Ratings based on 3,738 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Nashua, NH

Posted May 19, 2015
Cons: Hotel is in dire need of renovation
Location: A terrific location - near good restaurants; shopping; museums.
Disappointing. Dire need of renovation! I wouldn't recommend this venue.
5 out of 5
Recommended
for Everyone
by A verified traveler

It's nice stay

Posted May 17, 2015
I stay in Hilton Chicago with family,it's very good hotel for family and they make us very comfortable particularly the lounge we enjoyed it a lot
Comment from Hotel Management
May 18, 2015 by Michael H. , Hotel Management
Dear Aru, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our good hotel. I was pleased to hear you and your family had a comfortable stay and enjoyed our lounge. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Chicago

Posted May 14, 2015
Nice hotel in Chicago, great location. Great staff who were very friendly and polite.
Comment from Hotel Management
May 15, 2015 by Michael H. , Hotel Management
Dear Sue, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our nice hotel, great location and with the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2015
Pros: Location
The hotel is overall good. However the front desk registration didn't look very well trained and didn't provide sufficient service during the check-in. No refrigerator in the room. Room service didn't replace the some towels etc.
Comment from Hotel Management
May 15, 2015 by Michael H. , Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our good hotel. Please accept my sincere apology for any disappointments you experience with housekeeping and the level of service you received from our Front Office staff. Your experience is not the normal high level of service we provide or are known for. Our goal is to always provide the best possible service our guests come to expect and deserve. Please allow me to inform you, we recently completed our 2nd phase of guestroom renovations with more rooms planned for 2016. These renovations brought new amenities such as in-room safes and refrigerators so we truly hope you will visit us again and come enjoy a newly remodeled room. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hermosillo

Posted May 11, 2015
Rooms are too small and need to newer furniture. Bathrooms need new tile, looks very old. Beds are great. Really comfortable.
Comment from Hotel Management
May 12, 2015 by Michael H. , Hotel Management
Dear Jose, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of your comfortable room accommodations. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. Please allow me to inform you, we recently completed a renovations project on more of our guestrooms with more rooms planned for 2016. These renovations brought new amenities such as in-room safes and refrigerators so we truly hope you will visit us again and come enjoy a newly remodeled room. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

well established, well located,

Posted May 11, 2015
Cons: Wi-Fi should be free for God sake. They put computers in the rooms, but you have to pay for an access.
It is a huge busy place, well run, with a few glitches here and then.Not all rooms "created equal" though, some are much better than others. I complained about my room (noisy due to proximity to the service elevator, severe air blow from the air conditioner way too powerful for a small room) and got new one, much better, for the same price.
Comment from Hotel Management
May 12, 2015 by Michael H. , Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and good location. I was pleased to hear you allowed us the opportunity to address your concerns while you were still here and to make it right. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincy OH

Great Location - Friendly Service

Posted May 10, 2015
Pros: Price and location
Cons: Clean the bathrooms better before we arrive.
Location: Loved the accessibility and easy location.
Arrived on a Thursday and departed on a Saturday. Steff was friendly and we enjoyed our visit to the Windy City!
Comment from Hotel Management
May 12, 2015 by Michael H. , Hotel Management
Dear Pablo, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, great location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your stay! It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cedar Rapids Iowa

comfortable ,but over priced

Posted May 5, 2015
Pros: location can walk to many sites
Cons: shuttle to museum campus, Mag mile shopping
Location: good food & night life close by
Hotel is begining to show its age, elevators are wobbly, and the bathroom need exhaust fans internet is not free
Comment from Hotel Management
May 12, 2015 by Michael H. , Hotel Management
Dear Irene, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your stay was comfortable. Please accept my sincere apology for any disappointment you experience during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We work hard to maintain one of the most competitive pricing for a large downtown area hotel on our products and services such as Wi-Fi. Complimentary Wi-Fi can be located in our lobby and restaurants. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario

Nice Stay

Posted May 4, 2015
Pros: The history and the location
Cons: Bathtub was old.
Location: Great location near most things,nice veiw of lake.
Our stay was very nice, self parking was not hard , you don't need your car. Hotel is close to everything,take the bus, ride a bike or cabs were always out front. Staff was helpful when asked about their great city from where to eat or where to skip! This was our first time in Chicago and we would come back here again. Room was small, but you have so many things to do, room was just a place to have a good night sleep. Thanks for making our trip hassle free.
Comment from Hotel Management
May 5, 2015 by Michael H. , Hotel Management
Dear Nancy, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, convenient location and with the quality of service you received from our staff. I was pleased to hear you had a nice stay. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
Looking for an overnight hotel in the downtown area. Big place.
Comment from Hotel Management
May 5, 2015 by Michael H. , Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to learn you enjoyed your stay. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager