Dec 2023
Response from Erica on Jan 8, 2024
We are very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and I will personally forward your comments to the appropriate manager. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 Excellent

Arnold

Stayed 1 night in Dec 2023
Response from Erica on Jan 9, 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to receive such a great rating and we look forward to welcoming you back to our hotel.

10/10 Excellent

QIANGHUA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erica on Jan 8, 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to receive such a great rating and we look forward to welcoming you back to our hotel.

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room size. I also like the free happy hour and breakfast. These are the reasons I keep coming back to this hotel.
Stayed 2 nights in Dec 2023
Response from Erica on Jan 8, 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to receive such a great rating and we look forward to welcoming you back to our hotel.

10/10 Excellent

Scott D, Louisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Erica on Jan 9, 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to receive such a great rating and we look forward to welcoming you back to our hotel.

10/10 Excellent

Marselle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Erica on Jan 9, 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and please let us know what we can do for you on your next visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Erica on Jan 9, 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and please let us know what we can do for you on your next visit.

10/10 Excellent

Gloria

Traveled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Erica on Jan 8, 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and please let us know what we can do for you on your next visit.

4/10 Poor

Stephen

Disliked: Property conditions & facilities, room comfort
The shower faucet did not work. We could not take showers.
Stayed 1 night in Dec 2023
Response from Michelle on Dec 21, 2023
Thank you for taking the time to review our property. Next time please call us at the front desk and we can have our maintenance department right up for you, this way you are not skipping a shower.

10/10 Excellent

Grisell

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Erica on Jan 8, 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and please let us know what we can do for you on your next visit.

10/10 Excellent

Clifton, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I sincerely love this hotel. I visit here every year in December from Florida. Yes seems crazy for December lol I always love the staff the rooms and close to public transportation. This was not my first visit definitely will not be my last.
Stayed 4 nights in Dec 2023
Response from Erica on Jan 8, 2024
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work. We look forward to welcoming you back to our hotel.

8/10 Good

Navroz

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff particularly the lady who gave us thr room
Stayed 1 night in Dec 2023
Response from Erica on Jan 9, 2024
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work. We look forward to welcoming you back to our hotel.

2/10 Terrible

Ashley

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was very clean and the staff was pleasant but it's winter in Chicago and the hotel was freezing. The elevators were all broken so most guests were in the stairwell the entire trip. Imagine leaving a pool with multiple children and having to use the stairs to get back to your room. The kids are now sick because the stairwell was ice cold. Felt like we were walking outside while wet. All while not having towels at the pool either. Breakfast was horrible but I wasn't expecting much from a buffet. We got there early and still there were no plates or silverware for a long time. Just not what I was expecting from a nice hotel. Felt like an upscale motel
Stayed 1 night in Dec 2023
Response from Erica on Dec 18, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re very sorry our elevators were not working properly. We've had our company out numerous times since than in hopes these will be fixed and in good working condition.We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 Good

Petrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Erica on Jan 9, 2024
Thank you so much for your review! We look forward to welcoming you back to our hotel.

10/10 Excellent

Raymond

Stayed 1 night in Dec 2023
Response from Erica on Dec 17, 2023
Thank you for taking the time to review our property. We appreciate your feedback !

10/10 Excellent

Louis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Erica on Dec 17, 2023
Thank you for taking the time to review our property. We appreciate your feedback!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Erica on Dec 17, 2023
Thank you for taking the time to review our property. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
A group of friends stayed one night celebrating a birthday in town. The hotel was clean, comfortable, and in a good location. The staff were just great, very helpful and accomodating. Room is big and bed is comfortable. Breakfast was just ok but the selection was decent. Everything else about the stay was perfect!
Stayed 1 night in Dec 2023
Response from Erica on Dec 17, 2023
Thank you so much for taking the time to post a review! We are so happy to hear that you enjoyed your stay with us, and we’re thrilled to hear that we made a good impression on you. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Okay

amy

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Frig did not work in room. Bathroom dated.. Sofa bed very uncomfortable.
Stayed 1 night in Dec 2023
Response from Erica on Dec 17, 2023
Thank you for taking the time to review our property. We appreciate your feedback, and we will be addressing all your concerns. We hope you will consider staying with us in the future.

10/10 Excellent

jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in Chicago for a family get-together and needed a place large enough for my family of 6 to stay. We have started using Embassy when we travel due to the larger rooms a great breakfast.
Stayed 1 night in Dec 2023
Response from Erica on Dec 17, 2023
Thank you so much for taking the time to post a review, Jeffrey! We are so happy to hear that you enjoyed your stay with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very happy with my choice for this hotel during my stay
Stayed 4 nights in Nov 2023
Response from Erica on Dec 17, 2023
Thank you so much for taking the time to post a review, Chris! We are so happy to hear that you enjoyed your stay with us. We hope to see you soon!

10/10 Excellent

Aida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfortable bed and delicious complementary breakfast. The fitness room use have a little more attention from cleaning staff. Otherwise, this is a great property and we had a very pleasant stay.
Stayed 1 night in Nov 2023
Response from Erica on Dec 17, 2023
Thank you for taking the time to review our property. We appreciate your feedback and are happy to hear you enjoyed your time with us.

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Erica on Dec 17, 2023
Thank you for taking the time to review our property. We appreciate your feedback!

10/10 Excellent

Hermeco

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Erica on Dec 3, 2023
Thank you for taking the time to review our property. We appreciate your feedback!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Reception and breakfast and airport shuttle
Stayed 1 night in Nov 2023
Response from Erica on Dec 3, 2023
Thank you for taking the time to review our property. We appreciate your feedback and are happy to hear you enjoyed your time with us.

8/10 Good

Brandon Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only main dislike about the property was one morning the staff had the front doors of the hotel open(i think they were airing it out) but the cold really hit you once you step off the elevator.
Stayed 3 nights in Nov 2023
Response from Erica on Nov 28, 2023
Thank you for taking the time to review our property. We appreciate your feedback, and we apologize for this inconvenience. We hope you will consider staying with us in the future.

10/10 Excellent

Timothy

Stayed 1 night in Nov 2023
Response from Erica on Dec 17, 2023
Thank you for taking the time to review our property. We appreciate your feedback