Exterior

Reviews of HYATT house Chicago/Schaumburg

3.5 out of 5
HYATT house Chicago/Schaumburg
1251 American Lane, Schaumburg, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 422 out of 1006 reviews" "
Rating 8 - Good. 286 out of 1006 reviews" "
Rating 6 - Okay. 147 out of 1006 reviews" "
Rating 4 - Poor. 84 out of 1006 reviews" "
Rating 2 - Terrible. 67 out of 1006 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I chose the property for its location. I was disappointed that there were not dining options outside of the breakfast. Fortunately the staff were accomodating and extraordinary. Latrina who was handling the bar was an absolute star! Her personality made the quiet lobby a party in no time! The bed and bedding were very good and appreciated. The bathroom was strangely lacking in places for hanging towels but otherwise, my stay was most agreeable.
Stayed 3 nights in Mar 2024

6/10 Okay

Meranda

Traveled with group
Liked: Staff & service, amenities
I personally enjoyed the location. Everything was within the hotel, shopping, restaurants and entertainment. It was also nice they had a sauna. The room could have been cleaner. And the room was a little run down.
Stayed 3 nights in Mar 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, very friendly and the room was just what we needed!! Will use this hotel from now on when we visit the area!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Ayaz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024

8/10 Good

Selina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thought the place was great. Tons of room. It was 3 of us and with the pullout couch it was absolutely perfect. It was also great having a little kitchen complete with a full size fridge, sink, microwave and oven. I will say though I was a bit disappointed that the microwave didn’t work. Another downfall was the hot tub looked like it need the filter changed. Decent breakfast spread and there’s a lot of shopping and restaurants in the area. Would def recommend anyone stay here. It wasn’t perfect but for the price point it would be hard to beat.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked my stay and it was very relaxing.
Stayed 2 nights in Mar 2024

6/10 Okay

Shamela, Bellwood

Traveled with family and small children
Liked: Staff & service, amenities
The rooms are a little outdated however they were clean and a reasonable price.
Stayed 1 night in Mar 2024

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Samuel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jennifer

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Noriyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Myesha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt very cozy and home like
Stayed 3 nights in Feb 2024

10/10 Excellent

Araceli

Stayed 1 night in Feb 2024

8/10 Good

Hua

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy going for me and my fsmily we felt pretty safe around these area and also we got some great food around there.

10/10 Excellent

Damaris

Liked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Valincia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What l didn't like was there was any Hot Water, so we had to take Cold Showers.
Stayed 1 night in Feb 2024

6/10 Okay

Doralisa

Traveled with family and small children, Traveled with group, Business traveler
Liked: Staff & service
Disliked: Amenities
Bedding is down comforters and pillows. Just would have been nice to know that before going to bed with a tired kid who is allergic.
Stayed 1 night in Feb 2024

2/10 Terrible

Rohan

Disliked: Cleanliness, property conditions & facilities
This property needs renovation asap. In its current condition you cannot keep operating this property as it will ruin HYATT’s brand value. Please close this for renovation.
Stayed 1 night in Jan 2024

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Friendly atmosphere. Good complimentary breakfast.
Stayed 14 nights in Jan 2024

10/10 Excellent

Fiona

6/10 Okay

Chana

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was very friendly, nice breakfast, cleanliness of the rooms was poor.
Stayed 1 night in Jan 2024

2/10 Terrible

Norma

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet!
Stayed 1 night in Jan 2024

2/10 Terrible

Susana

Stayed 1 night in Jan 2024

2/10 Terrible

Jorge

Traveled with family
Liked: Staff & service, amenities
The property is decent but the hotel allowed a party for new years to some guetto people all night long. The load music, drunk people and drug use was all over the hallway. There was garbage, broken glasses all over the front. This is suppose to be a hotel with no noises allowed after certain time but looks like the hotel didn’t follow their own regulations. I had to stay in line with multiple people complaining to changed my room at 2am. However the receptionist was very helpful. Hope they don’t allow this nasty parties in the future. Hyatt suppose to be a decent quiet stay but this was not the ocasión .
Stayed 3 nights in Dec 2023

6/10 Okay

JING

Stayed 2 nights in Dec 2023

4/10 Poor

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only as a last option
This is a hotel with walls that have seen some things in its history, and the upkeep shows it. Large dings & dents on all the walls of our room. Very outdated (did NOT match the example photos). The remote for the bedroom tv didn’t work, couch had hair on it that wasn’t mine… And there was major dents and damage done to the bathroom door at some point in the past, where husband and I played the game “guess what happened in here” while looking at it. However, the bedding was clean, so that was ok. We let front desk know, and response was “Thank you for letting us know.”
Stayed 1 night in Dec 2023

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Get Away For Holidays
We had a great stay at Hyatt House. Decided to bring a couple with us and their kids. We enjoyed the location. Near malls and activities for them. Only problem I has was a few cosmetic issues with the building. Paint peeling in the pool, bathroom shower needs an upgrade. Bed wasn’t as comfortable as I thought. Room was clean except for an old cigar wrapper we found underneath the kids pull-out bed cushion. Room smelled fresh and kitchen area was pristine. All in all a great stay.
Stayed 1 night in Dec 2023

8/10 Good

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mayada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Carl Lampkin

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

veronica

Stayed 4 nights in Dec 2023

6/10 Okay

Gwen

Liked: Cleanliness, staff & service, room comfort
Attentive cleaning staff, friendly, great location. Bathroom products should be checked more often, I had no shower gel or shampoo - I didn't check prior to entering shower. Frequent Hyatt house guest use to full stock
Stayed 1 night in Dec 2023

