Ratings based on 1,198 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Milwaukee, WI

Clean & comfortable & convenient

Posted Aug 14, 2014
Pros: The location, it was comfortable & convenient. I liked the microwave & fridge in the room, the duvet covers vs. bedspreads. The staff was friendly.
Location: Right off Michigan Ave. Restaurants & shops nearby. Trader Joe's was a bonus.
We came to this hotel in downtown Chicago with 3 small children. I am a "germaphob" & usually do not like hotels. I was very pleased with this hotel. It was spacious, clean, the beds were comfortable, the location was great, the staff were friendly & helpful. The microwave & fridge in the rooms were a bonus, especially with kids. We were very, very happy. It was a very easy place to be.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great

Posted Aug 13, 2014
First time in Chicago with kids. Great stay, friendly staff and a pool. An added bonus was the Chicago pizza pizzeria just accross the street.
5 out of 5
Recommended
for Everyone
by A verified traveler from Shenandoah Valley, VA

Great Downtown Location and Excellent Staff

Posted Aug 11, 2014
Pros: The staff was very accomodating and friendly. I also liked the proximity to everything, shopping, entertainment and food.
Cons: It would be nice to have some breakfast type food in the gift shop for those who must leave early, maybe a granola or cereal bars.
Location: Ideal for Magnificane Mile shopping, restaurants, river cruises and Millenium Park. The theatre district is 15 minutes away, walking!
I just spent 3 days for a conference at a neighboring hotel. Just literally 1 block away, it was nice to be able to stay in the Starwood network and still be conveniently close to everything that I needed. Numerous restaurants within walking distance. Shopping on Magnificent Mile was 1 block away. What couldn't be better for a few days in Chicago! I arrived on my birthday and asked Dee at the front desk for a dinner recommendation. While the restaurant was just "alright", I was pleasantly suprised with a gift delivered to my room from the hotel staff while I was out for dinner. That was very sweet and greatly appreciated. Bobby, the doorman, also helped me with stowing a package the night prior to my departure. That was greatly appreciated as well. Overall theis was a great experience, even traveling alone in a city of 1.7 million people. Thanks SPG.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Aug 5, 2014
Perfect location for North Michigan shopping and other activities.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, solid location.

Posted Aug 4, 2014
Pros: Proximity to shopping, city center. Friendly staff.
Cons: Room could be updated a little.
Location: Lots of shopping, restaurants.
The Four Points Sheraton is really close to most of the elite shopping options around town. It's a little bit of a walk (about 20 minutes) from the business center of town, but its a pleasant distance. The hotel staff were exceptionally nice people, and exceptionally helpful. The room wasn't anything to write home about, but there wasn't anything specific wrong with it, either. Could use a little updating and modernization, but again, solid option.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Nice hotel and nice location.

Posted Aug 2, 2014
Pros: The beds were super comfy and it was a very quiet hotel for a busy downtown area.
We loved the friendliness of the staff and the location was close to so many of the things we wanted to do. Most of it was within walking distance or close to a stop to get us further. We picked this hotel from many because it offered a jacuzzi and pool for us after a long day of walking. Unfortunately, the jacuzzi didn't exist, so that was a bummer for our tired bodies and we most likely would have stayed elsewhere had we known ahead.
4 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, ON, Canada

Decent hotel for the price

Posted Aug 1, 2014
Hotel overall was good especially for the price, and I'm pretty picky. Location was excellent and in walking distance to a ton of stuff. The staff was very friendly and hotel overall was clean and inviting, but it is definitely in need of updating (carpet was bubbled in many areas of hall and room, chairs in rooms looked dated). With even just a few small changes in style hotel could be great. Would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2014
The staff was very friendly and helpful. Great location too. We were able to walk to most locations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place top Stay!

Posted Jul 24, 2014
Great location - handy to shopping, restaurants, bars. Staff very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Highly recommend

Posted Jul 22, 2014
Very friendly and efficient staff. The room was clean and very comfortable.. My only negatives were that there were 2 annoying younger girls who were cursing loud when I was in the lobby checking in AND my reservation said I had 2 bathrooms, but only had 1 in the room. I'd stay there again.