Ratings based on 891 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom WV

Close to convention center

Posted Apr 28, 2015
Was in a handicapped equipped room that the shower flooded everytime you used it
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Zurich

Conveniently located, although a bit expensive.

Posted Apr 27, 2015
Overall, I had a very good stay. On the negative side, the complementary airport shuttle took very long to pcik me up.
Comment from Hotel Management
Apr 29, 2015 by Jessica, Hotel Management
Carlos, Thank you so much for taking the time to reply after your recent stay here. We are so pleased to hear that you enjoyed your experience with us and our convenient location. We hope to be able to welcome you back on your next visit to the area. Sincerely, Jessica
3 out of 5
by A verified traveler

Posted Apr 22, 2015
Children were allowed to run the hall yelling and screaming around the central atrium until very late, making it difficult to sleep.
Comment from Hotel Management
Apr 24, 2015 by Jessica, Hotel Management
Joanie, Thank you so much for taking the time to leave a review of your recent stay here. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying with us again in the future. Sincerely, Jessica
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to train Free drinks & breakfast

Posted Apr 20, 2015
Easy access to train Free drinks as well as breakfast
Comment from Hotel Management
Apr 22, 2015 by Jessica, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to leave a review after your recent stay here. We are so pleased to hear that you enjyed your experience with us from the easy access to the train to the complimentary drinks and breakfast. We hope to be able to welcome you back again on your next trip to the area. Best Wishes, Jessica
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Comfortable hotel near airport.

Posted Apr 18, 2015
Pros: Close to airport and shuttle service. The breakfast and snack that make guests come out of their room to the courtyard. Nice atmosphere.
Cons: The facilities such as the elevators and the bathroom.
Location: shopping mall. train station within walking distance. Downtown about 40 minute drive.
We find the shuttle service very convenient since they come by often and are easy to find at the airport shuttle service location. The drivers were courteous and professional. On our first day at the hotel, only one of the three elevators were working. Guests were packed on one since they take so long to come by and so imagine how slow it went. The breakfast buffet is such a great convenience to guests and it offers all the great variety of food choices. Our room tub was backed up but our room housekeeper cleaned it shiny and made it work for our comfort. The catering food are great at our dinner dance at the hotel. We will keep it on our list on our next visit to Chicago.
Comment from Hotel Management
Apr 20, 2015 by Jessica, Hotel Management
Edith, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear that you enjoyed your experience with us from the complimentary shuttle to the courteous and professional staff. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica
2 out of 5
by A verified traveler

not great

Posted Apr 18, 2015
room itself was fine, bathroom must have bot been level because after our showers, the entire floor of the bathroom was like a pool! Had to soak up the floor with your towel ao you wouldn't slip. Called down to the front desk for a blanket and pillows for the pull out sofa and they were out, so I had to take the cover off the comforter so my children had a blanket. The SLOWEST elevator ever!!!! Breakfast the next morning was like just watmed up left overs:( would never recommend this location. We have stayed in other Embassy Suites, but this one was terrible!
Comment from Hotel Management
Apr 20, 2015 by Jessica, Hotel Management
Manda, Thank you so much for taking the time to leave a review after your recent stay here. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying with us again in the future. Sincerely, Jessica
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2015
It was a great stay. Very comfortable and easy to move around.
Comment from Hotel Management
Apr 20, 2015 by Jessoca, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to leave a review of your recent stay here. We are very pleased to hear that you enjoyed your experience with us and that you found it comfortable and easy to move around. We hope to be able to welcome you back again on your next trip to the area. Best Wishes, Jessica
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Weekend Spring Getaway

Posted Apr 15, 2015
The Embassy Suites is always amazing! The rooms and staff are the best!
Comment from Hotel Management
Apr 16, 2015 by Jessica, Hotel Management
Mrs. Smith, Thank you so much for taking the time to leave a review after your recent stay here. We are so pleased to hear that you enjoyed your experience with us from the great rooms to our great staff! We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica
3 out of 5
Recommended
for Everyone
by A verified travelerfrom wisconsin

MANAGEMENT FAILED

Posted Apr 13, 2015
Pros: Location to Convention Center and food/entertainment area (behind Parking Garage (you would never know it!) Staff was very friendly.
Cons: Hot tub could be, well, HOT. Not luke warm. Breakfast could be kept hot by having lids CLOSE after use, not ones that stay OPEN.
Nice hotel, we have stayed here several times before for activities at the Convention Center. Older hotel but nicely kept. Staff is well trained and friendly. Minuses for this trip: Hot tub was NOT hot. Luke warm more like it. Only two of the three elevators were working and were very slow. Breakfast had good selection, but COLD. This is a Management issue because they decided NOT to put in rails so you could set your tray down while taking your food. CRITICAL because now you have to hold your tray with one hand and take your food with the other. Why is this CRITICAL? Because by doing this, the containers for the hot food are designed to STAY OPEN because you only have one hand to work with. Now, if you have rails to put the tray and have two hands to work with, they could have installed food containers where the lid would stay closed to keep the food hot. One hand to open the lid, and one hand to take the food. Is that too hard to figure out? Who wants cold eggs, potatoes, bacon, sausage and pancakes? Great menu but poorly designed. Get the "prepared to order" omlets instead
Comment from Hotel Management
Apr 15, 2015 by Jessica, Hotel Management
mrotto, Thank you so much for taking the time to leave a review of your recent stay. We are so pleased to hear that you enjoyed your experience from the well trained and friendly staff to our great location. We do apologize to hear about your disappointment about how the breakfast is set up and have passes along your feedback to the proper management to take under consideration. Thank you again, Jessica
4 out of 5
Recommended
for Everyone
by A verified travelerfrom R.

Close to airport

Posted Apr 8, 2015
Great hotel. Clean and good breakfast. King suite had great amenities.
Comment from Hotel Management
Apr 9, 2015 by Jessica, Hotel Management
Gary, Thank you so much for taking the time to leave a review of your recent stay. We are so pleased to hear that you enjoyed your experience here from the clean room, great amenities, and good breakfast. We hope to be able to welcome you back very soon. Best Wishes, Jessica