Ratings based on 2,674 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

nice hotel good location

Posted Jul 29, 2014
Pros: Location
This hotel is more about the location- for the price I expected more. Room was very small (single king), no fridge or minibar. athroom -old stain on ceiling with some paint chipping. difficult to open curtains due to oversized furniture. Not much light. Overall room was clean and comfortable- except Sunday night (early monday moring) there was an annoying constant buzzing- not sure where it came from- somewhere outside. has a nice pool and gym (gym extra cost). Wifi extra cost in room. Location was great- right down town- walking distance to most things. I would recommend it due to location - but making sure they knew some of the issues.
5 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance to plays great dining.

Posted Jul 28, 2014
Wonderful room and great view of Lake Shore Drive. Right across the street from the park. Music was great and you could listen in the comfort if your room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome customer service!

Posted Jul 28, 2014
Pros: The hotel was clean, and the beds were comfortable. The entry way to the hotel was amazing, and really speaks volumes when you enter into the hotel.
Cons: The cost for parking is ridiculously expensive
Location: across the street from Grant Park, near shopping. A few blocks from Buckingham Fountain, the lakeshore, and Millennium Park.
We were there for a girls weekend and had two rooms. We requested to be close to one another and the staff not only granted our requested they upgraded our rooms so we could be next to each other. The staff was helpful and accommodating. I would recommend this hotel to anyone that is traveling to Chicago.
3 out of 5
by A verified traveler from Nashville, TN

Not Good Enough For The Price

Posted Jul 26, 2014
This is a beautiful hotel, but I would not recommend staying here unless you like steep prices for average rooms. For the price that I paid for my room, I expected something much nicer than what I got. The hotel staff were unfriendly and not very helpful. I needed an early check-in and a late checkout, and they were unwilling to help me with either. I travel a lot and have stayed in many hotels and know that paying the price I did was absolutely not worth it. The only reason I stayed here is because my favorite hotel that I always stay at in Chicago was booked solid.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel with great location

Posted Jul 25, 2014
Pros: Facilities and location
Cons: No curtain in washing room
Location: Everything you need is near by.
Walking distance to many attractions, Grant Park, Art Gallery, etc. Nice hotel to stay for both family and business trip
Comment from Hotel Management
Jul 26, 2014 by Michael, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and great location. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Excellent facilities and service

Posted Jul 22, 2014
Pros: The decor is excellent. We checked in without a hitch at 11 a.m. on a busy weekend and hotel staff did everything they could to ensure we were happy.
Cons: Hotel restaurants are pricey and have limited menus but restaurant and concierge staff gave us some excellent recommendations for nearby restaurants.
Location: The hotel is on Michigan Avenue across from Grant Park and within easy walking distance of Field Museum, planetarium, aquarium and more.
We chose the hotel for its location on Michigan Avenue across from Grant Park and its reasonable price. Despite being an older building, the public and in-room facilities are excellent and the hotel staff couldn't be more hepful. We didn't like having to pay extra for WiFi but it at least worked, which is more than can be said for free WiFi we tried at one nearby hotel. Our room was small and didn't offer a view but that was a fairly minor inconvenience for a one-night stay.
3 out of 5
by A verified traveler

Disappointment

Posted Jul 16, 2014
Cons: Cleanliness. Additinal seating in the bedroom
Location: Downtown Chicago - close to park, museums, shopping and theater
We had to request a chair for the room. It was a double but only had one chair. I didn't feel that the bathroom was clean.
Comment from Hotel Management
Jul 17, 2014 by Michael, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincerest apology for the disappointments you experienced with your housekeeping issue. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate your feedback as it is feedback such as yours that enables us to focus on opportunities for improvements and ant necessary re-training. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from central florida

Wonderful location!

Posted Jul 14, 2014
Pros: Location, cleanliness.
Location: Across the street from A Taste of Chicago, Art Museum, close to the Fields Museum, shops and restaurants.
First trip to Chicago, this hotel is in the perfect spot! Walked to most things, short cab ride to everything else. Really enjoyed our stay!!
Comment from Hotel Management
Jul 17, 2014 by Michael, Hotel Management
Dear Colleen, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and its wonderful location. I was delighted to hear you enjoyed your stay. It is always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Extra Fees

Posted Jul 14, 2014
Pros: It was well located.
Cons: Better communication/ Staff did not know which bus lines were running and which were not.
Location: Close to the waterfront and the The Art Institute.
We were told that fitness facilities were included in the booking price and when we went to check in they told us that would cost an extra $30 per day. Hotel parking was $50 per day and we had not idea what it would cost because we booked with Expedia's special rate. This should be spelled out.
Comment from Hotel Management
Jul 17, 2014 by Michael, Hotel Management
Dear Alison, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincerest apology for the disappointments you experienced with our added athletic club/parking charges. We do our best to ensure all additional fees are clearly available for our guests to see on all the websites that advertise our hotel. We will review the posted information on all the sites we advertise on to ensure they are accurate. We appreciate your feedback as it is feedback such as yours that enables us to focus on opportunities for improvements. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Great Location

Posted Jul 14, 2014
We stayed at the Hilton Chicago 720 N Michigan ave. The hotel is in a great location. A short walk to Grant Park, great dining locations. Hotel Staff extremely friendly, knowledgeable and helpful. The double room with dual baths was perfect for our all girl weekend.
Comment from Hotel Management
Jul 17, 2014 by Michael, Hotel Management
Dear Cassandra, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago, its great location and with the quality of service you received from our staff. I was delighted to hear you enjoyed your two bathrooms room accommodations and that you had a perfect girl weekend stay. It is always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager