Ratings based on 334 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lansing, MI

Weekend stay

Posted Feb 23, 2015
Pros: The pool was nice. It was warm enough for our family when most hotel pools are still a bit cold. The workout room was in great shape and open 24 hours
Cons: Our room had some loose trim on the floor where the flooring transitioned from carpet to tile. Other than that the room seemed to be in good shape.
Had to stay in Naperville for a weekend with the family for a child's hockey game. We thought the idea of having the kitchenette in the room would be great and give us a chance to not have to eat out for every meal. The hotel staff were very accommodating as we showed up well before check in time and they were still able to get a room for us. The room was a one bedroom suite, and had plenty of room for my wife and I, along with our 2 boys. However we would probably get the 2 bedroom suite for our next trip. Only having one bathroom in the room made it a bit difficult as the day got later and our infant son needed a nap. The hotel was in a great location near restaurants, a movie theater, and a grocery store. We had complimentary breakfast in the morning that included eggs, made to order omelets, French toast, oatmeal, sausage, and more. Our boys got plenty of use out of the pool. And we noticed some outdoor areas for grilling and a fire pit that would be nice had the weather been warmer.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Glen Ellyn IL

Overnight stay with kids

Posted Jan 20, 2015
It was great having a kitchen and especially a table and chairs to play a game. Super comfy couch - mattress ok. Will stay again. Staff was great and turned up the heat in the pool which was great for all. Nice to get a DVD player.
5 out of 5
Recommended
for Couples
by Heatherfrom LA

1 day retreat

Posted Dec 17, 2014 on Hotels.com
The rooms are like beautiful little apartments.
5 out of 5
Recommended
for Couples
by Coreyfrom chicago

Fun Night

Posted Dec 11, 2014 on Hotels.com
It was a Christmas party/getaway for my wife and I. Everything was in order and perfect.
5 out of 5
Recommended
for Families
by Kristinefrom Mc nabb

Outstanding hotel.

Posted Dec 2, 2014 on Hotels.com
We have stayed at many hotels. Most much more costly. This one is the best hands down. Would defiantly recommend.
5 out of 5
Recommended
for Business Travelers
by amy

This traveler left a rating score only Posted Nov 28, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, Il

Posted Nov 24, 2014
We stayed at the Hyatt house for a weekend get away. There were two birthday parties and you would never have known it. It was nice and quiet. They have a small kitchenette if you want to stay in and eat. Nice clean rooms and friendly staff
4 out of 5
Recommended
for Business Travelers
by Denise

This traveler left a rating score only Posted Nov 22, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by Stephaniefrom Lockport, IL

escape from reality

Posted Nov 18, 2014 on Hotels.com
We went as a weekend get away. It was breath talking! The room felt like home, the food was delicious, and the staff treated you like family. I will be going back for sure!!! Stay one the top floor if you can. It was very quiet and the view was nice.
3 out of 5
Recommended
for Personal Event
by lanjun

This traveler left a rating score only Posted Nov 11, 2014 on Hotels.com