Aerial view

Reviews of Holiday Inn Chicago Dwtn Wolf Point, an IHG Hotel

3.5 out of 5
Holiday Inn Chicago Dwtn Wolf Point, an IHG Hotel
350 West Wolf Point Plaza, Building 2, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1006 reviews" "
Rating 8 - Good. 248 out of 1006 reviews" "
Rating 6 - Okay. 88 out of 1006 reviews" "
Rating 4 - Poor. 40 out of 1006 reviews" "
Rating 2 - Terrible. 41 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Tierra

Business traveler, Traveled with partner
Disliked: Staff & service, amenities
Overall okay place. Didn’t like the last minute extra fees but the place is not horrible.
Stayed 1 night in Mar 2024
Response from Sara on Mar 16, 2024
Thank you so much for your feedback. Customer satisfaction is and always has been one of our top priorities. We're terribly sorry to hear about your experience and highly appreciate you bringing this to our attention

8/10 Good

Brian

Business traveler
To complicated
Stayed 1 night in Mar 2024
Response from Sara on Mar 16, 2024
Thank you so much for staying in our hotel . We appreciate your feedback.

10/10 Excellent

Kyleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, safe was friendly, bed was comfortable. Would stay again!
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

HYUN WOO

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

MARIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love the view from the restaurant and it was awesome using the swimming pool, every thing was great, thank you so much for your hospitality. Sincerely Meshe
Stayed 4 nights in Feb 2024

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most comfortable bed I’ve ever slept in
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best in town

10/10 Excellent

Miriam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area. Walking distance to everything. Rooms clean. Front desk very accommodating :)
Stayed 3 nights in Feb 2024

10/10 Excellent

Nadejda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 3 nights in Feb 2024
Response from hotelmanager on Feb 20, 2024
Thank you so much for staying with us! We truly hope we can have you visit us again!

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll book it again
Stayed 1 night in Feb 2024
Response from hotelmanager on Feb 20, 2024
We can't wait to have you visit us again!

10/10 Excellent

tiffany

Traveled with group, Traveled with family
Hotel is amazing and staff was very nice. I will be coming back.
Stayed 1 night in Feb 2024
Response from hotelmanager on Feb 20, 2024
We look forward to your next stay with us!

2/10 Terrible

Ricky

It was okay i was overcharged
Stayed 1 night in Feb 2024
Response from hotelmanager on Feb 20, 2024
We are so sorry if there was a mistake on our end. Please call our desk so we can review any billing issues that may have occurred.

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy cómodo y excelente ubicación.
Stayed 2 nights in Feb 2024
Response from hotelmanager on Feb 20, 2024
Thank you for the 5 star rating!

10/10 Excellent

ARRY

Liked: Cleanliness, staff & service
Response from hotelmanager on Feb 20, 2024
Thank you for the 5-star rating!

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from hotelmanager on Feb 20, 2024
We hope to see you again!

8/10 Good

Nadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view!!
Stayed 1 night in Feb 2024

8/10 Good

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
K
Stayed 2 nights in Feb 2024

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing and the view was a 10/10
Stayed 3 nights in Jan 2024

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it really nice room
Stayed 1 night in Dec 2023
Response from MM on Feb 5, 2024
Thank you for your visit!

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from MM on Feb 2, 2024
Thank you for your visit

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Jan 2024
Response from MM on Feb 1, 2024
Thank you for your visit.

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time staying at the Holiday Inn Wolf Point. Excellent hotel for a bargain in the middle of the city! Beds are nice, rooms are quiet, lobby area is lovely. Our kids love the pool. Finding the sauna this time was a fun surprise! The staff are top notch and go out of their way to accommodate guests. We’ll be back!
Stayed 1 night in Jan 2024
Response from MM on Jan 31, 2024
Thank you for sharing your feedback and your visit.

10/10 Excellent

Sony

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice work and very nice view
Stayed 1 night in Jan 2024
Response from MM on Feb 2, 2024
Excellent! Thank you for your visit.

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. We had a really nice room. The view wasn’t bad at all. The market and restaurant was really nice too. Definitely will be staying here again.
Stayed 1 night in Jan 2024
Response from MM on Jan 29, 2024
Thank you for your visit!

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I bought the breakfast package. However, the FDA did not provide any vouchers at check-in, or even mention it. At breakfast the first morning the server asked if I had the vouchers. I answered truthfully that I was not given any vouchers. He advised that I speak with the front desk and proceeded to charge the highest rate for the buffet even though the posted signage indicated our room qualified for the lowest rate. The front desk is on the first floor, while the restaurant is on the 15th. Reluctantly I made it to the front desk and inquired about the vouchers. The FDA, different than the first, easily saw that I had indeed purchased the package and provided the vouchers. I immediately returned to the restaurant and had the charge removed. Later that evening, I had the opportunity to speak with other hotel guests. They had just arrived and asked about the restaurant. Turns out that they also did not receive their breakfast vouchers at check-n. I relayed my experience so that they could return to the desk to get their vouchers to avoid the hassle.
Stayed 2 nights in Jan 2024
Response from MM on Jan 29, 2024
Thank you for your visit Steve, we will adress the voucher process rest assured.

