Ratings based on 231 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Chicago.

Posted Jul 5, 2014
Hotel had a musty mildew smell to it. The room was fine other than the smell. The only elevator shook sounded like it was going to breakdown. Breakfast was runny powdered eggs over cooked turkey sausage and bad fruit. Waffle maker was ok.
Comment from Hotel Management
Jul 6, 2014 by Andrew, Hotel Management
Dear Daniel, I apologize that your experience here with us was not as you or I would expect. I have shared your comments with both my engineering and housekeeping staff in order to address the issues you mentioned. We want all of our guests to be able to enjoy themselves while they are here and we will be working hard to ensure that this does not continue to be a problem in the future. Thank you for bringing this to our attention.
5 out of 5
Recommended
for Everyone
by Jim

Graduation

Posted Jun 17, 2014
Pros: cost for the quality
Cons: bigger breakfast room
Location: very close, walking distance to many nice resturants.
The hotel was only 3 miles from North Central College which made it easy to get to campust for graduation on Saturday. The only problem was our room keys didn't work Saturday afternoon but the desk manager fixed them. The rooms were clean and the staff was very nice.
Comment from Hotel Management
Jun 19, 2014 by Andrew, Hotel Management
Dear Jim, Thank you for your review and great comments. I'm pleased to see that we were able to create a good experience for you and we look forward to having you be our guest again. Thank you,
4 out of 5
Recommended
for Everyone
by Prashant from St Louis

Nice Hotel Close to good eatss

Posted Jun 16, 2014
Cons: More front desk staff
Location: Good eats. Close to Aurora.
Was there for 1 night with family. Pleasant experience. Close to good places to eat.
Comment from Hotel Management
Jun 18, 2014 by Andrew, Hotel Management
Dear Prashant, Thank you for taking the time to let us know how we are doing. I'm pleased to see that you had a good experience with us and that you found the location to be good for all your needs. We look forward to having you be our guest again when next in Naperville. Have a great day!
5 out of 5
Recommended
for Personal Event
by Jerrie from Youngstown

Felt like royalty

Posted May 20, 2014 on Hotels.com
I would for sure stay there again and would recommend it to anyone.
Comment from Hotel Management
Aug 9, 2014 by Andrew, Hotel Management
Dear Jerrie, Thank you for your wonderful comments and review! I'm happy to hear that you had a great experience with us and we look forward to rolling out the red carpet for you again when next in Naperville!
5 out of 5
Recommended
by Tony

Posted May 19, 2014 on Hotels.com
Comment from Hotel Management
Aug 9, 2014 by Andrew, Hotel Management
Dear Tony, Thank you for your great review. We are pleased to see that you had a great time while staying with us and we look forward to having you as our guest again.
1 out of 5
Recommended
by A verified traveler

Not worth it

Posted May 8, 2014 on Hotels.com
Not worth the price paid. Sheets and pillow cases had to be changed because they were dirty. Would have booked elsewhere at the price we paid, but it was a last minute reservation. Hotel had weird entrance and set up-almost like we were walking into an old office building. There was no quick way to get to our room. Construction was going on right outside our hotel room window. Lastly, had we known there was no microwave or refrigerator in the room would have definitely booked elsewhere.
Comment from Hotel Management
Jul 12, 2014 by Andrew, Hotel Management
Dear Guest, Thank you for taking the time to let us know about your experience here. I'm very sorry that it was not a good one. I will be sharing your comments about the sheets and pillowcases with my housekeeping staff to ensure this becomes a main focus and does not repeat itself. Thank you again for your time and thoughts.
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

ok for price

Posted May 6, 2014 on Hotels.com
This hotel was fine, but nothing great.
Comment from Hotel Management
Jul 12, 2014 by Andrew, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay with us. I'm sorry to hear that your experience was only mediocre and I will be sharing your comments with my staff to try and improve the overall experience for all my guests. Thank you again and have a great day.
5 out of 5
Recommended
for Personal Event
by sally from michigan

Posted Apr 30, 2014 on Hotels.com
very pleased with our stay! breakfast was excellent and the staff was very courteous. there was a problem with our shower and we were immediately given a new room with upgrade
Comment from Hotel Management
Jul 12, 2014 by Andrew, Hotel Management
Dear Sally, Thank you for telling us about your experience. I'm sorry to hear that there was an issue with your original shower, but I'm happy to hear that we were able to find something better for you quickly. We look forward to having you be our guest again when next in Naperville!
4 out of 5
Recommended
by A verified traveler

Posted Apr 22, 2014 on Hotels.com
Comment from Hotel Management
Jul 12, 2014 by Andrew, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience with us. We look forward to having you be our guest again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2014
Great clean, inexpensive hotel. Staff was extremely friendly and attentive.
Comment from Hotel Management
Apr 21, 2014 by Andrew, Hotel Management
Dear Guest, Thank you for taking the time to review our hotel. We're very happy to hear that you had a great experience! We hope you had a good trip home and we look forward to seeing you again the next time you're in the Naperville area. Have a great day!