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Reviews of MainStay Suites Chicago Schaumburg

2.5 out of 5
MainStay Suites Chicago Schaumburg
1200 Bank Drive, Schaumburg, IL

Reviews

7.6

Good

Rating 10 - Excellent. 333 out of 1001 reviews" "
Rating 8 - Good. 349 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 93 out of 1001 reviews" "
Rating 2 - Terrible. 80 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Alyssia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Mar 2024

8/10 Good

Alfredo, Chandler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is close to shopping and restaurants. It is easily accessible from the expressway and only a 20-minute drive to the airport.
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Gage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, great staff, easy booking with no hassle. Kitchen items at the ready if you ask, also the room comes stocked with plates, bowls, knives, forks etc. Beats the hell out of any other "Extended Stay" hotels around here... aka Extended Stay America. 😉
Stayed 1 night in Apr 2024
Response from Managment on Apr 17, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

2/10 Terrible

Svetlomir

Stinky
Stayed 3 nights in Apr 2024
Response from Managment on Apr 17, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the cleanliness. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Good room for the price. Good location.
Stayed 1 night in Apr 2024
Response from Managment on Apr 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. We are glad you enjoyed your stay, hope to see you back soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room good pricing. Has all essentials. Nixe area and safe and quiet . Definitely coming back
Stayed 1 night in Apr 2024
Response from Management on Apr 11, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Terri

Stayed 1 night in Feb 2024
Response from Management on Mar 20, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place
Response from Management on Feb 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your stay. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Thorcrom

Disliked: Staff & service, amenities
Don't come here unless you like taking cold showers. Yep, no hot water. So, of course, I called the front desk, and kept getting the run around, maintenance is coming in 5 minutes, then 10 minutes, then 15 minutes, etc. Finally get a call, and he tells me that maintenance 'should be here soon' and that the whole building is out of hot water. I waited and waited and waited. Needless to say, I just left. There was no form of compensation. I paid my money, I stayed there, no hot water, and they couldn't care less. This place is a joke.
Response from Management on Feb 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the water. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Lorena

Liked: Staff & service
The room was dirty blond hair all over the headboard side table and desk table. TV stand side tables dirty loose tiles dirty refrigerator. Room was quiet elevator and certain spot in hallway smells.
Stayed 2 nights in Jan 2024
Response from Managment on Feb 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Dawn

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Management on Feb 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. We are glad you enjoyed your stay, hope to see you back soon.Kind Regards,

8/10 Good

Alysse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, including most the staff. Except the strict 28 day policy, in which of needed to stay longer, required an approval from the local Schaumburg Police Department, which is absurd.
Stayed 7 nights in Oct 2023
Response from Management on Feb 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

2/10 Terrible

Pam

Stayed 1 night in Nov 2023
Response from Management on Jan 6, 2024
Thank you for taking the time to review our Hotel,Your feedback is important to us and we value you.Thank you for staying with us,

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel was not as clean as I would have liked. The kitchen floor was sticky and the bathroom needed to be dusted up. Light switches were dusty
Stayed 1 night in Nov 2023
Response from Managment on Nov 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Rohil

Business traveler
Disliked: Staff & service
Font desk person "JJ" assist me with check in. His attitude seemed off when he made sure I get my license plate or he cannot check me in. I wasn't upset about it considering it may be their policy. Room was decent and seemed ok. Mattress was so old it made noises when I toss and turned. Next morning I had bad ache in neck and back. I called front desk and JJ said he will change room but it will be at 12 pm. I was ok since didn't want to check out, was staying for 6 nights. At 12pm I went down and he showed me another room with same issue. I told him I want to check out as I can't sleep 6 nights on that mattress. He charged me for two nights stating that check out was 12pm and I waited that long to notify him. He had such a bad attitude towards me and has horrible customer service. I will never recommend this hotel. If you have no choice please check room first.
Stayed 7 nights in Nov 2023
Response from Managment on Nov 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is quiet, neat and the rooms and bathrooms were very clean only thing was that some of the tiles were shifting. But overall it was an awesome night
Stayed 1 night in Nov 2023
Response from Managment on Nov 7, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Marie

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
They don't have covers or blankets, no TV remote. I have stayed here a few years ago, that was much better.
Stayed 1 night in Nov 2023
Response from Management on Nov 6, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a great stay.
The hotel was in general run down. From the lobby to the rooms. We expected an economy stay but didn’t expect the hotel to have such a negative feel to it. In fairness the room and sheets were clean. The two glasses in the room were not and one was cracked. The shower had virtually no pressure. The elevator smelled of marijuana. There are signs everywhere suggested if you need something to ask. We asked for conditioner and guess what, they didn’t have it. Not the employees fault but still. Even the little things, such as the key cards, were scratched and beat up. The bed sagged in the middle and made it difficult to sleep. Overall a fairly negative experience.
Stayed 1 night in Nov 2023
Response from Management on Nov 6, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the stay. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Jeremy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Garbage piled in hallway. Weird smell in the room Beds were uncomfortable.
Stayed 3 nights in Oct 2023
Response from Management on Nov 6, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the odor. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Hulana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay. I loved the room. It was spacious and had full sized appliances in the unit. I loved that there was no hold put on the credit card for incidentals. The only complaint was that my room had a slight unpleasant odor it would’ve also been nice if they offered breakfast but for the price, you couldn’t beat it.
Stayed 2 nights in Oct 2023
Response from Managment on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

8/10 Good

Harry P, Saugatuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I make a quick trip into Schaumburg. The hotel is clean, conveniently located and always within budget!
Stayed 1 night in Oct 2023
Response from Managment on Oct 30, 2023
Thank you, Harry, for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

2/10 Terrible

Nooruddin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor
Stayed 7 nights in Oct 2023
Response from Managment on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay.. As a guest you are truly valued. My apologies for the inconvenience this may cause you. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

