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Reviews of Holiday Inn Express Hotel & Suites Chicago South Lansing, an IHG Hotel

3 out of 5
Holiday Inn Express Hotel & Suites Chicago South Lansing, an IHG Hotel
2323 172nd St, Lansing, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 161 out of 336 reviews" "
Rating 8 - Good. 106 out of 336 reviews" "
Rating 6 - Okay. 30 out of 336 reviews" "
Rating 4 - Poor. 16 out of 336 reviews" "
Rating 2 - Terrible. 23 out of 336 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond, Sumner

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in, the staff was friendly, supportive, and funny. They were having a little issue with their printer. Kinda reminded me of the Movie “ Office Space” when the printer was taken for a ride! Don’t want to spoil the scene if you’ve never seen the movie. It was a classic! LOL!!! Anyway, it was a Great Stay!
Stayed 2 nights in Mar 2024

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, amenities
Other than my neighbor’s smoking or someone smoking in the hall on a nonsmoking floor, all was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Martasia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the fact that the shower head couldn’t be adjusted
Stayed 2 nights in Dec 2023

10/10 Excellent

Roponszia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had an enjoyable experience staying at this hotel.
Stayed 2 nights in Dec 2023
Response from Diane Beltz on Dec 19, 2023
We are so happy that you enjoyed your stay with us and we look forward to seeing you again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, shopping plazas, restaurants plentiful and convenient. Pleasant stay. Thank you all staff.
Stayed 4 nights in Nov 2023
Response from Diane Beltz on Dec 19, 2023
Good morning! We are thrilled that you enjoyed your stay with us and we look forward to your next visit!

10/10 Excellent

Joyce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Diane Beltz on Dec 19, 2023
Thank you so much for your great review! We truly appreciate that you chose to stay with us! We look forward to your next visit with us!

10/10 Excellent

Jesusita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Diane Beltz on Dec 19, 2023
Thank you for taking the time to submit a review for us! We look forward to your next stay!

4/10 Poor

William

Liked: Staff & service
Disliked: Room comfort
The room I rented was a far cry from my previous stay. The bed was smaller and the pillows were uncomfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Shukhrat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

JAIME

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Lisa

Stayed 1 night in Sep 2023

10/10 Excellent

shorlone

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like to come here when we go to concerts in Chicago. Clean, decent value, good breakfast buffet.
Stayed 1 night in Sep 2023

10/10 Excellent

Gaylin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing I love it here this is the only hotel I will come to if I’m the area
Stayed 1 night in Sep 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Wilfred

Business traveler
Disliked: Staff & service
There was no check in. Got all the way to the hotel to find out there were no rooms available. This is the second time this has happened.
Stayed 1 night in Sep 2023

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is not the one pictured on Travelocity. Rooms and hallways extremely hot. You have to stay moving in room for air to work. Breakfast is only served to 9:30am which is not late enough for families with children. Can’t access the very small pool without assistance from the front desk and our room keys did not work after returning from activities when staying two nights. Beds were great but tub needs replaced. Also phone did not work in first room and no phone in room were we stayed two nights.
Stayed 2 nights in Aug 2023

6/10 Okay

Stephan

Disliked: Staff & service
There was a big fan right by my room door blowing hot air all day and night. Call the front desk for toilet let paper but was told that I had to come down and get it, when I went down to get the toilet paper the person was on his phone texting!
Stayed 3 nights in Aug 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Carrie, Lakewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 1 night in July. Room was clean and comfortable, and breakfast was good. Only complaint was that the pool was dirty - turned out the filter had been turned off for a couple days. Manager apologized profusely but we were really looking forward to a dip after being on the road for 8 hours. :( That said, we'd stay here again.
Stayed 1 night in Jul 2023

8/10 Good

Julie

Traveled with family
Liked: Amenities
Nice clean hotel. Very nice staff and good breakfast. Area was ok, not great, but hotel was nice
Stayed 2 nights in Aug 2023

10/10 Excellent

Gaylin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved this hotel and is going to come there when I come back to town don’t want to stay anywhere else
Stayed 1 night in Aug 2023

8/10 Good

Jolanta

Stayed 1 night in Aug 2023

10/10 Excellent

Jamiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. I will definitely stay there again.
Stayed 1 night in Aug 2023

