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Reviews of Hilton Orrington / Evanston

4 out of 5
Hilton Orrington / Evanston
1710 Orrington Ave, Evanston, IL

Reviews

7.6

Good

Rating 10 - Excellent. 372 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 115 out of 1001 reviews" "
Rating 2 - Terrible. 61 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service
bathroom was quite small and uncomfortable to navigate.
Stayed 1 night in Mar 2024
Response from Billy Burrage on Mar 30, 2024
Thank you for your feedback and visiting us here at our location. We apologize for the inconvenience caused. We're currently undergoing a renovation and our rooms will be design differently to accommodate our guest needs. We look forward to your next stay.

8/10 Good

Kathleen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet service was wonderful. Entire staff was incredibly friendly and helpful. Will definitely recommend to others who may stay in the area.
Stayed 2 nights in Mar 2024
Response from Billy Burrage on Mar 30, 2024
Thank you for your rating and feedback. We appreciate your business and look forward to your next visit. I'll be sure to share your review with our staff.

4/10 Poor

Jennifer M.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Awful
Stayed 1 night in Mar 2024
Response from Billy Burrage on Mar 12, 2024
Hello, JenniferWe truly appreciate your feedback and would like to speak more regarding your stay and get a better understanding of what took place. Feel free to contact the hotel and speak with a manager or supervisor. We thank you for your business.

6/10 Okay

William

Stayed 2 nights in Mar 2024
Response from Billy Burrage on Mar 12, 2024
Hello, WilliamWe appreciate your business and thank you for joining us here at Hilton Orrington. Your feedback will be shared with our staff. We look forward to hosting you again.

10/10 Excellent

Heidi K.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, especially a lady named Sophia who was working at the desk Saturday night on March 2. She was so nice and funny....a definite winner!
Stayed 1 night in Mar 2024
Response from Billy Burrage on Mar 5, 2024
Hello, Thank you for joining us here at Hilton Orrington. It was our pleasure to host you for your stay. We're grateful for your review and will be sure to inform Sophia of your kind words. We look forward to hosting you again soon. We're glad you enjoyed your stay.

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location!
Stayed 1 night in Feb 2024
Response from Billy Burrage on Feb 26, 2024
Hello,Thank you for joining us here at our hotel. We truly appreciate your rating and we're glad that you had a great stay. We look forward to your next visit. Have a great day!

10/10 Excellent

Pamela

Stayed 2 nights in Feb 2024
Response from Billy Burrage on Mar 30, 2024
Thank you for your rating that'll be shared with our staff. We're grateful for your feedback and look forward to seeing you again soon.

6/10 Okay

christine

Liked: Cleanliness, staff & service
We've previously stayed here and the experiences were much better. This time was ok but the hallway on our floor reeked like weed (at 4pm). The room was also chilly. We attributed it to the fact that it was wiinter. he next morning, when we opened the blinds, it was discovered that two windows had been left open.
Stayed 1 night in Feb 2024
Response from Billy Burrage on Feb 21, 2024
Hello, Thank you for joining us here at Hilton Orrington. We appreciate your feedback, and your review will be shared with our staff. We apologize for any inconvenience this may have caused. We look forward to your return.

10/10 Excellent

Tanika

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the beginning to the end the service was truly exceptional! Thank you to Ramdani, Victoria, Mary, and a very sweet woman that I’m so sorry that the name slipped my mind but her ENERGY was a true VIBE! Thank you for the great hospitality, and professionalism this weekend. My family had a great time!
Stayed 2 nights in Jan 2024
Response from PL on Jan 30, 2024
Hi Tanika,Thank you for choosing to stay with us and providing feedback about your stay with us. We are glad you enjoyed your stay and appreciate you recognizing our team members. We look forward to you staying with us again in the future!

10/10 Excellent

Robin Cobb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Billy Burrage on Feb 8, 2024
Thank you for the feedback on your most recent visit here with us. Our staff will be informed, and we are grateful for your business.

6/10 Okay

Nicole

Business traveler, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is rundown for the area — and could use a makeover. I pre-paid for breakfast in the morning, and it was confusing to redeem. They ended up charging my card incorrectly, and I had to call for a refund. Front desk staff wasn’t consistent — not the most welcoming.
Stayed 1 night in Jan 2024
Response from PL on Jan 30, 2024
Hi Nicole,Thank you for providing feedback about your stay. We apologize for the service and have begun renovations. We hope you will consider staying with us again in the future.

