Ratings based on 154 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom Elmhurst, IL

New Years Getaway

Posted Jan 6, 2015
Cons: Refrigerator in the room and towels in the pool area.
We loved the open gathering area outside the first floor rooms. It was perfect for our large group that was scattered all over the hotel. The room was comfortable and clean. The staff was more than helpful. The staff in the restaurant was great but the food was nothing more than a bit of an upgraded continental breakfast. If the food wasn't included with the Expedia package I wouldn't have paid extra for it.
Comment from Hotel Management
Jan 10, 2015 by Jessica K, Hotel Management
Thank you so much for letting us know about your recent experience here at the Holiday Inn Itasca. I'm delighted to hear that your group was able to celebrate New Year's eve together. It is always our goal to provide the best customer service possible, and I am glad that was evident during your stay. Thank you again for the review, and we hope to welcome you back soon. Sincerely, Jessica K. Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

no issues

Posted Nov 11, 2014
Pros: extremely pleasant staff, good breakfast bar.
Cons: I had no problems since hotel was only partially occupied but they could use a second elevator
Location: ate at Black Steer Charhouse. good steak and atmosphere, reasonable price
single night stay. King bed and breakfast included
Comment from Hotel Management
Nov 19, 2014 by Jessica K, Hotel Management
Thank you so much for your 5-Star review! We truly appreciate you taking the time to share your experience here at the Holiday Inn Itasca. It is wonderful to hear you enjoyed your stay, and we hope to welcome you back soon. Sincerely, Jessica K Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

ビジネス利用には充分

Posted Nov 9, 2014
ビジネスの為、急遽予約し、利用しました。空港との直行シャトルはありませんでしたが、空港からも近く好立地でした。 ホテル内は綺麗で、スタッフの方々に随時丁寧にご対応頂き快適でした。
Comment from Hotel Management
Nov 24, 2014 by Jessica K, Hotel Management
私たちはあなたの期待に応えることができたことを喜んでいる。あなたの訪問のハイライトを共有するための時間を割いていただき、ありがとうございます。これは、ゲストが私たちのサービスと宿泊施設を楽しんでいたときに学ぶことは常にいいです。私たちは、あなたが近い将来にいつかホリデイインアイタスカを訪問する機会を持つことを願っています。 敬具 ジェシカK ユーザーエクスペリエンスマネージャー
4 out of 5
Recommended
for Families
by A verified traveler

Great Home-base for Family get-together

Posted Oct 8, 2014
Pros: really appreciated the shuttle to and from the wedding reception! Staff were responsive and helpful
Cons: pool room could be warmer
In town for a wedding. The breakfast area was nice for starting our day together, the lobby was good for visiting. Rooms were clean and beds were very comfortable. Ironing board was broken, but got a new one in under 5 minutes
Comment from Hotel Management
Oct 11, 2014 by Jessica K, Hotel Management
I truly appreciate you taking the time to leave us your feedback regarding your recent stay here at the Holiday Inn Itasca. I'm pleased to hear you had a great experience, and that you had ample space to get together with your family. The wedding group was a pleasure to have, and we would love to welcome you back if your travels ever take you back to Chicago. Thank you again for your lovely review! Sincerely, Jessica K Guest Experience Manager
2 out of 5
Recommended
for Couples
by Alicia

This traveler left a rating score only Posted Oct 7, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by A verified traveler

As was planned

Posted Oct 3, 2014 on Hotels.com
Everything worked out as planned.
Comment from Hotel Management
Jan 3, 2015 by Jessica K, Hotel Management
Thank you so much for your 5-star review! I truly appreciate you taking the time to leave us such wonderful feedback. I am glad to hear that your trip went according to plan, and we hope to welcome you back to the Holiday Inn Itasca soon. Sincerely, Jessica K Guest Experience Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Staff was much improved from our last stay!

Posted Sep 22, 2014 on Hotels.com
We were worried the last time we stayed here as to the quality of service, but this stay everyone, across the board from the front desk to the shuttle driver, was very accommodating. We're glad we don't have to find a different hotel to stay at when in the area.
Comment from Hotel Management
Nov 29, 2014 by Jessica K, Hotel Management
I appreciate you taking the time the leave us your feedback! It is our goal to provide superior service to each and every one of our guests and we are happy to learn that our staff went above and beyond during your visit. We hope to welcome you back to the Holiday Inn Itasca soon. Sincerely, Jessica K Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom metepec edo de me

Hotel cerca del outlet a10min.

Posted Sep 18, 2014
Agradable sin ningún problema y muy accesible en precio
Comment from Hotel Management
Sep 30, 2014 by Jessica K, Hotel Management
I appreciate you taking the time to leave us your feedback regarding your recent stay here at the Holiday Inn Itasca. I'm glad to hear your experience here was a positive one, and that you were very pleased with the price. We would love to welcome you back, should your travels take you back to Chicago. Sincerely, Jessica K Guest Experience Manager
3 out of 5
Recommended
for Getaway With Friends
by Traveling Throughfrom Around the world

No Thrills...

Posted Sep 8, 2014 on Hotels.com
The Holiday Inn-is not a hotel that will wow you. It serves it's purpose. There were a few negatives, but the hotel staff were very accommodating. We arrived and we were immediately provided a welcome and our room key. However, once arriving to our room my boyfriend noticed a used towel on our bathroom sink and some kind of (old) liquid stain splattered on the wall in the bedroom area. We phoned the front desk and they were up with new keys to a new room in no time flat. Also, upon check-in (since I read the other reviews, I knew that there was no refrigerator and microwave in the room.) I requested appliances. They were also sent up promptly upon our switch. The hallways were a bit smelly (I'm not sure if it was guest induced, or just the hotel carpet) but it wasn't hold your nose we're going in overbearing. We were able to get to and from the interstate pretty easily, but there is absolutely nothing in the area. Overall the stay was comfortable, but nothing spectacular. The bed was most comfy and at the end of the day, it's truly what matter's most.
Comment from Hotel Management
Nov 22, 2014 by Jessica K, Hotel Management
Thank you so much for taking the time to leave us your feedback regarding your recent stay here at the Holiday Inn Itasca. I'm pleased to hear our staff was very accommodating and you were able to relax on a nice comfy bed at the end of the day. I am truly sorry for any inconveniences you experienced during your stay, and hope you will give us the chance to WOW you on your next visit. Sincerely, Jessica K Guest Experience Manager
Comment from Hotel Management
Nov 15, 2014 by Jessica K, Hotel Management
Thank you so much for leaving us your feedback on your recent stay at the Holiday Inn Itasca. I'm very glad to hear our staff was able to provide you with excellent service and that you were able to relax in a nice comfy bed. I am truly sorry for any shortcomings you experienced during your stay. We will take your comments into consideration and strive to WOW you on your next visit, should your travels take you back to Chicago! Sincerely, Jessica K Guest Experience
5 out of 5
Recommended
for Getaway With Friends
by K Lawrencefrom Ohio

Conviently located near Train Station

Posted Sep 5, 2014 on Hotels.com
Quality of Service
Comment from Hotel Management
Nov 8, 2014 by Jessica K, Hotel Management
Dear K Lawrence, Thank you for leaving us such positive feedback! I'm so glad to hear the quality of service you received was excellent, and that you were able to take advantage of the close transportation in the area. If you are ever in Chicago again, we would love to have you back! Sincerely, Jessica K Guest Experience Manager