10/10 Excellent

TYRONE ORLAND

10/10 Excellent

socorro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice
Stayed 4 nights in Dec 2023

4/10 Poor

Neal

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Janet M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Surti Chadha on Nov 21, 2023
Thank you for choosing your stay with us. I am delighted to hear that you enjoyed your stay.Regards,Surti ChadhaGeneral Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bathroom had a leak so we were moved to another room. Stay was great otherwise. Breakfast was also great!
Stayed 2 nights in Oct 2023
Response from Surti Chadha on Nov 21, 2023
Thank you for choosing your stay with us.I am delighted to hear that your enjoyed your stay and breakfast. I am also glad to hear you could move into a room up to your liking.Looking forward to welcome you again in the near future.Regards,Surti ChadhaGeneral Manager

6/10 Okay

Verified traveler

Liked: Cleanliness
Just okay. Could be better.
Some toiletries were missing in the bathroom. Front desk staff seemed to not understand that housekeeping is necessary, regardless of how busy their housekeeping staff is. Construction is currently in progress directly outside the area.
Stayed 3 nights in Oct 2023
Response from Surti Chadha on Nov 21, 2023
Thank you for choosing your stay with us. Your feedback is extra valuable to us. We take your feedback seriously and work towards making your future stays better with us. The construction work will hopefully end before the extreme winters, so looking forward to welcoming you soon again in the near future.Regards,Surti ChadhaGeneral Manager

6/10 Okay

Mario

Business traveler, Traveled with partner
Liked: Staff & service
We were there for 4 nights, and our towels and bed were only tended to once. We were at a conference with long days, and returning to our room every night is not we expected from a Hyatt property. Front desk and catering staff were wonderful.
Stayed 1 night in Oct 2023
Response from Surti Chadha on Nov 21, 2023
Thank you for choosing your stay with us. I am saddened to hear that you did not enjoy your stay as expected. I agree with you that this is not what Hyatt has to offer and we are continuously improving to make your stay better with us. I would request you to not judge our customer service based on your last stay and give us another opportunity to make it up to you.Regards,Surti ChadhaGeneral Manager

2/10 Terrible

Shante, milwaukee

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The refrigerator and bathroom was nasty, the issues were addressed and resolved
Stayed 2 nights in Oct 2023
Response from Surti Chadha on Nov 21, 2023
Thank you for choosing your stay with us. I am apologetic that you faced the issues with the refrigerator and bathroom however, I am glad that my team was able to resolve the issues for you. I would request you to give us another opportunity to give you a memorable stay experience with us.Regards,Surti ChadhaGeneral Manager

8/10 Good

Ron

Stayed 3 nights in Oct 2023
Response from Surti Chadha on Nov 21, 2023
Thank you for choosing your stay with us.Regards,Surti ChadhaGeneral Manager

10/10 Excellent

Kimberly

Traveled with group, Traveled with family
Liked: Amenities
Dre at check in was great! So friendly and sweet! The room smelled horrible when we opened the door and the phones didn’t work. Dre was awesome though!
Stayed 1 night in Oct 2023
Response from Surti Chadha on Nov 21, 2023
Thank you for choosing your stay with us. I am delighted to hear that you enjoyed your time.Regards,Surti ChadhaGeneral Manager

6/10 Okay

Lindsay

Disliked: Cleanliness, property conditions & facilities
Dirty old
Stayed 1 night in Oct 2023
Response from Surti Chadha on Nov 21, 2023
Oh, I am saddened to hear that you felt our hotel. Cleanliness standards were not up to the mark. We are continuously improving and making our experience better for the guests. I would request you to give us another opportunity to make it up to you.Regards,Surti ChadhaGeneral Manager

4/10 Poor

Tyree

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
The room was had a musty smell, the refrigerator kept buzzing with a loud noise all night, the thermostat was broken so cold air came out all day, there was blood on the sheets underneath all the blankets we slept on, had to be one of the worst stays of my life.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ronya

Stayed 1 night in Oct 2023
Response from Surti Chadha on Nov 21, 2023
Thank you for choosing your stay with us. I am delighted to hear that you enjoyed your stay with us.Regards,Surti ChadhaGeneral Manager

10/10 Excellent

Maxwell

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Surti Chadha on Nov 21, 2023
Thank you for choosing your stay with us. I am glad to hear that you enjoyed your time with us.Regards,Surti ChadhaGeneral Manager

10/10 Excellent

Ina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. They were kind, attentive and extremely helpful. Made me want to stay longer. I highly recommend this hotel to everyone!!!!
Stayed 5 nights in Oct 2023
Response from Surti Chadha on Nov 21, 2023
Thank you for choosing your stay with us. I am glad to hear that you enjoyed your time with us.Regards,Surti ChadhaGeneral Manager

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Great staff, not so great rooms.
There was a bad smell in my room, like the carpet hadn’t been cleaned in years. Having the window open for the week barely helped. My friends’ rooms also had similar smells, so I didn’t bother asking to switch rooms. The utensils in the kitchen cabinet had crusted food on them. It’s a shame because the staff is super friendly and helpful.
Stayed 7 nights in Sep 2023
Response from Surti Chadha on Nov 21, 2023
Thank using your stay with us. And I am glad to hear my staff was able to offer you a friendly and hospitable stay. However, I agree with you that this is not the standard we have to offer. We are continuously improving and trying to make the stay, memorable for the guest. I would request you to give us another opportunity to make it up to you.Reagrds,Surti Chadha

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that was a inconvenience was the deposit had to be on a card
Stayed 1 night in Sep 2023