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from PL on Jan 11, 2024
Hi Joel,Thank you for providing feedback about your stay with us. We are happy you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Paul R

Stayed 1 night in Jan 2024
Response from PL on Jan 27, 2024
Hi Paul,Thank you for taking the time to provide us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again in the near future!

10/10 Excellent

Shannon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small signs of wear in carpet, furniture are easily made up by the most excellent, courteous, attentive staff.
Stayed 1 night in Jan 2024
Response from PL on Jan 11, 2024
Hi Shannon,Thank you for providing feedback about your stay with us. We apologize about the condition of the guestroom. We are happy you found our team members service to your liking and hope to see you again in the future!

6/10 Okay

Endia

Traveled with group
Liked: Cleanliness, staff & service
The staff was friendly and the location was convenient. The room could have been quieter. I could hear people exiting the front of the hotel and construction going on.
Stayed 3 nights in Oct 2023
Response from PL on Jan 11, 2024
Hi Endia,Thank you for providing feedback about your stay with us. We apologize for the noise you experienced. We are happy you found the location convenient and hope to see you again in the future!

10/10 Excellent

Tamell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Billy Burrage on Jan 6, 2024
Thank you for choosing us as a place to visit during your traveling season. Were glad you had a great time and look forward to your return. We appreciate your feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
The breakfast was great. Room was clean. However, the pool area had so much condensation that the ceilings were dripping water and saw the start of mold in a few corners. Will be a big issue very soon. I did alert the staff.
Stayed 2 nights in Nov 2023
Response from Billy Burrage on Jan 6, 2024
Thank you for your feedback and were glad you join us here at Hilton Orrington. Your feedback will be share with our staff. We look forward to hosting you again.

8/10 Good

Glenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part my stay was fine. It would have been nice if the hours of breakfast were beyond 9 a.m. Offering a breakfast that's only available between 8 and 9 a.m. in a hotel is a little short sighted. Please give some consideration to whatever the chemical/fragrance is that is sprayed in the rooms. Maybe do a little more research into fragrances that are less obtrusive and don't create strong allergic reactions in people when the enter the room.
Stayed 4 nights in Dec 2023
Response from PL on Dec 31, 2023
Hi Glenna,Thank you for providing feedback regarding your stay. We appreciate you taking the time to let us know how we can improve; we will be sure to take this into consideration. We hope you would stay with us in the future!

6/10 Okay

Diane

Stayed 4 nights in Dec 2023
Response from PL on Dec 23, 2023
Hi Diane,Thank you for taking the time to provide us feedback regarding your stay. We apologize for any inconveniences you experienced and hope you will consider staying with us in the future.

10/10 Excellent

SHARATH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Billy Burrage on Feb 8, 2024
Thank you for joining us here at Hilton Orrington in Evanston, IL. We are so grateful for your feedback which will be shared with our staff. We are excited for your next visit. Thank you once more for joining us.

10/10 Excellent

Geraldo

Stayed 1 night in Dec 2023
Response from PL on Dec 23, 2023
Hi Geraldo,Thank you for taking the time to provide us feedback regarding your stay. We are glad you enjoyed your stay and look forward to seeing you again in the future!

6/10 Okay

Daniel V

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff were friendly but the carpet in the room was very dirty and stained. There used to be complimentary coffee in the morning but not this time. The restaurant staff could not explain how the hotel’s breakfast voucher worked. It was billed as free breakfast but almost all items on the menu were more expensive than the 15 dollar voucher.
Stayed 2 nights in Dec 2023
Response from PL on Dec 23, 2023
Hi Daniel,Thank you for taking the time to provide us feedback about your stay with us. We apologize about the condition and cleanliness of the guest room. We hope you would consider staying with us in the future, we would like to ensure you have a better stay!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Complaints
Hilton Orrington of Evanston was easy to find; it rained nearly the entire time and I was unable to explore surrounding areas. I never saw wood window shutters and that was really cool. The room was comfortable, staff were courteous, willing to assist with a special shout out to the night desk staff (Ms Sophie, hoping that is her name). Staying during the holiday was really special as the hotel went all out with decorating and it was not overdone. My stay was short and I opted not to be eco friendly so I did not ask for fresh linen but the staff were on the hall daily even on Sunday and that was important. I rated the hotel with 4 stars as I had very little interactions with the services in the evaluation but had no complaints.
Stayed 4 nights in Nov 2023
Response from PL on Dec 23, 2023
Good evening,Thank you for taking the time to provide us feedback about your stay with us. We hope next time the weather is better next time. We appreciate you choosing to stay with us and look forward to seeing you again in the future!

