Ratings based on 208 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Chicago.

Posted Jul 5, 2014
Hotel had a musty mildew smell to it. The room was fine other than the smell. The only elevator shook sounded like it was going to breakdown. Breakfast was runny powdered eggs over cooked turkey sausage and bad fruit. Waffle maker was ok.
Comment from Hotel Management
Jul 6, 2014 by Andrew, Hotel Management
Dear Daniel, I apologize that your experience here with us was not as you or I would expect. I have shared your comments with both my engineering and housekeeping staff in order to address the issues you mentioned. We want all of our guests to be able to enjoy themselves while they are here and we will be working hard to ensure that this does not continue to be a problem in the future. Thank you for bringing this to our attention.
5 out of 5
Recommended
for Everyone
by Jim

Graduation

Posted Jun 17, 2014
Pros: cost for the quality
Cons: bigger breakfast room
Location: very close, walking distance to many nice resturants.
The hotel was only 3 miles from North Central College which made it easy to get to campust for graduation on Saturday. The only problem was our room keys didn't work Saturday afternoon but the desk manager fixed them. The rooms were clean and the staff was very nice.
Comment from Hotel Management
Jun 19, 2014 by Andrew, Hotel Management
Dear Jim, Thank you for your review and great comments. I'm pleased to see that we were able to create a good experience for you and we look forward to having you be our guest again. Thank you,
4 out of 5
Recommended
for Everyone
by Prashant from St Louis

Nice Hotel Close to good eatss

Posted Jun 16, 2014
Cons: More front desk staff
Location: Good eats. Close to Aurora.
Was there for 1 night with family. Pleasant experience. Close to good places to eat.
Comment from Hotel Management
Jun 18, 2014 by Andrew, Hotel Management
Dear Prashant, Thank you for taking the time to let us know how we are doing. I'm pleased to see that you had a good experience with us and that you found the location to be good for all your needs. We look forward to having you be our guest again when next in Naperville. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2014
Great clean, inexpensive hotel. Staff was extremely friendly and attentive.
Comment from Hotel Management
Apr 21, 2014 by Andrew, Hotel Management
Dear Guest, Thank you for taking the time to review our hotel. We're very happy to hear that you had a great experience! We hope you had a good trip home and we look forward to seeing you again the next time you're in the Naperville area. Have a great day!
5 out of 5
Recommended
for Personal Event
by A verified traveler

Excellent value

Posted Apr 15, 2014 on Hotels.com
Clean and comfortable, Friendly staff
Comment from Hotel Management
Jul 12, 2014 by Andrew, Hotel Management
Dear Guest, Thank you for your review and kind words. We are very happy to hear that you had an excellent experience with us. We look forward to having you be our guest again in the future!
3 out of 5
by Darren from chicago

needed hotel for one night stay in naperville

Posted Apr 7, 2014
Pros: not muc
Cons: signage and replace beds way too soft
Location: downtown Naperville has a lot of fun bars and shopping
very hard to find does not have street signage and tucked behind a marriot courtyard. Could hear people above us.
Comment from Hotel Management
Apr 10, 2014 by Andrew, Hotel Management
Dear Darren, Thank you for taking the time to let us know about your experience. We always appreciate any feedback that we get so we can improve the experience for all our guests. I'm sorry to hear that you had trouble finding us. I realize that we can be difficult to see especially when you're not familiar with the area. I will also be speaking to my staff on how to resolve noise issues. Thank you again for your time and review.
5 out of 5
Recommended
for Everyone
by Catie from IL

Nice short stay with my spouse

Posted Feb 23, 2014
I was very surprised at how clean the room was and how friendly the staff was considering how much we paid for the room. I would definitely recommend if you're looking for a quiet place to get away for a night.
Comment from Hotel Management
Feb 28, 2014
Dear Catie, Thank you for your wonderful comments. I'm happy to hear that you had a great time here and that my staff was able to accommodate all your needs. We look forward to having you be our guest again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2014
Comment from Hotel Management
Jan 27, 2014
Dear Guest, Thank you very much for your review of our hotel. I'm pleased to see that you had a great experience with us and we look forward to seeing you again!
5 out of 5
Recommended
for Business Travelers
by rick b

Posted Jan 6, 2014 on Hotels.com
Comment from Hotel Management
Mar 15, 2014 by Andrew, Hotel Management
Dear Guest, Thank you for taking the time to review our hotel. I'm happy to see that you had a great experience with us and we look forward to seeing you again when next in Naperville.
5 out of 5
Recommended
for Everyone
by Todd from hastings, MI

Nice hotel near the outlets.

Posted Jan 6, 2014
Everything was very nice. We had a quiet stay. My wife felt that her mattress sunk towards the middle, it's probably time to change that one out. I liked the cleanliness and the quietness right off the highway. We would stay here again for sure.
Comment from Hotel Management
Jul 12, 2014 by Andrew, Hotel Management
Dear Guest, Thank you for your very nice comments. I will have the engineering and housekeeping departments looking out for any mattresses which need replacing. I'm happy to hear that your experience otherwise was a great one and that you would come back to see us again.
Comment from Hotel Management
Jan 9, 2014
Dear Guest, Thank you for your very nice comments. I will have the engineering and housekeeping departments looking out for any mattresses which need replacing. I'm happy to hear that your experience otherwise was a great one and that you would come back to see us again.