Ratings based on 352 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Wisconsin

Saturday night stay.

Posted Jun 16, 2015
Stayed overnight while visiting relatives in the area. This hotel is easy to get to and the facilities are excellent. Everything was sparkling clean. The small restaurant was great for both dinner and breakfast. I will return to this hotel.
4 out of 5
Recommended
for Business Travelers
by GARY from Rochester NY

good overnight

Posted Mar 15, 2015 on Hotels
nice clean room with goof desk to work at
Comment from Hotel Management
Jun 13, 2015 by General Manager, Hotel Management
Gary, Thank you for taking the time to write a nice review regarding your recent stay with us. We realize that a clean room and useful work space are important to many of our travelers so thank you for noticing. If you're ever in town again I hope that you will keep us in mind and visit! Jeff P.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2015
We had to spend the night due to a move and would recommend this hotel to everyone. Friendly staff, great rooms and complimentary coffee/breakfast in the morning.
Comment from Hotel Management
Apr 7, 2015 by Jeff P., Hotel Management
A new move can definitely be stressful so I'm glad to hear that we were able to provide you with some comfort during your experience. Thank you for taking the time to write a review on us and we hope to see you back in the future!
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2015
I did not feel welcome . I don't feel my concerns where taken seriously. The breakfast was not worth 12.99 per person.
Comment from Hotel Management
Mar 30, 2015 by General Manager, Hotel Management
Thank you for taking the time to share some of your feedback regarding your recent stay with us. We truly value our guest's opinions as it allows us to grow and create a better experience for our guest's. I deeply apologize that we did not live up to your expectations during your stay with us and I promise you that your concerns are of the utmost importance. Unfortunately through this post I am unable to narrow down what might have happened so I am unsure of any training that I may need to address with the hotel staff to ensure that this does not happen again. Once again, I deeply apologize for everything you may have experienced throughout your stay and would like the chance to try and make it up to you. Jeff P., Assistant General Manager
3 out of 5
by A verified traveler from Seattle, WA

Busy highway makes rooms noisy

Posted Jan 31, 2015
Be aware there is busy highway behind the hotel that produces too much noise. I was at 4th floor and still hear the noise. I recommend putting the AC fan high as a workaround.
Comment from Hotel Management
Apr 7, 2015 by General Manager, Hotel Management
Dear Traveler, I want to personally apologize for the discomfort caused by highway noise. A good night's sleep is critical to a great stay, and though beyond our control, I am truly sorry for your frustration. It is a fact that some guests do occasionally experience enough noise from the tollway that it impacts their stay. Please know that our team is prepared to do anything within their ability to ensure this is a non-issue. We welcome and encourage request for non-highway side accommodations. We are able to consistently satisfy these request for the many regular, loyal guests that stay with us each week. Should you see fit to visit again I'm confident we can exceed your expectations, and most importantly we will deliver a great night's rest. - Jeff P., Assistant General Manager
2 out of 5
by A verified traveler from Denver, CO

Nice but not comfortable

Posted Jan 20, 2015
This is a value priced biz hotel that has a nice location for doing biz in and around Lake Forest. It has a comfortable lobby, easy access location and easy parking with nice staff. However, the rooms are small and the beds are hard. The bathrooms are small and basic as well. I had just stayed at a Marriott Courtyard in another city and this hotel room was not as comfortable or as large as that hotel. I was here with my family and we were comfortable but not impressed. We'll stay at the Marriott next door next time we come to visit family.
Comment from Hotel Management
Jan 22, 2015 by Jason, Hotel Management
Thank you for taking the time to share your feedback. We will certainly look for any opportunity to improve upon what we do. We're happy to hear that it does sound as if you enjoyed many aspects of the hotel including a comfortable lobby, great location, and most importantly friendly and helpful service. I do want to apologize that the room size did not meet your expectations. At 335 sq. feet our rooms are above industry average for a typical guestroom but it sounds like you've enjoyed some very spacious accommodations at other locations such as the all-suite Residence Inn next door. I can certainly understand the need for some extra space when traveling with a large family. We do appreciate your business and we wish you safe travels on your next adventure.
4 out of 5
Recommended
for Business Travelers
by Neil from Roswell

