Ratings based on 909 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Olympia, WA

I always stay at the Rosemont Embassy Suites.

Posted May 27, 2015
Pros: The hotel is a classy place. I love Embassy Suites. The room was clean and comfortable. Love those sheets. We were greeted by friendly staff.
Cons: Shuttle service was not good this time. Usually don't have a problem.
Location: Gibson's Steak house, just across the parking lot is fabulous for a Chicago Steak. Yum.
The hotel was very nice and the staff was more than accommodating. However, this last stay the shuttle driver who took us to the airport dropped us off in a very weird place where we had to walk a great distance to find our terminal. There were no directions other than "That Way". Not enough information to get us to the terminal. It was a long walk at 4 a.m. Thank goodness it was May and not Feburary!
Comment from Hotel Management
May 29, 2015 by Jessica, Hotel Management
Marsha, Thank you so much for taking the time to leave a review of your recent stay here. We are very pleased to hear that you enjoyed your experience here with us including the accommodating staff. We hope to be able to welcome you back on your next visit to the area. Best Wishes, Jessica
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincinnati, Ohio

Nice hotel close to mall & restaurants

Posted May 26, 2015
Pros: friendly staff, convenient location
Cons: more late-night dining options, hot food kept hot at breakfast
Location: Fashion Outlets of Chicago, dining and entertainment complex short walk away
In town for New Kids on the Block concert at Allstate arena. Love Embassy Suites for the manager's reception and breakfast. Room was ok .. sort of dated... no second tv in living room area. Noise from planes wasn't bad at all, but occasionally heard noise from hall / elevator. Got back late from concert after skipping dinner and NO in-hotel dining options. Bar closed and midnight, as did room service. Couldn't believe there wasn't even a late night menu. Was given a pizza delivery menu from front desk, but wait was more than an hour and a half. Went in search of vending machines - drinks only. We were REALLY happy when breakfast time rolled around. ES breakfast is always good, but we found the hot items other than made-to-order omelets cold. Would probably still go back because of location and convenience, but hope for improvements in the future.
Comment from Hotel Management
May 29, 2015 by Jessica, Hotel Management
Wendy, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear that you enjoyed your experience here with us from the managers reception to the breakfast. We also hope you enjoyed the concert as well. We do hope to be able to welcome you back on your next visit to the area. Best Wishes, Jessica
3 out of 5
Recommended
for Couples
by A verified travelerfrom hagen

Zentrales Hotel

Posted May 19, 2015
Pros: Größe der Räume
Cons: Frühstückszeiten verlängern
Location: Shoppen-essen
alles soweit io, jedoch das frühstück am Mo. nur bis 9:00 Uhr Wir hatten das Zimmer direkt neben dem Frühstücksraum, dennoch ruhig Das Hotel ist zwar schon älter aber durchaus io.
Comment from Hotel Management
May 21, 2015 by Jessica, Hotel Management
hagen, Thank you so much for taking the time to leave a review of your recent stay. We are so pleased to hear that you enjoyed your experience with us from the good size of the room to the breakfast. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2015
Pros: Location, nice breakfast buffet.
Cons: Elevators, very slow.
Location: Close to MB Financial Park with bars and restaurants, bowling alley. Short walk through the parking garage.
Great location! Breakfast buffet was plentiful. Enjoyed the managers complimentary cocktails from 5:30-7:30.
Comment from Hotel Management
May 11, 2015 by Jessica, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to leave a review of your recent stay here with us. We are so pleased to hear that you enjoyed your experience here from the great location to the breakfast and managers reception. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
Just stayed over one night. Nice hotel with friendly staff and location is very convenient to rosemont entertainment district. Would stay again!
Comment from Hotel Management
May 6, 2015 by Jessica, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to leave a review of your recent stay. We are so pleased to hear that you enjoyed your experience with us from the friendly staff to the great location. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica
2 out of 5
by A verified travelerfrom Joliet, IL

Grear Location, Terrible Accommodation

Posted May 4, 2015
The staff lost my packages 3 times in 2 days. Leaving me without the product for the expo I needed. They had no sense of consistency among them. The room had a loud vibrating & humming noise leaving my 3 yar old unable to sleep. We called to have it serviced. after 6 hours & 3 phone calls matainance finally arrived. Then we had to wait 2 house & 2 phones calls for them to send the bellhop with our new room. I can't believe the service for the price of this hotel.
Comment from Hotel Management
May 6, 2015 by Jessica, Hotel Management
Roman, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying with us again in the future. Sincerely, Jessica
4 out of 5
Recommended
for Everyone
by A verified travelerfrom WV

Close to convention center

Posted Apr 28, 2015
Was in a handicapped equipped room that the shower flooded everytime you used it
Comment from Hotel Management
May 4, 2015 by Jessica, Hotel Management
WV., Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying with us again in the future. Sincerely, Jessica
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Zurich

Conveniently located, although a bit expensive.

Posted Apr 27, 2015
Overall, I had a very good stay. On the negative side, the complementary airport shuttle took very long to pcik me up.
Comment from Hotel Management
Apr 29, 2015 by Jessica, Hotel Management
Carlos, Thank you so much for taking the time to reply after your recent stay here. We are so pleased to hear that you enjoyed your experience with us and our convenient location. We hope to be able to welcome you back on your next visit to the area. Sincerely, Jessica
3 out of 5
by A verified traveler

Posted Apr 22, 2015
Children were allowed to run the hall yelling and screaming around the central atrium until very late, making it difficult to sleep.
Comment from Hotel Management
Apr 24, 2015 by Jessica, Hotel Management
Joanie, Thank you so much for taking the time to leave a review of your recent stay here. We sincerely appreciate your feedback and apologize you were disappointed in the comfort and appointment of our suites. We will take your comments under consideration as we continually work to improve our guest experience and we hope you will consider staying with us again in the future. Sincerely, Jessica
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to train Free drinks & breakfast

Posted Apr 20, 2015
Easy access to train Free drinks as well as breakfast
Comment from Hotel Management
Apr 22, 2015 by Jessica, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to leave a review after your recent stay here. We are so pleased to hear that you enjyed your experience with us from the easy access to the train to the complimentary drinks and breakfast. We hope to be able to welcome you back again on your next trip to the area. Best Wishes, Jessica