Ratings based on 753 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travelerfrom Cincinnati Oh

Exceptional staff - extremely friendly/helpful

Posted May 12, 2015
Pros: #1 - staff; #2 clean and comfortable rooms, #3 - Breakfast buffet
Cons: Can't think of anything at this time.
Location: Great location if not interested in staying in the downtown Chicago area and spending a lot of money. Close to interstate and restaurants.
We checked in on Friday evening and checked out Monday morning. We were in town for the White Sox games and were concerned about weather for one of the games. Your staff (Megan and another lady) was on it - giving us ph numbers to the stadium to check into exchanging tickets, etc. Gave great info about the stadium and travel time. Remembered us after the game and asked how it was ;-) Excellent service at breakfast buffet (Sunday) and food was very good. Also very helpful in suggesting great places to eat in town and by Cubs stadium in Wrigleyville. We had one of the best experiences we have had staying at Hilton Hotell. We feel we expereinced the "total Chicago' experience due to the assistance of your staff. The rooms were also very clean, beds comfortable and pool area very nice!
Comment from Hotel Management
May 19, 2015 by Taylor Moore, Hotel Management
Thank you very much for choosing the HGI Schaumburg and for your kind words about our team. Everyone here works hard to ensure our guests enjoy their stay and I will be sure to share you nice feedback with them. We hope to see you again soon! Thank you again, Taylor Moore
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Portage Indiana

Clean & tidy

Posted Mar 14, 2015
The hotel was nice and clean, room was clean too. Staff was pleasant and friendly. Pool was only four feet but hot tub made up for the lack there of. Didn't have breakfast as it wasn't complimentary, and the parking lot was packed. Overall I give it a 3.7 out of 5.0 only because bed was hard and breakfast wasn't complimentary and parking lot was packed.
Comment from Hotel Management
Mar 17, 2015 by Felicia , Hotel Management
Thank you for taking time to fill out a survey. We are glad you found the staff helpful and friendly. We'd like to apologize that you had an issue with your bed, and can assure you that this is not the norm at our hotel. We hope you choose to stay with us next time you are in town. Thank you!
5 out of 5
Recommended
for Couples
by A verified traveler

Clean and Comfy!

Posted Feb 25, 2015 on Hotels.com
This hotel was close to restaurants and Ikea (our entire reason for going to Schaumburg in the first place). It was very clean, nicely decorated, and comfortable. Every staff member we encountered was pleasant and helpful. We would recommend this hotel and definitely would stay here again.
Comment from Hotel Management
Feb 28, 2015 by Nicole, Hotel Management
Thank you for the great review! We strive to be the cleanest and friendliest hotel in Schaumburg, and by your review it looks like we are doing just that! We hope to see you next time you are in town!
5 out of 5
Recommended
for Families
by Alicia

Posted Feb 24, 2015 on Hotels.com
Comment from Hotel Management
Feb 28, 2015 by Nicole, Hotel Management
Thank you for the great review!!
5 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 24, 2015 on Hotels.com
Comment from Hotel Management
Feb 28, 2015 by Nicole, Hotel Management
Thank you for the great review!! We hope you choose to stay with us next time you are in town.
5 out of 5
Recommended
for Families
by michael e.from Addison

great time

Posted Feb 24, 2015 on Hotels.com
My family and I had a great time! We definitely recommend this place to everyone.
Comment from Hotel Management
Feb 28, 2015 by Nicole, Hotel Management
Thank you for the great review!!! We hope to see you and your family next time you guys are in town. We appreciate your loyalty to us.
4 out of 5
Recommended
for Couples
by A verified traveler

nice room

Posted Feb 24, 2015 on Hotels.com
Wish there was a dvd player
Comment from Hotel Management
Feb 28, 2015 by Nicole, Hotel Management
Thank you for the great review! We will take into consideration your comments about having a DVD player in the room, and hope you choose to stay with us next time you are in town!
5 out of 5
Recommended
for Couples
by Corey

Posted Feb 24, 2015 on Hotels.com
Comment from Hotel Management
Feb 28, 2015 by Nicole, Hotel Management
Thank you for the great review!
5 out of 5
Recommended
for Couples
by A verified traveler

awesome

Posted Feb 24, 2015 on Hotels.com
wonderful stay
Comment from Hotel Management
Feb 28, 2015 by Nicole, Hotel Management
Thank you for the great review! See you next time you are in town!
4 out of 5
Recommended
for Families
by A verified travelerfrom Richland, MI

Great place to stay in Schaumburg

Posted Feb 23, 2015
Pros: Cleanliness, convenience to area attractions, ample parking, friendly staff
Cons: Rooms can be noisy, breakfast is just average
Location: Very close to Woodfield Mall and many restaurants, not far from highway
We visit Schaumburg regularly and have stayed here multiple times. The rooms are clean and comfortable. There is some noise from other rooms, which it appears they are aware of because they put earplugs on the nightstand. They recently changed the mattresses and you can now adjust the firmness. They are quite comfortable. The pool area is small and often crowed, but very clean. We have never eaten dinner in the restaurant, choosing to take advantage of all the other choices Schaumburg has to offer. We did try breakfast once and were not very impressed. You can get much better food at Wildberry Café for a similar price. Overall, I would definitely recommend staying here.
Comment from Hotel Management
Mar 6, 2015 by Nicole, Hotel Management
Thank you for taking the time to fill out a survey. We appreciate you saying our rooms are clean and comfortable. We will take in to consideration your comments about the breakfast, and will share them with our staff to continually improve our guest experience. We hope you choose to stay with us next time you are in town.