Ratings based on 667 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Wonderful staff and great hotel!

Posted Jun 18, 2015
The staff was very professional and provided helpful information. Room was great. Breakfast buffet was wonderful. Would most definitely stay here again when visiting the Chicago area!
Comment from Hotel Management
Jun 19, 2015 by Adam Miller, Hotel Management
Ohio, I love reading reviews like yours and truly do appreciate the comments regarding the staff and the breakfast! I truly love our breakfast and am glad you enjoyed it as well. We look forward to you staying with us again in the future. Have a wonderful week! Sincerely, Adam Miller
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
We like this hotel. Great location but staff was slightly rude when checking out.
Comment from Hotel Management
May 20, 2015 by Adam Miller, Hotel Management
Thank you for the feedback and I will share your feedback with the staff to ensure we do a better job at checkout. Have a wonderful rest of the week! Sincerely, Adam Miller
2 out of 5
Recommended
for Getaway With Friends
by Veselka from niles

not that pleased

Posted May 1, 2015 on Hotels
Room wasn't clean, bathroom had many dirty stains
Comment from Hotel Management
Jul 18, 2015 by Adam Miller, Hotel Management
I am sorry to hear that you were not pleased and can assure you I will have a conversation with my housekeeping team. Thank you for the feedback and have a wonderful rest of the week! Sincerely, Adam Miller
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Posted Apr 30, 2015
Pros: I liked the elegant & practical Lobby. The beds were very comfortable.
Cons: I think that the desk clerk could have been more explicit about what and where there were places to eat or shop.
It was a comfortable and welcoming experience~just not perfect!
Comment from Hotel Management
May 1, 2015 by Adam Miller, Hotel Management
Thank you very much for your online review I truly do appreciate it and will share your feedback with the rest of the staff. We look forward to seeing you again in the near future. Sincerely, Adam Miller
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel

Posted Apr 28, 2015
Food at the bar was excellent. Breakfast a bit pricey but delicious. Wonderful staff and very comfortable room.
Comment from Hotel Management
Apr 29, 2015 by Adam Miller, Hotel Management
Thank you so much for the kind words I truly do appreciate it and will share your feedback with the staff. I am glad you found the hotel and service to your liking it is something we pride ourselves on. We look forward to seeing you again in the near future. Sincerely, Adam Miller
4 out of 5
Recommended
for Families
by Micaela from Elgin Il

Great!!!!

Posted Apr 7, 2015 on Hotels
I really enjoyed staying here but most of all housekeeping was excellent. They would ask if I needed anything in the room and overall if the hotel met my needs.
Comment from Hotel Management
Jun 13, 2015 by Adam Miller, Hotel Management
I am glad you enjoyed the hotel and will share your feedback with the staff. We train all our staff to be attentive to our customers and I am glad the housekeeping staff made that great impression on you. Thank you once again and hope you have a wonderful rest of the week! Sincerely, Adam Miller
4 out of 5
Recommended
for Families
by A verified traveler

Visiting family!

Posted Apr 7, 2015
Pros: Nice pool/hot tub area.
Cons: Continental Breakfast would be preferred.
Location: Woodfield Mall, AMC 30 a lot of good restaurants.
The hotel was very nice. The staff were friendly.
Comment from Hotel Management
Apr 9, 2015 by Adam Miller, Hotel Management
Thank you for the nice comments I truly do appreciate it and will share your feedback with the staff. We look forward to seeing you in the near future! Sincerely, Adam Miller
4 out of 5
Recommended
for Families
by craig from Belvidere IL

Very Disapointed

Posted Mar 15, 2015 on Hotels
Me and my wife stayed at this hotel back in jan. 2015 had a great time. just resently stayed in mar. 2015 with wife and grandkids and did not have a good stay. the staff was very unpleasent, the pool area was unclean, food all over the floor, shower running all time, jacousi did not work. when i asked the front desk about these problems I was told that they where very busy and would check it out. Went back down to the pool area later saturday evening still no change, back again to the pool Sunday morning still no change, food still all over floor, shower still on, jacousi still not working. Very disapointed
Comment from Hotel Management
May 23, 2015 by Adam Miller, Hotel Management
craig, I am sorry to hear that this time was as favorable as the time before. I am not sure what happened but can assure you I will look into it. As you already know that is not normal for the hotel. Thank you so much for the feedback I truly do appreciate it! Have a wonderful rest of the week! Sincerely, Adam Miller
4 out of 5
Recommended
for Families
by Antonio from Toronto, Ontario Canada

Family trip to Chicago to atend Funeral Service.

Posted Mar 7, 2015 on Hotels
•Hotel location is excellent and hotel amenities is good.
Comment from Hotel Management
May 16, 2015 by Adam Miller, Hotel Management
Thank you so much for the kind words I truly do appreciate it and will share your feedback with the staff. We look forward to having you stay with us again in the near future! Sincerely, Adam Miller
5 out of 5
Recommended
for Personal Event
by A verified traveler

Everyone loves this hotel

Posted Mar 3, 2015 on Hotels
I hadn't realized I was going to be staying at the HGI at the same time as 3 wedding parties and several girls floor hockey teams! It was pretty busy and crowded and there was a lot of early-morning activity on my floor that woke me up earlier than I would have liked. But as always, the staff were great, the room was comfy and clean. Only room complaint is that the water pressure/temperature in the shower was inconsistent.
Comment from Hotel Management
May 16, 2015 by Adam Miller, Hotel Management
Thank you so much for the kind words I truly do appreciate it and will share your feedback with the staff. We look forward to having you stay with us again in the near future! Sincerely, Adam Miller