8/10 Good

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Karen

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First the people infront were the sweetest the issue is the hotel our first room was dirty still and when we went to shower the water was clogged it was disgusting it pilled up we told them infront they gave us a new room we went to new room same issue but now the ceeling in bathroom was also leaking day of my sisters wedding 3 day we asked for another room because they said they couldn’t fix the issue that day so they gave us another room because I needed to shower for my sis wedding asap but when we got to the room it was so disgusting dirty and bathroom sink was clogged with whoever’s spit and nasty stuff in the sink the water was just there floating we told the front desk that was enough we tried to stay there but clearly is not ok for them to have that place running like that it is not being kept up with there is a issue with the plumbing the cleaning and the manager because I told them I needed to either get a refund or transfered somewhere away from there and they said they couldn’t do that only if I spoke with manager but they said manager would show up maybe 9 or 10 and I told them I had my sisters wedding to go to they said they couldn’t do nothing worst experience on too of that they didn’t let me check out they said they couldn’t do that and I needed to leave so they told me they would do it that is so wrong they didn’t do nothing haven’t even called me back like they said they would
Stayed 2 nights in Jul 2023

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basketball weekend
Staff was friendly and hotel was clean and comfortable. It was also close to where my daughter was playing basketball. The area seems to be in a rebuilding phase but plenty of places to eat
Stayed 2 nights in Jul 2023

4/10 Poor

parminder, alameda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous accommodations. Highly recommended safe, clean and comfortable.
Stayed 1 night in Jul 2023

2/10 Terrible

Jamella

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Michelle

Traveled with family
Liked: Staff & service, property conditions & facilities
This property was nice and I think there was just a slip up one day but unfortunately we had to witness it— the bathroom was not thoroughly cleaned— there was a washcloth left on the shower rod and the tub had a slight ring around it and there was soap scum and hair in it. The manager offered me 2000 points for the IHG membership program for the inconvenience. The breakfast was good.
Stayed 1 night in Jun 2023

10/10 Excellent

Fredericka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Gibson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ray Gibson, Vp
Stayed 3 nights in Jun 2023

6/10 Okay

Flesia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not up to usual expectations
This is our usual go to hotel when visiting this area and this is the first time we have been disappointed with the experience. We had plumbing issues in our room and there was no maintenance on staff and the hotel was booked. I also overheard the cleaning staff in the breakfast area having conversations and using language that should not have been within earshot of guests. The front desk staff was pleasant. We also could not use our key card for any of the back or side doors. All entry must be made and the front door which was another inconvenience.
Stayed 1 night in Jun 2023

10/10 Excellent

Helena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean. Staff was nice and the breakfast was excellent.
Stayed 3 nights in May 2023

8/10 Good

Romeo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
First time in the area, it was very nice and close to shopping and eating places.
Stayed 4 nights in May 2023

10/10 Excellent

Breanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very clean
Stayed 2 nights in May 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price!
The worker at check-in was very friendly and kind. Nice quiet location! The pillows were pretty awful and flat, but the rest of the room was pretty nice.
Stayed 1 night in May 2023

10/10 Excellent

Crystal

Stayed 2 nights in Apr 2023

10/10 Excellent

Starr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 1 night in Apr 2023

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at check in was amazing. Worth it 👌
Stayed 1 night in Apr 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Alan

Stayed 1 night in Apr 2023

8/10 Good

Shekar

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Breakfast was horrible. Breakfast area was not clean and not all items were available. How come there was no coffee In breakfast
Stayed 2 nights in Mar 2023

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We only stayed one night, but the room was nice and clean; and the beds were comfortable.
Stayed 1 night in Mar 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
well when we arrive the front desk receptionist was very kind in kind when we got in the room the bathroom was very dirt in the tub we told the housekeeper but we left in still was dirty so i was very disappointed bout that but i had a death in my family in i was more focus on my family but they didn't clean the room give no clean towel so when we made it back we had to ask for clean towels it was very disgusting to have to deal with the death of a family n come back to the room n be disappointed
Stayed 2 nights in Feb 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I checked in early, they gave me a room, I went up the room still had the person before me stuff in it, I left just thinking it was because I was early, came back around 3:30 and it was still the same way, went to front desk and they had to give me a new room. That was the only issue I had.
Stayed 1 night in Nov 2022

2/10 Terrible

Adedayo

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I booked two nights (paid in full). Couldn’t make it to Chicago the first night because American Airlines keeps delaying our flight till midnight (had two kids with me). Came to this place to check in the next day, only to be told I cannot because that was a no show. I understand if the day before was a no show, but I am here now with kids and I am not trying to get money back, I just want to use d second night. They refused to let us stay nor gave a refund. Horrible people with no compassion for guest.
Stayed 2 nights in Nov 2022

2/10 Terrible

Andrew

Stayed 1 night in Nov 2022