Studio, Non Smoking (2 Queen Beds with Sofa Bed) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Hampton Inn & Suites Chicago-Libertyville

2.5 out of 5
Hampton Inn & Suites Chicago-Libertyville
2061 Shell Dr, Libertyville, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 499 out of 732 reviews" "
Rating 8 - Good. 167 out of 732 reviews" "
Rating 6 - Okay. 41 out of 732 reviews" "
Rating 4 - Poor. 11 out of 732 reviews" "
Rating 2 - Terrible. 14 out of 732 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff were all friendly.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 8, 2024
Thank you so much for giving us such a wonderful review, Alyssa. We appreciate your kind words and we will inform our team of your positive feedback. We hope to welcome you back the next time you are in town. Have a wonderful week ahead!

2/10 Terrible

Gustavo

Stayed 2 nights in Mar 2024

8/10 Good

Jin

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and easy to check in
Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 1, 2024
Thank you so much for taking the time to fill out our survey and giving us the opportunity to serve you. We appreciate your business and the kind words regarding your stay with us. We hope to see you again soon, Have a wonderful day!

10/10 Excellent

Eddie, Reno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Mar 19, 2024
Thank you for taking the time to let us know how your stay was. It looks like you enjoyed your stay with us. We hope to see you again next time you are in town. Have a wonderful day!

10/10 Excellent

Lindsay

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast was good. Convenient location
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 29, 2024
Thanks for staying with us at Hampton Inn Libertyville. It looks like you enjoyed your stay. We appreciate the feedback. And we hope to see you again next time you are in town. Have a wonderful day!

10/10 Excellent

holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 14, 2024
Thanks for staying with us at Hampton Inn Libertyville. It looks like you enjoyed your stay. We appreciate the feedback. And we hope to see you again next time you are in town. Have a wonderful day.

10/10 Excellent

Austin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
was a relaxing stay
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Jan 7, 2024
Thanks for staying with us at Hampton Inn Libertyville. It looks like you enjoyed your stay. We appreciate the feedback. And we hope to see you again next time you are in town. Have a wonderful day!

2/10 Terrible

James

Stayed 3 nights in Dec 2023
Response from Front Office Manager on Jan 7, 2024
It appears that we missed the mark during your stay. We strive for all of our guests to have a nice, clean and comfortable stay. (Although we do not know where we missed out for you.) We send our apologies. And hope that you stay here again, so we can have an opportunity to show improvements.

10/10 Excellent

Lorrie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Our family was able to gather in the dining area to eat and drink and reminisce. It was awesome to spend time together.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 5, 2023
Thank you so much for staying with us and for providing us with a wonderful review. We take pride in knowing all our guests have a positive experience here at the Hampton Inn & Suites Libertyville. We hope to see you again next time you are in town.

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, shower not really accessible
We had a great stay. The room was clean and the accessible room was very big and you can fit a wheelchair in the bathroom easily. My only complaint was that the shower is not really accessible. It has grab bars, but if we needed to shower my daughter, it would have taken both my husband and I in a very tiny shower, and we would haven been soaked. There is no seat. If you are unable to stand or hold yourself up, this shower would not meet your needs. Overall, the room was clean, front staff friendly and the floor very quiet.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 7, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy our staff was able to accommodate you and you had a great experience. Although, I do want to apologize for the trouble you did encounter with the room you had. I will bring this matter up with the rest of our management team. We are always looking for ways to improve your day. We hope we have an opportunity to serve you again.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel looks very kind staff.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 5, 2023
Thank you for your recent stay and reviewing your stay at Hampton Inn & Suites Chicago/Libertyville. I'm pleased to hear that we exceeded your expectations, and we look forward to seeing you again on your next visit to the Libertyville area.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
One thing they need is a nightlight in the bathroom!
Stayed 4 nights in Nov 2023
Response from Front Office Manager on Nov 28, 2023
Thank you for your recent stay and reviewing your stay at Hampton Inn & Suites Chicago/Libertyville. I'm pleased to hear that we exceeded your expectations. We are currently installing nightlights in the bathrooms as we speak. Hope on your next visit to the Libertyville area you can experience this new feature at our property. Have a wonderful day!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Front Office Manager on Nov 28, 2023
Thanks for staying with us at Hampton Inn Libertyville. It looks like you enjoyed your stay. We appreciate the feedback. And we hope to see you again next time you are in town. Have a wonderful day!

