Ratings based on 334 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Illinois

Disappointing Room

Posted Jul 18, 2015
Pros: The swimming pool was nice; the breakfast food quality was good.
Cons: Sound proof the rooms!!! Make doors that shut slower and quieter.
We stayed for a short two day family getaway. The hotel was disappointing. The rooms were extremely small. This may have been the smallest room that I have ever stayed in. It was extremely noisy both in and out of the room. In the room, the refrigerator and AC unit were loud. We had a room very near the ice machine; very noisy all night long. The doors to the rooms do not shut quietly; people were in and out if their rooms well into the early morning. Don't plan on getting much sleep. The breakfast area is very crowded, especially when the hotel is at capacity.
2 out of 5
by A verified traveler

Front Desk Staff

Posted Jul 17, 2015
The front desk staff needs a bit of CUSTOMER SERVICE training. Enough said.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Decent hotel for a mini getaway with the family

Posted Jul 13, 2015
I've had better breakfast as part of my hotel stays. The dining area was very small, which made breakfast a bit uncomfortable with the large number of guests the hotel had during my stay. I was also surprised by the bill for a surcharge for replenishing the bathroom towels. I get it..... Eco-friendly and the charge was minimal....so no big deal I guess. Room was a good size and I appreciated that the hotel supplied a Pack n Play for the baby. Nice pool area as well.
1 out of 5
by A verified traveler from Mukwonago, WI

Looked like a nice place, didn't get to stay

Posted Jul 8, 2015
If you're an Expedia customer, I'd pass on this one. I made this reservation more than a week before I planned on staying there, but when I arrived to check in, I was told Expedia pushed through my reservation when they didn't have any rooms available at all. They never called to inform me or try to contact me at all about it. Instead, they moved my reservation to the hotel next door. The staff at the hotel next door informed me this isn't a rare occurrence, they seem to do it often. My biggest issue was they didn't try to contact me to inform me or see what I wanted to do as a customer. The hotel next door was nice, but didn't have a pool that my daughter and I could swim in. If Hampton Inn & Suites had contacted me, they'd have known that was one thing I was looking for and part of the reason I had chosen them. Unfortunately I can't recommend them to anyone because this was extremely poor customer service on their part. I've never experienced such awful customer service from any place of business like this before.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Posted Jul 8, 2015
We loved the Suite. There was 3 ladies in the room but there was plenty of space for all. Loved the pool and hot tub.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel evaluation

Posted Jul 6, 2015
Good , friendly staff. Hot breakfast Swimming pool needs frequent cleaning Overall would recommend staying here as accommodates 6 person
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel evaluation

Posted Jul 6, 2015
Good , friendly staff. Hot breakfast Swimming pool needs frequent cleaning Overall would recommend staying here as accommodates 6 person
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubuque, Iowa

Great Hotel

Posted Jul 2, 2015
Pros: Everything very close to everything.
Cons: More seats in the breakfast area.
Enjoyed staying their. Will stay their again.rooms very clean. The staff are very friendly. The breakfast was good.
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Posted Jun 24, 2015
Pros: friendly and helpful staff Very nice breakfast
Location: very good
Very pleasant, clean and comfortable Nice outdoor picnic and BBQ area Pool well kept Esthetically pleasing area
5 out of 5
Recommended
for Everyone
by A verified traveler

Spacious rooms

Posted Jun 15, 2015
Recommended! Spacious rooms, comforrable beds, nice pool with pool tous for kids and hot tub for parents!