Ratings based on 630 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location. Great views

Posted Aug 16, 2014
Good value for money. Great views. Helpful staff. Would recommend
Comment from Hotel Management
Aug 19, 2014 by Marketing Manager, Hotel Management
Dear Traveler, We appreciate your review and recommendation on Expedia! We look forward to your next stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Good location. Good hotel

Posted Aug 15, 2014
Our experience was very positive. Clean room and friendly staff
Comment from Hotel Management
Aug 19, 2014 by Marketing Manager, Hotel Management
Dear Juan Diego, We are pleased to read you had a very positive experience and we hope our convenient River North location, clean accommodations, and friendly Staff will keep you returning!
3 out of 5
by A verified traveler

Tolerable overal but look elsewhere

Posted Aug 13, 2014
Good Points: Great food and service in the Italiasia restaurant Service staff are quick and responsive to your requests (with regards to your room) Bad Points: Rude & 'snarky' front desk staff Front desk staff do not reachable at many times (via phoning down) Hotel forces you to 'valet park'. This is a bad idea. My new car came out with a scratch. Hotel actually far from tour bus stops most sights of interest. Recommendations: Either go cheaper and farther out of the downtown (take other forms of transportation into city) OR Go more expensive and into a better overall hotel. Avoid valet parking situations - especially if you like your car.
Comment from Hotel Management
Aug 16, 2014 by Marketing Manager, Hotel Management
Dear Traveler, We appreciate you taking the time to provide us with this valuable feedback on Expedia. Your comments will certainly be shared with our Staff and our Management will be reviewing these comments with our Front Desk Staff to ensure that our demeanor is always friendly, attentive, and positive. As you may have noticed on your way in to the hotel, the construction out front is for a three-story parking garage that we anticipate to be completed later this fall. This new parking facility will allow guests to either self-park or valet their vehicle, whichever is more convenient for them! We value you as well as each and every guest and hope you grant us the opportunity to show our true levels of hospitality.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Okay location

Posted Aug 4, 2014
Facility was good. The area outside the hotel was not scenic. Too much construction.
Comment from Hotel Management
Aug 12, 2014 by Marketing Manager, Hotel Management
Dear Traveler, We appreciate your 5-star review on Expedia! Chicago is indeed a bustling and growing city and the construction is developing our Riverwalk area developing parks, a fountain, and restaurants our guests will be able to enjoy in the future. We look forward to your next with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, Ohio

Posted Aug 4, 2014
Pros: Comfortable rooms.
Location: Location is a few blocks from everything, but if you don't mind walking its fine. The L is right around the corner.
Hotel is nice. A little away from all the city activities, but if you don't mind a little walking, it's fine. Rooms are comfortable with nice city views. Hotel bar has great view of city and river.
Comment from Hotel Management
Aug 14, 2014 by Marketing Manager, Hotel Management
Dear Traci, Thank you for sharing your review on Expedia! We are pleased to read you had an enjoyable experience at the Holiday Inn Chicago Mart Plaza River North and enjoyed the expansive views of the Chicago River and skyline. Our Cityscape Bar offers small bites and specialty cocktails with delectable views and we are thrilled you had the opportunity to visit! We look forward to welcoming you back again soon!
Comment from Hotel Management
Aug 13, 2014 by Marketing Manager, Hotel Management
Dear Traci, We appreciate your review on Expedia! We are pleased you enjoyed the hotel and accommodations, and even had the opportunity to visit our Cityscape Bar. It not only offers tasty bites and signature cocktails, but floor-to-ceiling windows with delectable views!
5 out of 5
Recommended
for Families
by A verified traveler from Indiana

wonderful stay!

Posted Aug 1, 2014
Stayed here with my family for a couple nights its just a short walk from the loop and all its stores and sights! It was wonderful just being a short walk from the metro so we could easily go anywhere downtown. The staff was wonderful and always met to our needs. Overall the hotel was great would recommend!
Comment from Hotel Management
Aug 13, 2014 by Marketing Manager, Hotel Management
Dear Traveler, Thank you for the recommendation and for sharing your experience on Expedia! We are so pleased to read you had a wonderful stay with your family and we were able to provide a memorable experience while visiting Chicago! Our convenient River North location keeps our guests near the city’s top restaurants and nightlife as well as easy access to public transportation to help our guests further explore Chicago! We look forward to welcoming you and your family back again!
4 out of 5
Recommended
for Everyone
by A verified traveler from NW Ontario

Unbelievable views of the city right from the room

Posted Jul 30, 2014
Pros: Location and room was great. Views were incredible....
Cons: Hotel Restaurant was a little pricey...
Location: Navy Pier, River Cruise and Maggiano's Italian Restaurant...
Great hotel right downtown. Concierge was very helpful for tours, transportation needs. etc.
Comment from Hotel Management
Aug 9, 2014 by Marketing Manager, Hotel Management
Dear Traveler, We are so pleased to read you enjoyed your experience and our Concierge had the opportunity to enhance your stay in Chicago! We welcome all our guests to visit the Concierge Desk as Alan, Robert, and Russell are always ready to offer recommendations on the endless attractions, restaurants, and nightlife in Chicago!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Buffalo, NY

Hotel above Sun Times at river juncture

Posted Jul 22, 2014
Pros: Very clean
Location: Located in a commercial area
Hotel was very nice and staff was very pleasant. Location was just OK. Shopping and restaurants were a few blocks away.
Comment from Hotel Management
Jul 25, 2014 by Marketing Manager, Hotel Management
Dear Traveler, Our unique 15th floor atrium lobby affords us the best views of the Windy City while providing stellar service, redesigned guestrooms and suites, and premium amenities. Whether exploring the city on foot, utilizing our convenient public transportation access, or taking advantage of the Divvy-Bike Share Station, there are no shortages of transportation options to take you around the city! We look forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Great hotel and excellent view!

Posted Jul 22, 2014
Pros: View was awesome. Staff was friendly and helpful. Shower was cool. We didn't eat at the restaurant or drink at the Cityscape bar.
Cons: Nothing.
We would definitely stay here again if the price is right. The rooms are elongated with many windows. Showers are all glass surround. It would be nice to have the sink outside of the shower/toilet area, but not a big deal.
Comment from Hotel Management
Jul 26, 2014 by Marketing Manager, Hotel Management
Dear Asha, Thank you for the 5-star rating and recommendation. Be sure to visit Cityscape Bar during your next stay at the Holiday Inn Chicago Mart Plaza! Located adjacent to our 15th floor lobby, it offers unbelievable sunset views of the Chicago skyline while you enjoy a cocktail, specialty beer, or glass of fine wine. Our Staff and view are just as excellent. We look forward to your next stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Hotel with a great river view of the city.

Posted Jul 22, 2014
Pros: Very Clean.
Cons: I was not able to check out through the TV, as the service was down. I am just glad there was not a line at the front.
Location: There was a music festival nearby and also plenty of places to eat within a couple blocks. In a very clean part of town.
It was a quick stay, check in was very easy and the people were nice.
Comment from Hotel Management
Jul 25, 2014 by Marketing Manager, Hotel Management
Dear Traveler, Thank you for the 5-star review and recommendation! We are so pleased you were able to experience our exciting and bustling River North neighborhood! Between new restaurant openings, city street fests, and our emerging Riverwalk, there is so much for our guests’ experience. Our apologies the in-room check out capabilities were down during you stay, but we hope you have the opportunity to come back and stay with us again soon!