10/10 Excellent

Sherry

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just watching staff blow leaves from the curb as well as the walkways was a good indicator of the level of pride at the property!
Stayed 1 night in Nov 2023
Response from PL on Dec 23, 2023
Hi Sherry, Thank you for providing feedback about your stay. We are glad you enjoyed your stay with us and look forward to seeing you again in the future!

10/10 Excellent

Golda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly staff, convenient location.
Stayed 2 nights in Nov 2023
Response from RRM on Dec 5, 2023
Thank you for the positive feedback! We hope to welcome you back to the Hilton Orrington! - Ronald Myers

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from RRM on Dec 5, 2023
Thank you for the positive feedback! We hope you welcome you back to Hilton Orrington. - Ronald

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Billy at the front desk and Brandon the bartender
Stayed 4 nights in Nov 2023
Response from PL on Nov 30, 2023
Hi Jan,Thank you for taking the time to leave a review about your stay with us. We are glad to know that you enjoyed your stay with us and look forward to you staying with us in the near future!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Solid hotel in excellent location.
Stayed 1 night in Nov 2023
Response from PL on Nov 30, 2023
Hi Matthew, Thank you for taking time to provide feedback about your stay. We appreciate you staying with us and look forward to staying with us again in the future!

8/10 Good

Mary

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was clean but bathroom was poorly designed. Sink small and in corner. No counter space.
Stayed 1 night in Nov 2023
Response from PL on Nov 27, 2023
Hi Mary,Thank you for taking the time to provide us feedback regarding your stay with us. We apologize you were not satisfied with the condition of your guest bathroom. We appreciate you staying with us and hope you would consider staying with us in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from PL on Nov 21, 2023
Hi there, we are glad you enjoyed your stay with us and appreciate you taking the time to provide us feedback about your stay. We look forward to you staying with us in the future!

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 3 nights in Nov 2023
Response from PL on Nov 16, 2023
Hi Patrick,Thank you for taking the time to provide us feedback about your stay. We are glad to hear your stay was to your liking and look forward to you staying with us in the future!

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from PL on Nov 16, 2023
Hi Sandra,Thank you for taking a moment to share your experience. I am pleased to hear you found your stay to your liking. We hope you would consider staying with us in the future!

4/10 Poor

Mark Addison, Costa Mesa

Liked: Cleanliness, amenities, property conditions & facilities
It seems as if you book through Orbitz you’re given a subpar room. I was next to garbage pickup, I almost had to beg for room service. The valets , with the exception of 1, were unwelcoming. The night front desk guy’s were so busy gossiping I couldn’t barely get their attention. Overall it’s a nice hotel just know that if you book as a package the service won’t be the same.
Stayed 3 nights in Nov 2023
Response from mm on Nov 12, 2023
We do apologize for the bad experience that you had here during your stay. We do appreciate the feedback and hope we can welcome you back soon with a more enjoyable experience.

10/10 Excellent

Katherine

Stayed 2 nights in Nov 2023
Response from PL on Nov 30, 2023
Hi Katherine,Thank you for taking the time to leave a review about your stay with us. We are glad you enjoyed your stay and look forward to you staying with us in the future!

8/10 Good

Cynthia

Traveled with family
Liked: Staff & service
Overall great stay and the staff is very responsive. Would rate higher except that we ran out of toilet paper and even when the cleaned the room they did not replace. Also gym area ran out of water and towels on the first day, and still had not been replaced by the second day.
Stayed 2 nights in Nov 2023
Response from Billy Burrage on Nov 7, 2023
Thanks for joining us. We appreciate your time. Your feedback is greatly appreciated and we're glad you enjoyed your stay. Our apologies for any inconvenience caused by our staff or service, and we look forward to welcoming you back.

6/10 Okay

Arnold

Disliked: Staff & service, property conditions & facilities
Never again. Dirty room and poor desk customer service. Was not interested in answering my question. To him I was an anoyoance.
Stayed 2 nights in Nov 2023
Response from Billy Burrage on Nov 6, 2023
Thank you for giving us your feedback and rating your stay. My apologies for the poor quality of service you received and the poor quality of your stay. It is my pleasure to apologize and hope that we will be able to see you again soon.