10/10 Excellent

Sandeep, Flower Mound

Liked: Amenities, property conditions & facilities
Janice at the front desk was very helpful. She made sure my stay is comfortable.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 20, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy our staff was able to accommodate you and you had a great experience. We hope to serve you next time you are in town!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 18, 2023
Thanks for staying with us at Hampton Inn Libertyville. It looks like you enjoyed your stay. We appreciate the feedback. And we hope to see you again next time you are in town. Have a wonderful day!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 20, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy our staff was able to accommodate you and you had a great experience. We are always looking for ways to improve your day. We hope we have an opportunity to serve you again.

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean. Hotel staff very nice, they have a peloton bike!!
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 18, 2023
Thanks for staying with us at Hampton Inn Libertyville. It looks like you really enjoyed your stay! We appreciate the feedback. And we hope to see you again next time you are in town. Have a wonderful day!

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was extremely small. More like a motel. What I spent on the room i feel i was robbed. Nothing special at all.
Stayed 1 night in Oct 2023
Response from Front Office Manager on Nov 18, 2023
It appears that we missed the mark during your stay. We strive for all of our guests to have a nice, clean and comfortable stay. We send our apologies and hope we have an opportunity to serve you again. Have a wonderful day!

10/10 Excellent

Regina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Oct 2023
Response from Front Office Manager on Nov 18, 2023
Thanks for staying with us at Hampton Inn Libertyville. It looks like you enjoyed your stay. We appreciate the feedback. And we hope to see you again next time you are in town. Have a wonderful day.

8/10 Good

Coleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Nov 18, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. I'm pleased you enjoyed your stay with us, any feedback on what can be done to earn your 10 would be greatly appreciated it. Should you find yourself in the area again, we'd love to have you back Have a wonderful day!

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Front Office Manager on Nov 18, 2023
Thanks for staying with us at Hampton Inn Libertyville. It looks like you enjoyed your stay. We appreciate the feedback. And we hope to see you again next time you are in town. Have a wonderful day!

10/10 Excellent

Mar

Business traveler
Liked: Amenities
Excellent place to stay and very convenient if you have a work trip
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Nov 18, 2023
Thanks for staying with us at Hampton Inn Libertyville. It looks like you enjoyed your stay. We appreciate the feedback. And we hope to see you again next time you are in town. Have a wonderful day.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Amazing
Stayed 1 night in Sep 2023
Response from Front Office Manager on Nov 18, 2023
Thanks for staying with us at Hampton Inn Libertyville. It looks like you enjoyed your stay. We appreciate the feedback. And we hope to see you again next time you are in town. Have a wonderful day.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable! Definitely recommend if you're visiting Six Flags or the surrounding area.
Stayed 1 night in Sep 2023
Response from Front Office Manager on Nov 18, 2023
Thanks for staying with us at Hampton Inn Libertyville. It looks like you enjoyed your stay. We appreciate the feedback, there are great exciting places and activities to do in the surrounding area. We hope to see you again next time you are in town. Have a wonderful day!

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except the Metra train runs near by. No horns but the rumble did wake me up.
Stayed 1 night in Sep 2023
Response from Front Office Manager on Nov 18, 2023
Thanks for staying with us at Hampton Inn Libertyville. It looks like you enjoyed your stay. We appreciate the feedback. And we hope to see you again next time you are in town. Have a wonderful day!

10/10 Excellent

Mar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, everything is in good condition and the breakfast is an excellent option if you are heading out to work.
Stayed 2 nights in Sep 2023
Response from Teresita Fernandez on Sep 23, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy you enjoyed your stay. We hope we have an opportunity to serve you again.

