Ratings based on 564 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom illinois

Dated hotel

Posted May 2, 2015
Pros: Location was good.
Cons: A major renovation is in order.
Location: Great mall and restaurants close by.
While we usually live Embassy Suite hotels this one was really dated and tired looking. One if the elevators was out of order so it took a long time to get from room to lobby. The happy hour which has free drinks and appetizers was not impressive with popcorn and a few veggies. We were surprised at how this great chain had slipped.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2015
Cons: Breakfast seems to be boring due to same menu all the time I stayed (6 days). Pancake, Omelet don't have much taste may be due to mass production?
Hotel location is not that good due to no activities around.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the vicinty

Posted Apr 12, 2015
Pros: Food, cleanliness and quiet in the room
Cons: One of the elevators were broken leading to good amount of wait time and traffic.
Overall pleasant experience. Nice food, pool, vicinity and quiet in the room. Staff is also helpful. Inviting premises.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom La Porte,In

Nice hotel, good location.

Posted Apr 7, 2015
The breakfast buffet and manager reception are definitely worth the stay. The rooms could use some updating. The moment we walked in our room it smelled like smoke. All of the rooms are smoke-free, but you could tell they allowed smoking at one point. Outside of the smell, the room was clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Rock Island, IL.

Charming colonial feel.

Posted Apr 7, 2015
Pros: I like the fountain, ceramic tile, and brick arch ways.
Cons: Working elevators, updated carpet and room decor.
Location: Woodfield mall is close by and many resturants.
Stayed one night and didnt look like much from the outside but when you went in it had a fountain in the middle and had a colonial feel. I like the brick and tile floors which made you feel like I was in Lousiana. Rooms where older and carpet was outdated but comfortable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Schaumburg,IL

Great time

Posted Apr 4, 2015
Everything was great. Breakfast and evening reception was great. The restaurant was yummy. The only thing that could have been better was the rooms can use an update and the rugs could be remodeled. More comfortable couches in the room would be nice. Overall it was a great stay....
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2015
Great staff!...............................................................................
3 out of 5
by A verified travelerfrom W

Rooms need to be updated, very, very old.

Posted Mar 31, 2015
My first impression is I was bothering the person when I checked in. Handed me my key and I had to ask about breakfast the next morning (hours), hours of pool, checkout time, etc. The elevators were not in an obvious location he and didn't even mention how to get to them (as we pushed the cart around looking for them). Finally asked someone and they pointed us in the right direction. Room layout was nice but VERY outdated. Carpet was super dirty like carpet has never been shampooed. The overall room seemed a bit dirty. Breakfast and staff were excellent. Unfortunately that was really the only positive thing about our experience. I would not stay there again nor recommend it until the rooms are updated and clean. Not what I expected for the price I paid.
5 out of 5
Recommended
for Everyone
by A verified traveler

Happy surprise

Posted Mar 30, 2015
Pros: The beauty of the public areas. The made to order breakfast
Cons: Easier to understand Internet options
Booked in a pinch. Met and exceeded every expectation.
4 out of 5
Recommended
for Everyone
by A verified traveler

family get away

Posted Mar 29, 2015
Hotel was nice. Breakfast was great! room service was good and reasonably priced.