My daughter and I checked in then discovered shortly after that the pool was closed for repairs. Given that this was the main reason we booked the room, I asked for a full refund. The front desk staff, who was very friendly, discussed with management and was able to secure a cancellation with full refund. I would’ve preferred being told at time of check in that the pool was out of order, but appreciated how Fairfield resolved the situation. I would consider booking here again.