2/10 Terrible

Penelope

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Had to ask for wifi and then disappeared next day. Rooms small, bathroom minuscule. Had to ask for housekeeping. I expect daily housekeeping as a given in a hotel this price and free and consistent wifi. Also, booked three rooms under this reservation and had to swipe my card three times. Needless to say, card declined on 3rd try, had to call to reinstate, took half an hour of my vacation time. Check in a disaster
Stayed 3 nights in Oct 2023
Response from PL on Oct 30, 2023
Hi Penelope,We appreciate you taking the time to provide us feedback regarding your stay with us and apologize we did not meet your standards. We will make sure management is aware of the inconveniences your experienced during your stay and hope you would consider staying with us in the future. We would like to ensure you have a better stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Billy Burrage on Oct 29, 2023
Thank you for joining us at the Hilton Orrington hotel. Thank you for your rating and for your review. We are looking forward to hosting you again soon and thank you so much for joining us.

4/10 Poor

Glen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpet was filthy. Bugs in the bathtub. WiFi was hard to use.
Stayed 4 nights in Oct 2023
Response from PL on Oct 24, 2023
Hi Glen,Thank you for taking the time to provide us feedback regarding your recent stay with us at Hilton Orrington. We apologize you were unhappy with your stay and for the condition of the room. We hope you would consider staying with us in the future. We would love to ensure you have a better stay with us.

6/10 Okay

Juan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is A , especially for NW parents visiting their students. The units are incredibly tired, and, I was actually surprised that the brand was still allowing the hotel in its system. The lobby and fitness area were fine and appear to have been more recently renovated. When I arrived in my unit, there were several large stains in the carpet. I was disgusted and shocked that housekeeping inspections allowed it to pass. When I raised it with the front desk, they said they were full but would move me the next day. Frankly, I would have been happy if they'd spot treated the carpet that night.
Stayed 2 nights in Oct 2023
Response from PL on Oct 23, 2023
Hi Juan,Thank you for providing feedback regarding your stay with us. We apologize about the condition of the carpet and appreciate you letting us know. We look forward to guest room renovations in the months to come. We hope you would consider staying with us in the future.

8/10 Good

Katrina

Stayed 1 night in Oct 2023
Response from Billy Burrage on Nov 6, 2023
Thank you for giving us your feedback and rating your stay. You were a pleasure to host, and we look forward to seeing you again soon.

6/10 Okay

goldwyn

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel was understaffed for the weekend. Wait times were unusually long. There was no concierge present in the lobby at check in. Valet was NOT helpful. Overall, stay was disappointing.
Stayed 2 nights in Oct 2023
Response from Billy Burrage on Oct 28, 2023
Thank you for getting in touch with us regarding your most recent stay. We apologize for any inconvenience caused by an unsatisfactory stay. As a result, we will address this with our staff for better service. We look forward to seeing you again soon.

6/10 Okay

Carol

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from PL on Oct 13, 2023
Hi Carol,We appreciate your feedback regarding your most recent stay with us at Hilton Orrington. I am sorry to hear your stay was not to your liking. We hope you would consider staying with us in the near future. We would like to ensure you have the best experience possible.

4/10 Poor

roman

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
It very old not a dime was put in the hotel
Stayed 2 nights in Oct 2023
Response from PL on Oct 11, 2023
Hi Roman,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our hotel. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.

4/10 Poor

Jane

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I’ve stayed here several times because I am a Hilton honors member and it is close to the northwestern campus. It is definitely not worth the price. The bed was extremely “firm,” the bathroom was similar to a motel, and there is no room service. It is in need of a remodel. Not up to par with other Hilton hotels.
Stayed 1 night in Oct 2023
Response from Billy Burrage on Oct 9, 2023
Thank you for joining us here at the Hilton Orrington. Please accept our sincere apologies for any inconvenience caused by your stay. Soon, we will undergo renovations and look forward to better serving you.

4/10 Poor

Steven

Stayed 1 night in Sep 2023
Response from PL on Oct 3, 2023
Hi Steven,Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from MM on Sep 30, 2023
Thank you for staying with us, we hope to see you back again soon!

10/10 Excellent

Terrell Demon

Stayed 2 nights in Sep 2023
Response from PL on Oct 16, 2023
Hi Terrell,We are glad to know you enjoyed your recent stay with us at Hilton Orrington. We look forward to you staying with us again in the future!

6/10 Okay

duane

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2023
Response from MM on Sep 30, 2023
Thank you for staying with us, we hope to see you back again soon!

6/10 Okay

Numpon

Business traveler, Traveled with partner
We must tell the front desk 24 hours in advance to get a housekeeper to clean the room. How could this service be improved?
Stayed 1 night in Sep 2023
Response from MM on Oct 1, 2023
Thank you for your feedback, we are doing the best we can with the staffing that we have. We are striving to get back to daily housekeeping for everyone before the end of the year! We hope that you will come back soon and enjoy all of our up-and-coming improvements.