Ratings based on 130 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY, Ny

Sun 1/18/2015 - Wed. 1/21/2015

Posted Jan 24, 2015
Receptionist - Nicole - always very friendly and helpful; Breakfast always well done - Jay always has a smile and kind word to help people off on the right foot! Way to go Nicole & Jay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel and very very supportive staff.

Posted Jan 5, 2015
Excellent. Loved staying here . Nice ppl take care of guest very well.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Convenient to the city.

Posted Jan 3, 2015
Happy hour food was pleasant surprise. Nice suite for good price.
4 out of 5
Recommended
for Everyone
by A verified traveler

PLEASANT STAY

Posted Jan 2, 2015
MY ONLY ISSUES WERE THE FIRST ROOM WAS AT 60 DEGREES AND COULD NOT GET IT ANY WARMER. THE ONLY GIRL ON DUTY AT THE FRONT DESK IN THE WHOLE PLACE AT 9PM ON NEW YEARS EVE WAS VERY PLEASANT AND MOVED ME TO A SUITE JUST DOWN THE HALL. THE NEXT MORNING IN PACKING UP THE CAR, THE CARD KEY NO LONGER WORKED TO GET BACK INTO THE BUILDING AT 11:45AM YET CHECK OUT IS 12PM. THE GIRL AT THE FRONT DESK THAT TIME SAID THEY CUT OFF AT 10AM FOR SOME REASON. OVERALL WOULD DEFINITELY STAY HERE AGAIN.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice room and ammenities

Posted Dec 16, 2014
Pros: clean, accommodating, friendly staff, no loitering smoking cigarettes outside, decent breakfast, ammenities
Really nice experience. Clean room, everything in working order, nice temp control
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2014
VERY COMFORTABLE AND QUIET. MANY CLOSE RESTAURANTS AND SHOPPING.
3 out of 5
Recommended
for Getaway With Friends
by Georgenefrom Nashville

Green hotel?

Posted Oct 30, 2014 on Hotels.com
Stayed 3 days for a skating event (Skate America). Convenient location and nice staff, but we returned to unserviced rooms and were told that the reason the trash wasn't emptied, etc. was because this was a "green hotel". Even a hotel aiming to be environmentally friendly can empty trash and make the bed, for crying out loud! Otherwise, a good stay. Breakfast was better than usual, although the coffee was only marginally better. Free shuttle during the week within a 5-mile radius (this didn't help us on the weekend).
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place

Posted Oct 28, 2014
Pros: It was clean and roomy.
Cons: The hot meat items at breakfast were a bit over cooked and once they spent any time in the warmer, became hard and very over-done.
Location: Located off the main road, it was a quiet place but a very easy drive to the Sears Arena.
Clean, comfortable, nice people. The only thing that was hit or miss was the hot meat items for breakfast, but there were enough other options that this just didn't matter.
3 out of 5
Recommended
for Personal Event
by Bethfrom Joliet, IL

Hawthorne Suites is OK.

Posted Oct 28, 2014 on Hotels.com
I stayed at Hawthorne Suites while attending an all-weekend event at the Sears Center. This is an older hotel and the furnishings in the rooms and common areas are dated. The room had the amenities I was looking for (kitchenette) and I was satisfied with the full size refrigerator, microwave, dishwasher and 2-burner stove top. Minimal guest service is provided at the hotel. As an example, I had to call someone to come to the desk for check-in. My room had not been cleaned by 5PM on after the first night of my stay. This hotel served its purpose - it's nothing fancy.
5 out of 5
Recommended
for Couples
by brucefrom Bettendorf

Great Hotel

Posted Oct 21, 2014 on Hotels.com
Well appointed and clean Hotel. Can't be beat for the money.