Studio, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Extended Stay America Select Suites Chicago Downers Grove

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 114 out of 604 reviews" "
Rating 8 - Good. 129 out of 604 reviews" "
Rating 6 - Okay. 116 out of 604 reviews" "
Rating 4 - Poor. 92 out of 604 reviews" "
Rating 2 - Terrible. 153 out of 604 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Betty

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

TAREK

Stayed 1 night in Dec 2023

8/10 Good

Nad

Stayed 1 night in Dec 2023

2/10 Terrible

Donnell

Disliked: Cleanliness, staff & service, property conditions & facilities
Entrance door not working, carpet ripped, stains on ceiling and lent stuck on covers
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 6, 2024
Dear Donnell, Thank you for your feedback. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alison

Liked: Staff & service, property conditions & facilities
There were no cups in the bathroom and no coffee service. I asked for a cup and staff could not provide one for me. I didn’t need the kitchens but had I planned on using it I would have been disappointed. The kitchen had Nothing in it to use it. ??? A disappointing experience overall. But the staff was nice.
Stayed 1 night in Dec 2023

2/10 Terrible

Keiko

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Terry

Stayed 2 nights in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility
The facility was clean, quiet and comfortable ... what more can you ask? I'm just glad I didn't need dishes or flatware or cooking utensils as those things incur extra charges.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 25, 2023
Dear Deborah, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

4/10 Poor

Geetha, Poplar Bluff

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
All of the above? The room smells, the commode was not functioning flushing. The reception staff was very rude. Not at all helpful.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 22, 2023
Dear Geetha, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, fresh suite; we will work with our staff to ensure this is an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management

10/10 Excellent

IHAB M

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at 14:00 🕑, and even though check in was at 15:00 🕒, I was allowed to check in one hour early
Stayed 1 night in Oct 2023

2/10 Terrible

Tyree

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived to the hotel at 12 midnight due to my flight being delayed. I did not get into my room until 1 am due to no one being at the desk to check me in. The whole experience was horrible! I would not be returning!
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 11, 2023
Dear Tyree, Thank you for the review. Thoughtful and attentive service is a top priority; therefore, we sincerely apologize for the inconvenience caused upon arrival. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. This is not typical of our service, and we will take steps to improve our overall guest experience. We hope to make your next stay a complete success.Sincerely,Hotel Management

6/10 Okay

Tomica

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and professional staff
Response from Hotel Management on Sep 4, 2023
Dear Tomica, Thank you for being our guest and for your fantastic feedback! Every team member here works hard to deliver a great guest experience, so we appreciate you noticing their efforts. Your encouraging words mean a lot. Please visit again the next time you are in the city to enjoy our location. Sincerely,Hotel Management

4/10 Poor

Yesenia

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Blaise

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It not a good place to stay guess I book a room at 11am they confirm my booking I drove 3 hours… on my arrival time the staff said the room was book out but they supposed to send me an email to let me to figure out funding somewhere but they didn’t say anything they let me come then said it booked out so I slept in my car…
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 9, 2023
Dear Blaise, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience and frustration you experienced. We understand that this situation was unacceptable, and we are sorry that we were not able to provide you with a room as expected. We assure you we will address this issue with our team so that it does not happen again. We appreciate your patience and understanding, and we hope you visit us again soon for a much-improved experience.Sincerely,Hotel Management

2/10 Terrible

Diana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Thomas

Traveled with family
Disliked: Amenities, property conditions & facilities
Very unusual entry service area. Very small lobby and furnishings. Shady appearance of personnel and tenants. Dark and dingy hallways and Poor maintenance.
Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 1, 2023
Dear Thomas, Thank you for being our guest. We are glad that, overall, you were pleased with your stay. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Jakki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and the room was clean including the kitchen area
Response from Hotel Management on Jul 19, 2023
Dear Jakki, Thank you for choosing Extended Stay America. Knowing you were pleased with our clean and comfortable accommodations and enjoyed your time with us is excellent. Please return to our hotel whenever you are in the area again and enjoy our amenities.Sincerely,Hotel Management

