Ratings based on 553 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Excellent...except the long distance phone rip-off

Posted Oct 10, 2014
Pros: location....condition
Cons: the long distance phone charges....see above
Excellent hotel and very clean. However, beware of using the telephone in the room for long distance. For a little less than 10 minutes on a long distance call to Iowa, the charge was $12.92.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

overnight for business

Posted Sep 30, 2014
nice clean rooms, good breakfast, comfortable beds, spotless facility
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2014
Nice hotel, clean, friendly and would recommend to friends. Easy access on and off highway.
5 out of 5
Recommended
for Everyone
by A verified traveler from Watertown, WI

Great convenience, great hotel!

Posted Aug 20, 2014
This hotel has convenient on-off highway location and very helpful & informed staff. Room was very comfortable. Pool/spa clean and good temp. Wonderful breakfast options.
5 out of 5
Recommended
for Everyone
by A verified traveler from Germantown, Maryland

A very well run hotel

Posted Aug 11, 2014
Pros: Pleasant and extremely helpful staff, very clean rooms, smooth, noiseless sink faucet and shower, self closing toilet seat cover, even a night light.
Cons: The layout of breakfast area seemed to cause bottlenecks. It can and should be improved.
Location: Location is good. Can't comment on things to do nearby since I was not there to do things.
I stayed only two nights and left as a very satisfied customer.
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel all the way around. 5 out of 5

Posted Aug 7, 2014
Pros: parking and free breakfast
Cons: The only thing I might note is when it came to watching the TV it was hard to find the regular TV channels. Me and my children had no problem at all f
Location: Mall is just over the bridge
The person at the main desk was very helpful. Someone's child was lost during my stay and mgmt. had things under better control than a police dept in seconds! Everything from the pool to breakfast was great. Plenty of free good coffee and plenty of folks servicing and taking care of things. Best value you will find in the Chicago area pound for pound and dollar for dollar.
5 out of 5
Recommended
for Everyone
by A verified traveler

Never more comfortable

Posted Jul 22, 2014
Pros: Friendliness, cleanliness.
Cons: Can't think of a thing
Location: So close to I-94, but VERY quiet.
Beautiful facility inside and out. Convenient location. Staff professional but friendly and helpful. Excellent breakfast. So pleased with entire experience of staying here.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Superior customer service!!

Posted Jul 21, 2014
Pros: The contemporary decor, free breakfast, free parking (HUGE PLUS in Chicago!), fitness room, clean rooms, comfortable beds, superior customer service!
Location: My son and I visited Northwestern University and Loyola of Chicago so we were visiting colleges on this trip to Chicago
I arrived on July 15th and there were some loud people in the room next to me that woke me up at 1:15AM and when I called the Front Desk, Brandon was so kind and apologetic that he said he would go to the room himself. Within a couple of minutes, Brandon knocked on the loud room's door, resolved the situation and I didn't have any more issues with noise after that incident. Diane at the front desk was also kind, respectful, helpful and genuinely interested in my visit to Chicago with my son and helped me with directions. So THANK YOU to Brandon, Diane and all of the front desk personnel as you really make the first and last impression on guests. I had the BEST stay at your hotel last week, will recommend it to others and will definitely return!!
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 20, 2014
Cons: Please do not give rooms with adjoining doors to women traveling alone or with small children - just a safety thing!
My seven year old son and I were staying one night! Since I was traveling with a young child, I felt safe in the location and hotel. Everything was clean and comfortable. I would stay here again!
5 out of 5
Recommended
for Personal Event
by sam from michigsn

Posted Jul 18, 2014 on Hotels.com
Very nice hotel. Will recommend it and stay again. Price was well worth it.