Great place to stay and work

Posted Jan 19, 2015 on Hotels
I was there for two weeks and it really felt that the staff would do everything they could to make my stay as comfortable as possible. Very pleasant stay. The only request is that the Internet bandwidth be increased. It was a little slow at times which made working from the room a little difficult.
Comment from Hotel Management
Feb 9, 2015 by Jason, Hotel Management
Neil, Thank you for the outstanding review and for taking the time to share your comments. It sounds like you had a great overall experience and it's particularly gratifying to hear that you received such genuine care and hospitality over a two week stay. Regarding Internet bandwidth...without a doubt this is an important amenity and we are committed to ensuring it is a valuable one. We provide the brand standard complimentary access and an upgraded option for a small fee. However, based on your feedback we will inspect our system, including all WAPs, to ensure we are at full capacity. Please accept my apologies that we did not meet your expectations. We do hope you'll plan to stay with us again the next time you're in the area.
5 out of 5
Recommended
for Families
by Donna from Savannah, GA

Great Stay

Posted Jan 13, 2015 on Hotels
We stayed here for our son's graduation from Navy Bootcamp. It was located about 15 minutes from the RTC. Traffic can get a bit heavy though. I felt like this hotel was located near shopping and dining but we just didn't know about it. There was little or no information about what was around to drive to. We found this out right as we were leaving. Staff was very helpful in making sure we had adjoining rooms for our other party. Breakfast was pricey and ok. Very nice hotel and we liked it had a small frig and a kuerig in the room. We had a handicapped room which allowed for lots of extra room. Our adjoining room seemed small though. The hotel was kind enough to allow us to decorate the room door for our son. The staff did a great job of making sure the parking lot was snow plowed for easy in and out. Will stay here again if we have to come up again. We just hope it's not during a snowstorm!
Comment from Hotel Management
Jan 22, 2015 by Jason, Hotel Management
Thank you so much for sharing your comments and for your overall very kind words. It's always our honor and our pleasure to host the visiting families of those who will soon serve our country and we appreciate being part of your special weekend. We're very happy to hear our staff made you feel so welcome and did anything possible to foster the celebration. We'll certainly refocus our efforts to provide detailed local information as this is an important service we are happy to provide. We'll look forward to seeing you again...maybe on a beautiful summer weekend the next time!
4 out of 5
Recommended
for Couples
by A verified traveler

nice

Posted Jan 12, 2015 on Hotels
Had an awesome time the fridge in the room wasn't working this wasnt a big concern to us but onnour second night after talking with the young lady at the front desk the mattress adjustment knob wouldn't work either which made for a sore back and not very good sleep other than that it was a great stay
Comment from Hotel Management
Jan 22, 2015 by Jason, Hotel Management
Thank you for that great review and for taking the time to share your experience. We're so glad to hear your overall stay was "awesome". By now either our housekeeping or our engineering team will already have detected and corrected any potential issues with fridge and/or mattress as part of our preventative maintenance program and I will be sure to follow up, thank you for letting us know about it. We really appreciate your business and we hope you'll plan to stay with us again in the future.
4 out of 5
Recommended
for Business Travelers
by John from Louisville

Got lucky

Posted Jan 1, 2015 on Hotels
Convenient, as good as you'll need traveling on business. First trip to the area that the hotel wasn't fully occupied, thank the holidays for that.
Comment from Hotel Management
Jun 13, 2015 by General Manager, Hotel Management
John, Thank you for taking the time to share your experiences so others can read about our hotel. Business travelers are very important to us and we try to make your stay as comfortable and pleasant as possible. Due to our convenient location we do tend to be pretty full most weeks but we certainly try to accommodate each individual guest's needs to help you feel more welcome and have the feeling of a home away from home. We understand that traveling each week and being away from your family could certainly be taxing so we would like to take the stress of traveling off your shoulders. Thanks again and we hope to see you again soon! Jeff P.