When we walked into the hotel we were slipping and my daughter fell due to the ice in the entry way and the blankets and towels the staff put down. Once we began to check in we were told we did not have a reservation despite the fact we had a receipt, confirmation number and had paid in full for the room. As our reservation is being looked for there are police officers speaking with a prostitute and drug dealer. The man at the front desk gives me the “phone number “ to call Hotels.com and it was an x-rated call service. Our minor children were sitting on the couch opposite the desk with the police and apprehended people between us and them. We could not get to our children as the escalation grew. The police finally moved the people and we grabbed our children. They never found our reservation and finally made a new one after seeing our children witnessing everything. Only one elevator worked out of 4, parties were going after midnight and the halls reeked of weed. We have stayed here for the past 3 years when in town for ice skating competition. Never again!