4/10 Poor

Quida

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The reason for a low rating review is because i was not refunded my refundable deposit and the room had a whole in the ceiling with tissue stuck in it upon arrival. I reported it and i was not given any other options to alleviate the situation
Stayed 4 nights in Jan 2024
Response from MM on Jan 23, 2024
Thank you for you visit and feedback, our Engineering Team is resolving that room. Our sincere apologies for the inconvenience caused to you stay.

6/10 Okay

ENERGY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MM on Jan 23, 2024
Thank you for your visit.

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, and we had an excellent stay. The only thing we wished was that it had an additional amenity of microwave for room service, and not just a sharable microwave on the 15th floor Rivermarket.
Stayed 2 nights in Jan 2024
Response from MM on Jan 23, 2024
Thank you for your visit.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MM on Jan 23, 2024
Thank you for your visit.

8/10 Good

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from MM on Jan 23, 2024
Thank you for your visit.

10/10 Excellent

Alysia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from MM on Jan 21, 2024
Thank you for your visit!

10/10 Excellent

Ria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from MM on Jan 18, 2024
Thank you for choosing our Hotel!

10/10 Excellent

Monica, South Gate

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great!
Stayed 4 nights in Jan 2024
Response from MM on Jan 18, 2024
Thank you for choosing our Hotel!

10/10 Excellent

maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient, quick, and friendly
Stayed 1 night in Jan 2024
Response from MM on Jan 18, 2024
Thank you for choosing our Hotel!

10/10 Excellent

Marlene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service. Please get the VOCO BURGER AND FRENCH FRIES, SOOO 😋. Bravo Zulu from this Retired Navy Veteran!
Stayed 1 night in Jan 2024
Response from MM on Jan 18, 2024
Thank you for choosing our Hotel!

2/10 Terrible

Zizi

Stayed 1 night in Jan 2024
Response from MM on Jan 18, 2024
Thank you for choosing our Hotel!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was quick, they answered all questions without an attitude. They stuff was very friendly and the property was very clean and presentable. Felt very comfortable here. The movie channel was down but that is out of their hands. Will definitely recommend to anyone.
Stayed 2 nights in Jan 2024
Response from wleming on Jan 9, 2024
Dear Nicole,I am glad the staff made you stay special. Thank you for the review and we look forward to seeing you again in the future.Sincerely,General Manager

10/10 Excellent

jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from wleming on Jan 9, 2024
Jerome,Thank you for your review. I would greatly appreciate any examples of what made you your stay a 5 out of 5. I would like to share with the team. Thank you and we look forward to seeing you again in the future.Sincerely,General Manager

6/10 Okay

Homer A. Wessel

Stayed 7 nights in Dec 2023
Response from MM on Jan 29, 2024
Thank you for your visit!

10/10 Excellent

Jose Israel

Stayed 2 nights in Dec 2023
Response from MM on Jan 29, 2024
Thank you for your visit!

10/10 Excellent

Ronak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 2 nights in Dec 2023
Response from wleming on Jan 9, 2024
Greetings Ronak,Thank you for the 5 out of 5! We look forward to your next stay.Sincerely,Wayne Leming

10/10 Excellent

Page, hartford

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet. CJ at the front desk was very accommodating!
Stayed 1 night in Jan 2024
Response from wleming on Jan 9, 2024
Dear Page,I am glad that CJ took great care of you and you enjoyed the Breakfast Buffet, it is one of the best in the Chicago!Sincerely,General Manager

4/10 Poor

Lilibeth

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the lack of cleanliness of hotel. Found hair in bathroom and nightstand. Found nails in bathroom. We needed checking out early and not staying the night.
Stayed 1 night in Jan 2024
Response from wleming on Jan 9, 2024
Dear Lilbeth,I am sorry for your experience. I will look into what happened in which you would have been checked into a room that was not 100% ready. I do hope you will give us another chance in the future.Sincerely,General Manager

8/10 Good

Rejane Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from wleming on Jan 9, 2024
Dear Rejane Marie,Thank you for taking time to submit a survey. We look forward to your next visit.Sincerely,General Manager

10/10 Excellent

Nikko

Stayed 1 night in Dec 2023
Response from MM on Jan 23, 2024
Thank you for your visit.

10/10 Excellent

Marlene Marí Méndez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from wleming on Jan 9, 2024
Dear Marlene Mari,Thank for the 5/5, the team works hard to provide great service.Sincerely,General Manager

10/10 Excellent

Silvio

Stayed 2 nights in Dec 2023
Response from wleming on Jan 9, 2024
Dear Silvio,Thank for the 5/5, we greatly appreciate it and hope you stay with us again soon.Sincerely,General Manager

8/10 Good

Curtina

Stayed 1 night in Dec 2023
Response from MM on Jan 21, 2024
Thank you for your visit!