Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice room no curtains

Posted May 27, 2015
Rooms are nice but no curtains made it uncomfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent new hotel with great staff. I

Posted May 24, 2015
Newer hotel with good location and very helpful staff.
Comment from Hotel Management
May 26, 2015 by Amber B., Hotel Management
Glad to see you were able to take advantage of our prime location and our staff was able to leave a lasting impression! Thanks again for choosing our hotel and we hope to have you back soon. Sincerely, Amber Bertsch Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cleveland, OH

Posted May 24, 2015
The hotel is cozy and staff are friendly and helpful. Nice!
Comment from Hotel Management
May 26, 2015 by Amber B., Hotel Management
Thanks so much for the compliments, Patty! We strive to provide the best possible guest experience and it looks like we were able to deliver. All the best, Amber Bertsch Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brazil

Great hotel, great location

Posted May 5, 2015
My friends and I had a great time at this hotel, it's really comfortable, clean and the staff is really nice. The hotel is really well located, we walked to most of the things we wanted to see
Comment from Hotel Management
May 5, 2015 by Amber B., Hotel Management
Thanks for the great review and I'm happy to hear you and your friends enjoyed your time with us! All the best, Amber Bertsch Front Desk Manager
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Milwaukee, WI

Great location, could use some frills

Posted Apr 29, 2015
Pros: Staff, cleanliness and location
Cons: Provide better coverage in rooms exposed to neighboring office buildings, update in room convenience and entertainment options
Location: Lots of restaurants and bars, the hotel is a ten minute cab from McCormick Place. Easy access to the Loop and close to Union Station.
Staff was extremely friendly; hotel lobby, hallways, room and bathroom were clean. I came into town for a conference and this was well priced and within walking and cabbing distance to my destinations. I would stay here again. The only reason I gave low marks for comfort are because the room that I had was pretty cramped and directly faced an office across the alley. I would have felt a little more comfortable with a better set of shades to restrict view into my room. The hotel can't exactly pick itself up and move, but I think there could be greater accommodation for that sort of a factor, and the other amenities (TV, coffee maker) were a little dated.
Comment from Hotel Management
May 4, 2015 by Amber B., Hotel Management
Thanks for taking the time to provide your feedback! We strive to be the cleanest and friendliest hotel and it looks like we were able to deliver throughout your stay. While our standard king rooms don't provide the best views, they have the advantage of being more sheltered from the city noise. I apologize you felt there wasn't enough privacy in your room, however there are blackout curtains in all our rooms behind the sheer curtains. Thanks again for choosing our hotel and we hope to see you some time in the future! Sincerely, Amber Bertsch Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SE Kansas

Posted Apr 27, 2015
Pros: Security, location, friendly and helpful staff. Very nice breakfast selections.
Cons: bus shuttle from airport would be nice.
Location: Centrally located so that all downtown has to offer is a walk or a short cab ride away.
Incredibly helpful staff bent over backwards to ensure my friend and I had everything we needed. They helped her get her lost luggage, guided us in the direction we wanted to go, held our bags for us, arranged transportation, answered all questions cheerfully, knowledgeably. Location was perfect for all the things we wanted to do and see. Felt safe and secure. Very limited tv channel selection and would have loved to have a tub, lotion in bathroom. Overall quite content :)
Comment from Hotel Management
Apr 29, 2015 by Amber B., Hotel Management
Thanks for taking the time to review your time with us. I'm happy to see there were many aspects of your stay that you enjoyed and our staff was able to enhance your overall experience! Should it work with future plans, all of our standard 2 queen rooms have a bathtub, rather than the oversize shower you had in your room. Thanks again and we hope to see you again in the future! Sincerely, Amber Bertsch Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

nice hotel close to everything north downtown.

Posted Apr 5, 2015
Pros: Easy to get to, just off of highway. Park and enjoy!
Location: Navy Pier, Rainforest Café, Hard Rock Café, Michigan Avenue
excellent connections to bus and public transport. walking distance to many things. Hotel staff super friendly and helpful in making recommendations for public transportation and how to do things economically
Comment from Hotel Management
Apr 8, 2015 by Amber Bertsch--Front Desk Manager, Hotel Management
Thanks for the great review! Glad to see you were able to take advantage of our prime location and our staff was able to leave a lasting impression!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Overall wonderful hotel!

Posted Apr 3, 2015
Pros: Staff, rooms, location
Cons: The curtains on the windows were sheer. Also, it was quite noisy out on the streets and I could also hear people talking in the rooms next door.
Location: Magnificent Mile, Northwestern University, and many other famous bridges/buildings are very close by. The CTA is also a short walk from the hotel.
The staff was incredibly warm and friendly, from the front desk agents to the breakfast attendants. We arrived several hours before check-in time, but they let us into our room early, which was really helpful. The room was spacious and clean - the perfect size for me and my four friends. The location of the hotel is great - close to many attractions and restaurants. The complimentary breakfast, although with only a couple of hot food options, still had plenty to choose from, and gave us the energy we needed for a full day of sightseeing. I've also never stayed at a hotel where the breakfast area had staff walking around to check up on and clean up after the guests. All in all, this is a great hotel with wonderful staff, and I would most definitely stay here again!
Comment from Hotel Management
Apr 5, 2015 by Amber Bertsch--Front Desk Manager, Hotel Management
Thanks for taking the time to provide such a comprehensive review of your stay, Venus! So wonderful to see you were able to take advantage of our prime location and our breakfast was able to fuel your day. Thanks again for choosing our hotel and we look forward to a return visit from you and your friends!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee, WI

Reasonable price, great staff

Posted Mar 25, 2015
From the start, the staff was very friendly and helpful, including early check-in and letting us borrow a corkscrew. The free breakfast was fantastic and again the staff were on hand, passing by regularly to see if we needed anything. It's a nice building, nice rooms, and a great location.
Comment from Hotel Management
Mar 27, 2015 by Matt, Hotel Management
So glad to hear that our staff was able to make your stay an excellent one! Thank you for choosing our hotel and for sharing your kind words, we look forward to another successful visit someone soon! Sincerely, Matt Noonan, Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom IL

Wonderfully clean & comfy with great staff!

Posted Mar 16, 2015
This hotel helped make a great friend's birthday a little more special. We were all pleasantly surprised to find that the front desk staff had sent a gift with a hand written card to our room while we were out and gave us "no cover" passes to the piano bar we went to that evening. The accommodations we very clean and comfy as well!
Comment from Hotel Management
Mar 18, 2015 by Matt, Hotel Management
We strive to be the cleanest and friendliest so I am thrilled to see that we executed on both fronts during your stay! Come back and visit soon! Sincerely, Matt Noonan, Front Desk Manager