10/10 Excellent

Flores

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Teresita Fernandez on Sep 23, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy you enjoyed your stay. We hope we have an opportunity to serve you again.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Teresita Fernandez on Sep 23, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy you enjoyed your stay. We hope we have an opportunity to serve you again

10/10 Excellent

Somkith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Teresita Fernandez on Sep 23, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy you enjoyed your stay. We hope we have an opportunity to serve you again

8/10 Good

Tamerit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Teresita Fernandez on Sep 23, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy you enjoyed your stay. We hope we have an opportunity to serve you again

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Teresita Fernandez on Sep 23, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy you enjoyed your stay. We hope we have an opportunity to serve you again

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and kept up
Stayed 2 nights in Aug 2023
Response from Teresita Fernandez on Sep 23, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy you enjoyed your stay. We hope we have an opportunity to serve you again

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for what we needed.
Stayed 2 nights in Aug 2023
Response from Teresita Fernandez on Sep 23, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy you enjoyed your stay. We hope we have an opportunity to serve you again

6/10 Okay

Nancy

Traveled with family
Early morning around 7-9 am, very loud cleaning grasses right outside the window. Staff knocked on the door every 10-15 minutes starting at 11 am not very nice. But the front desk staff were nice to welcome us when we arrived.
Stayed 2 nights in Aug 2023
Response from Teresita Fernandez on Sep 23, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. I'm very sorry you were woken up so early. I will be discussing with the team in regard to this issue. We hope we have an opportunity to better serve you.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Teresita Fernandez on Sep 23, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy you enjoyed your stay. We hope we have an opportunity to serve you again

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe for our family
Stayed 1 night in Aug 2023
Response from Teresita Fernandez on Sep 23, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy you enjoyed your stay. We hope we have an opportunity to serve you again

6/10 Okay

Rodolfo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine. I didn’t like that the pool closed at 10 pm. Also, the room was freezing cold and the thermostat was t working to turn off or control the temp. Finally- they didn’t have extra bedding blankets for the sofa bed
Stayed 1 night in Jul 2023
Response from Teresita Fernandez on Sep 23, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. As per the pool time, those regulations are set by the city. But, I agree I wish they let us have it open longer. All extra bedding should be located in the closet; if nothing was there, please call the front Desk; we would have been delighted to take it up to you, no matter what time of day. We hope we have an opportunity to better serve you in the future.

8/10 Good

michael, apo

Stayed 4 nights in Jul 2023
Response from Teresita Fernandez on Sep 23, 2023
Thank you for taking the time to respond to our survey. Your feedback is essential in our ability to improve as a staff and property. We are so happy you enjoyed your stay. We hope we have an opportunity to serve you again

10/10 Excellent

Ellyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by very friendly staff. Rooms were extremely nice and clean. Will stay again if in the area.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Business traveler
Liked: Staff & service
It was very clean, and the staff were great!
Stayed 1 night in Jul 2023

8/10 Good

Marsha

Lots of coffee/ great breakfast & staff/ proximity to my son’s condo.
Stayed 6 nights in Jul 2023

8/10 Good

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Ashley

Traveled with family
Liked: Property conditions & facilities, room comfort
Okay
Decent…. I would have given it a better review had I not seen a dead roach in the entry way. It was quiet, comfortable and fairly clean… the people at the front desk upon check out weren’t the friendliest. The pool looked sketchy…. It looked like it needed to be cleaned….. a lot of floating matter in the pool.
Stayed 1 night in Jul 2023

8/10 Good

David

Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved nearly everything about our stay. The room was clean and spacious. The breakfast was good and it was very conveniently located near the Lake County Fairground which was why we chose it. My only complaint is that our room smelled a little musty. Aside from that our stay was great.
Stayed 1 night in Jul 2023

10/10 Excellent

STEPHEN, thompsons station

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Cari

Stayed 1 night in Jun 2023

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Only real downfall was proximity to gas station, while convenient caused a lot of noise with trucks, etc
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Everything we needed.
Close to the soccer fields. Friendly staff, room comfortable and clean
Stayed 3 nights in Jun 2023