6/10 Okay

Daniel

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.Sincerely,

2/10 Terrible

La Trace

Traveled with family and small children
Disliked: Amenities
The hotel was nice upon arrival and when we first entered the room, it looked like the pictures but maybe 5 years ago. ALL of the furniture was HEAVILY stained and dirty, the air conditioner was leaking in the main space and i didnt know until i stepped into the corner to open the blinds and soaked my fresh pair of socks lolz. Theres no ice maker in the hotel at all but the ice maker in our room in the freezer was broken, the locks on our doors were broken, i decided to warm up my food in the microwave, cake back to the microwave and there were ROACHES climbing up the wall. I was there with my one year old and had to put the spare blanket across the couch because thats how disgusting it was. There were also ZERO face towels
Stayed 2 nights in Oct 2023
Response from Managment on Oct 19, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. I did not get any reports from this happening. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Dhruvang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Sep 2023
Response from Management on Oct 19, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The desk clerks were very helpful
Stayed 4 nights in Oct 2023
Response from Management on Oct 14, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Management on Oct 14, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

4/10 Poor

Joy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk had one employee checking in all new reservations at check in time as well as answering outside calls, answering in hotel calls and releasing cleaned rooms. Needless to say he was beyond overwhelmed and frustrated, left the front desk multiple times to talk to the manager who sounded like she was just sitting in the back at a desk. Check in took way too long. I went downstairs in the morning to get some coffee. There was one thermos of decaf and a large commercial size coffee pot. I grabbed a cup to get some regular coffee and got about 1/8 a cup of coffee and a bunch of coffee grounds. I was only staying for one night and it was pretty much to sleep and leave so this was not a huge deal for me. If I had booked a longer stay I would have asked for a refund and gone to another hotel.
Stayed 1 night in Oct 2023
Response from Management on Oct 13, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your current visit. We are an extended stay property with a full sizes kitchenet and pet friendly hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We will communicate your notes regarding what you experienced.

10/10 Excellent

Emmanuel

Stayed 1 night in Oct 2023
Response from Managment on Oct 9, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Wendi

Stayed 1 night in Oct 2023
Response from Managment on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Managment on Oct 9, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Managment on Oct 9, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Monique

My stay was great
Stayed 1 night in Sep 2023
Response from Managment on Sep 22, 2023
Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. Feedback from our guest is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Gurpreet

Stayed 1 night in Sep 2023
Response from Managment on Oct 9, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 Okay

Abe

Traveled with family
Liked: Cleanliness, property conditions & facilities
The cons are that you had to take your towels down and exchange them for new ones every time. Staff didn’t change them for you. They had no breakfast even though it was listed for free breakfast. The downstairs restrooms did not work. We also had to pick up our own toilet paper. The room pull out couch mattress was uncomfortable to sleep on one A/C unit for the whole suite. Wish they had one separate in the room and one for the living room area. The staff was very friendly and helpful. Is considered staying again if it was my last resort. The pricing was very reasonable too. Overall, it was an average stay. I would have better service at other places but I would stay again.
Stayed 4 nights in Sep 2023
Response from Management on Sep 14, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. We are an extended stay property with a full sizes kitchenet and pet friendly hotel. Although our cleaning services are different from others, we can always take requests for servicing the room. Kind Regards

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Managment on Sep 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Mario

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room I was given had Ants all over. When I asked to be switched to another, the second room had a Mouse/Rat Trap in it. Experience was just overall horrible.
Stayed 1 night in Sep 2023
Response from Managment on Sep 13, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Mary

Traveled with family
Disliked: Room comfort
Stayed 2 nights in Sep 2023
Response from Managment on Sep 13, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay for the purpose
It was okay other than the condition of the carpet it was decent
Stayed 7 nights in Aug 2023
Response from Management on Sep 7, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out.We hope to see you again soon. Sincerely,

6/10 Okay

Mary

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on Sep 7, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out.We hope to see you again soon. Sincerely,

6/10 Okay

Blake

Stayed 2 nights in Aug 2023
Response from Management on Aug 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Margarita, brooklyn

Business traveler, Traveled with partner
This property was not in its best conditions...the furniture in rooms were worn and broken, no way to adjust the AC, the room smelled like damp water and the rug had an unpleasant scent. The hallways smelled awful.
Stayed 2 nights in Aug 2023
Response from Management on Aug 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with cleaniness. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet.
Stayed 3 nights in Aug 2023
Response from Management on Aug 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.Kind regards,

2/10 Terrible

Diego

Stayed 1 night in Aug 2023
Response from Managment on Sep 22, 2023
Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. Our apologies for falling to exceed your expectations. Feedback from our guest is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay.

8/10 Good

Venkata Avinash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities and service!
Stayed 3 nights in Aug 2023
Response from Management on Aug 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.Kind regards,

8/10 Good

Anthony

Liked: Staff & service
Disliked: Cleanliness
The staff was friendly and helpful, especially Sophie.
Stayed 12 nights in Jul 2023
Response from Managment on Aug 16, 2023
We would like to thank you for the coffee and taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

6/10 Okay

Jessie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I was fine with the first appearance but when I saw a roach in my room I was done I made sure we shook everything out before loading up my truck. Definitely would not stay again for that reason I do not accept any excuse for roaches I have never stayed at any hotel with roaches 😠
Stayed 2 nights in Aug 2023
Response from Managment on Aug 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are also looking to renovate the property in the coming year and your feedback is appreciated.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Aug 2023
Response from Managment on Aug 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.Kind regards,

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stop driving from MN to OH for one night stay. Easy on and off to 290 or 90.
Stayed 1 night in Aug 2023
Response from Managment on Aug 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.Kind regards,