10/10 Excellent

Sonora

Stayed 1 night in Jul 2023

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023

4/10 Poor

LISA

Traveled with family
Disliked: Staff & service
Frustrated
I tried to cancel the reservation and got nothing but the run around by the hotel and Hotels.com. Reservation was never cancelled. We had to go to Sleeps Inn due to us needing 2 rooms.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 30, 2023
Dear LISA, Please accept our apologies for the frustrations you experienced. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience caused. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. However, please feel free to reach out to us directly if we can assist you in any way. We appreciate your patience and hope you will allow us another opportunity to host you in the future.Sincerely, Hotel Management

2/10 Terrible

Sivakumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 28, 2023
Dear Sivakumar, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your visit to our hotel. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please give us a chance to welcome you back in the future.Sincerely,Hotel Management

2/10 Terrible

Hugh

Stayed 3 nights in Jun 2023

8/10 Good

SARAH, Indianapolis

Stayed 1 night in Jun 2023

2/10 Terrible

Dave

Disliked: Cleanliness, property conditions & facilities
Old and not in the best of shape
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 22, 2023
Dear Dave, Thank you for the feedback. We regret you were not entirely satisfied with the quality and condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

2/10 Terrible

Gussie

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked a room got there and was told we couldn’t get our room because it was too late and on top of that we paid very disappointing
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 8, 2023
Dear Gussie, We apologize for the inconvenience and frustration you experienced during your stay. It isn't very reassuring to hear that you could not get your room upon arrival, especially after making a reservation. We understand the importance of a seamless check-in process and apologize for falling short in this regard. Your feedback is valuable to us, and we will review our procedures to prevent similar issues in the future. If there is anything further we can do to address your concerns, please feel free to reach out to us at the hotel. We appreciate your understanding and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Management

2/10 Terrible

Scott

Stayed 1 night in Jun 2023

8/10 Good

Ricardo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of parking spaces available
Stayed 2 nights in May 2023

8/10 Good

Ankita

Business traveler
Liked: Cleanliness, property conditions & facilities
This is a convenient place but lacks services. They provide bare minimum breakfast options like muffins, coffee, granola bars & ready to eat oats. And sometimes few of these items are missing too. They do not have any substitutes for them.
Stayed 7 nights in May 2023
Response from Hotel Management on May 29, 2023
Dear Ankita, We appreciate you being our guest and leaving valuable comments. It is good to know your overall stay was pleasant. We understand how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

Andrew

Stayed 1 night in May 2023

4/10 Poor

Arthur

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like cigarette smoke in the lobby, bathroom wasn't clean , there was ceiling tile missing in the hallway , floor in the room was dirty
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 29, 2023
Dear Arthur, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We take your concerns regarding the cleanliness of our hotel very seriously, as it is one of our top priorities. We will speak with our housekeeping staff to ensure that the issue is resolved and does not occur again. We hope to provide a better experience for you in the future. Thank you for understanding.Sincerely,Hotel Management

2/10 Terrible

Crystal

Disliked: Cleanliness, amenities, property conditions & facilities
Room gives me roach motel vibes. Needs renovation
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 4, 2023
Dear Crystal, Thank you for staying with us and sharing your feedback. We apologize for failing to leave a better impression on this visit. We follow the most rigorous industry standards regarding our suites' cleanliness and upkeep; therefore, we will review your concerns with our housekeeping and maintenance to ensure such matters are not repeated. We value our guest's feedback as we continually strive to grow and improve our guest services, and we appreciate you sharing your observation on where we need to focus. We appreciate you being our guest and hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

8/10 Good

Jim

Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Jan 2023

2/10 Terrible

Trey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was still dirty from past occupants people were smoking cigarettes in the rooms and i could smell it when got off the elevator to get to my room
Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 17, 2022
Dear Trey, thank you for staying with us. Please accept our apologies for the disappointing experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. Although we have strict policies where we prohibit smoking in some areas, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Gilda

Stayed 2 nights in Oct 2022

6/10 Okay

Neil

Traveled with partner
Disliked: Property conditions & facilities
needs to be refreshed
Stayed 3 nights in Oct 2022
Response from Hotel Management on Oct 12, 2022
Dear Neil, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

2/10 Terrible

Drew

Stayed 1 night in Oct 2022

4/10 Poor

HERLESHA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was much better than the Calumet property as far as safety, however we were a bit disappointed in the cleanliness of our room. We initially asked for a new room and the second room was dirtier than the first. So we went tback to the first room and cleaned the bathroom ourselves. The face towels that were provided had hairs in them. We went out and bought our own set of face and body towels.
Stayed 3 nights in Sep 2022
Response from Hotel Management on Sep 6, 2022
Dear Herlesha, thank you for staying with us. We regret not meeting your expectations and apologize for the cleanliness concerns with the room you visited. We have shared your comments with our housekeeping team to review and ensure we thoroughly check our rooms before allocating them to the guest. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely, Hotel Management

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2022

2/10 Terrible

Rashaun

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sorry pee stained sheets with hair, hair In tub, dirty pillows with hair inside pillow case and soiled carpet. The place was filthy
Stayed 2 nights in Jul 2022
Response from Hotel Management on Jul 23, 2022
Dear Rashaun, thank you for choosing to stay with us. We are very disappointed that your feedback referenced the description of our place as "filthy." Our promise to our guests includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. Your feedback is immediately brought to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs improvement
The hotel can use some updating. Some or the towels had visible stains on them. I don’t think they were necessarily dirty, just stains that do not come off with the wash. Those should be automatically replaced. There is a smell of humidity in the room. We had to unplug the fridge in our room because every now and then it made the loudest noise. The staff was friendly. Although, i did have to call the front desk to ask a question and had to dial around 4 or 5 times before someone picked up.
Stayed 1 night in Jul 2022
Response from Hotel Management on Jul 19, 2022
Dear Daniel, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

6/10 Okay

Josi

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was clean and quiet. However, the desk clerk seemed rather irritated (my check-in was very routine; no special requests or anything). No big deal, since we all have bad days. She did rather cheerfully inform me that there were no ice machines. There was one empty ice tray in the room's fridge. I was here for a medical consultation and which will require me to stay near the surgeon's office. Will likely be exploring other options next time.
Stayed 1 night in Jul 2022
Response from Hotel Management on Jul 18, 2022
Dear Josi, thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best. Sincerely, Hotel Management

8/10 Good

Margaret

Stayed 1 night in Jun 2022

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Filthy
The hotel was filthy.
Stayed 1 night in Jul 2022
Response from Hotel Management on Jul 5, 2022
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

6/10 Okay

Veronica

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Theresa

It was nice and clean but the floor was sticky there was stopper for the sink in kitchen. I would stay there again
Stayed 1 night in Jun 2022
Response from Hotel Management on Jun 30, 2022
Theresa, thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be condemned
I shared photos I had taken with the desk clerk when I checked out a day early. I would have checked out immediately upon entering my room Thursday June 23rd except there were no reasonable rate rooms to be found. When I opened the refrigerator, I found cockroach feces all over the INSIDE of the door. Not on the outside of the fridge, but INSIDE of it. I opened the freezer and found the exact same thing inside of the freezer along with a pile of molding food. This is beyond repulsive, and I was so happy to be able to leave. I feel I might need to burn my belongings so as not to bring the disgusting pests into my home. I realize the rate was quite reasonable, but I did not think it would be because I was splitting the fees with cockroaches. I will be reporting this to the corporate office as well as a call to the local health inspectors may be needed as well.
Stayed 3 nights in Jun 2022
Response from Hotel Management on Jul 1, 2022
Richard, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management