Dear Mark, We would like to apologize on behalf of our entire team for failing to meet your expectations during your visit. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. Our pest control provider regularly services our hotel to maintain our high standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience and hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hotel Management

Dear Mohammed, We appreciate you taking the time to post your review, as we value our guest's comments and opinions. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are also sorry that you did not thoroughly enjoy our complimentary breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Natalia, Thank you for choosing Extended Stay America. We strive to maintain the highest standards of cleanliness and comfort for our guests. Therefore, we are thrilled that our efforts have contributed to your enjoyment. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent experience in the future!Sincerely,Hotel Management

Dear Bisael, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future, and we look forward to your return.Sincerely,Hotel Management

Dear Charles, Thank you for your excellent feedback regarding your stay at Extended Stay America. We appreciate you letting fellow travelers know how much you enjoyed your time here. Thank you so much for mentioning our newly remodeled accommodations. It is lovely to read that our guests are loving our new look. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Richard, Thank you for choosing Extended Stay America. We appreciate your feedback. While we don't currently provide shuttle service, we hope you enjoyed other aspects of your stay. If there's anything specific you'd like to share or if we can assist you further, please contact our customer service. We value your input and hope to welcome you back for another positive experience. Safe travels!Sincerely,Hotel Management

Dear Renan Oliveira Neri dos, Thank you for choosing us. Please accept our apologies for the concerns outlined in your review. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Sujatha, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Piotr, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Zenophas, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our clean accommodations and dedicated staff. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management

Dear Charles, Thank you for your kind words and for highlighting the cleanliness of our hotel. It's lovely to hear that our efforts to provide quiet and relaxing roomspositively impacted your stay. We believe a clean space contributes to a comfortable and enjoyable experience for our guests. Your feedback is a fantastic encouragement for all of us here at Extended Stay America, and we can't wait to exceed your expectations once more on your next visit.Sincerely,Hotel Management

Dear Erick, Thank you for sharing your positive experience with us. We're thrilled to read that you found us to be of great value and that the convenience of our location being close to the All-State Arena was perfect for your stay. We're also delighted to know that the proximity to Target and various dining options added to your convenience. Moreover, we're glad you found the in-room amenities beneficial. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Sibel, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location with a wonderful staff. We look forward to welcoming you back! Sincerely,Hotel Management

Dear michael, Thank you for staying with Extended Stay America during your recent stay in Chicago. We are delighted you had a great time at our hotel. It is always gratifying to receive praise for exceeding expectations, and we are hopeful for another opportunity to welcome you back.Sincerely,Hotel Management

Dear Carly, Thank you for staying with us. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Guest, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Once again, we apologize for the difficulties you faced and request you to give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Justin, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. We are delighted to read that your overall experience was pleasant, from our clean accommodation to your interactions with our excellent team. However, seeing your comment about our complimentary grab-and-go breakfast is concerning, and we will look further into this. We look forward to welcoming you back to give you a much better experience.Sincerely,Hotel Management

Dear Itzel, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

Dear David, We are happy you chose Extended Stay America for your recent visit to Chicago. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Kush, Please accept our apologies for the negative experience you had with another person at the hotel. We strive to provide a safe and welcoming environment for all our guests, and it's concerning to read that this wasn't your experience. We take your feedback seriously and will address this concern with our team to ensure proper measures are taken to prevent such incidents in the future. We hope you'll give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management