Ratings based on 1,051 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel at the airport.

Posted Jul 31, 2014
Pros: Location, location, location!
Cons: Shower drained slowly.
Location: Airport. Great dinning minutes away.
Stayed at this hotel the night before a return flight home. The location is right in the middle of all terminals making for a quick walk under the street for flight check in. Rental car return drops you right across the street making it easy to drop the car off the night before. Hotel has everything you need on site from dinning to gift shops. Underground tunnel connects the hotel with terminal so there is no need to go outside if the weather is bad. Would stay here again when flying out of O'Hare.
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Excellent staff and service

Posted Jul 30, 2014
3 out of 5
by A verified traveler from Columbus, Ohio

Needs major updates...showing its age.

Posted Jul 29, 2014
Nothing special a quick in and out of ORD. I will not stay at this hotel on my next visit.
2 out of 5
by A verified traveler from St. Louis, Missouri

Parking was very expensive. Good for flying there.

Posted Jul 28, 2014
Pros: Nice if you fly there, easy access.
Cons: The bathroom was not very clean. A balcony that you could walk out onto would be nice.
Location: I only went there to watch a game at Wrigley Field.
The pool was under construction. When I booked the room, I was assured the pool would be accessible. The most important concern I have when staying at a hotel or motel is a pool. I would not have made non-refundable reservations, had I known about the pool.
3 out of 5
Recommended
for Everyone
by A verified traveler

good price for proximity to the airport

Posted Jul 28, 2014
It was clean and convenient. Staff was nice and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Shanghai

Close to each terminal with few mintues walk.

Posted Jul 28, 2014
Location: Take one stop of blue line at Rosemont station then the free shuttle bus to fashion outlet mall.
Everything is excellent except there are few guest was making noise in the corridor.
3 out of 5
by A verified traveler

Barely satisfied

Posted Jul 28, 2014
Hotel advertised fitness centre, but had additional charges to use it. Front desk staff wasn't forthcoming with hospitality. Disappointing for a 4 star establishment. Would just do for a stopover.
Comment from Hotel Management
Jul 30, 2014 by Anna, Hotel Management
We appreciate the feedback you provided about our hotel on Expedia. We strive to maintain high standards in our product and service and we apologize if this was not reflected to you. We are sharing your comments with our management team. We do have a full service Fitness Center and there is a charge for guests to use it unless you are a Hilton HHonors Diamond, Gold or Silver member. We also offer outside yearly and monthly memberships and day use rates. We hope that you will consider visiting us again as we would welcome the opportunity to serve you in the manner more reflective of the Hilton reputation. Sincerely, Anna Falco Executive Office
3 out of 5
by A verified traveler

Hotel inside the airport, very convenient but old

Posted Jul 27, 2014
The hotel is ideally located inside the airport, but it start getting old. The rooms are clean, bed comfortable and the staff competent, however, I would never pay full price for a room here : the AC is an old one, it is noisy and difficult to set it properly. The furnitures and decoration, even if they are in a good shape, are from another decade. Also, Wi-fi isn't included in the room rate, which start to be rare nowaday. If you are in hurry and you find a deal on Expedia, the hotel is good. Otherwise, better finding something further.
1 out of 5
by A verified traveler from Houston

Unhappy with my choice of hotels

Posted Jul 24, 2014
Pros: nothing
Cons: overpriced
Location: NOTHING. DO NOT STAY HERE UNLESS YOU NEED TO STAY "AT THE AIRPORT"
Never will stay here again, over priced, installations are dated, pool is always "under repair". carpet stained and smells. view is horrible, parking is 60dlls daily, wiffi is 30dlls daily... Over all : Do not stay here unless you need to stay by the airport
Comment from Hotel Management
Jul 30, 2014 by Anna, Hotel Management
Dear Grace: We are very sorry to read the comments you posted about our hotel on Expedia.com. We sincerely apologize for your disappointment and poor impression received. We value your opinion and assure you that your comments are being shared with our management team so that corrective action can be taken for improvement where feasible. We do hope that you will allow us another opportunity to welcome you back and serve you better in the future as we do strive to offer more to our guests than just convenience to the airport. Sincerely, Anna Falco Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Great Location for a first visit to Chicago

Posted Jul 22, 2014
Pros: Location and very clean
Cons: Really, nothing
Location: You are so near Michigan Avenue, you can walk to a lot and you are near tour trolleys so there is not much you can't do from that location.
I have never been in Chicago and knew that Magnificent MIle was a central location so when I booked with Expedia - I asked for this area. The location made my trip, it was a short walk to Michigan Avenue and from there , I could find everywhere. I even had a view of Lake Michigan from window - albeit through two skyscrapers. Staff was great, room was comforatable. I would have never found this hotel without Expedia's help. This was a great trip due to where I stayed.