Ratings based on 411 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient downtown location

Posted Dec 14, 2014
I needed to travel from Union Station and the hotel's location was excellent for that purpose. Walking distance from many coffee shops and food places. Overall, great location and very good amenities.
Comment from Hotel Management
Dec 16, 2014 by Adrienne, Hotel Management
Dear Silvia, It is with great pleasure to receive your review about your stay at our Holiday Inn. We are happy to hear you enjoyed the amenities; location was excellent for your needs and that you were able to walk to other places. Thank you again for letting us know about your stay and we hope to see you real soon. Warm Regards, Nitin Talati General Manager
3 out of 5
by A verified traveler

Posted Nov 25, 2014
Hotel was ok, staff was nice, Hotel was far from the conferece, little busy and noisy
Comment from Hotel Management
Dec 1, 2014 by Adrienne, Hotel Management
Dear Recent Guest, Thank you for staying with us and for leaving a review about your stay. I am happy to hear the staff was nice and the hotel met expectation. I apologize for noise, traffic and the busy activity in our town especially during conventions. Please accept my apologies once again and hope to have you as our guest in the near future. Sincerely, Nitin Talati General Manager
3 out of 5
by A verified travelerfrom tx

Posted Nov 25, 2014
Pros: staff
Location: Downtown is close by, busy intersections to walk across
Hotel was ok, Very busy intersection, lots of noise.
Comment from Hotel Management
Dec 1, 2014 by Adrienne, Hotel Management
Dear Recent Guest, Thank you for staying with us and for leaving a review about your stay. I can completely understand how you feel with outside traffic and to that I apologize. Please accept my apologies once again and I welcome the opportunity to have you as our guest in the near future. Warm Regards, Nitin Talati General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Great place for families/kids

Posted Oct 27, 2014
Pros: The staff - every single person - helpful and kid-friendly.
Location: South loop area - near Museum campus and Soldier field.
We stayed at Holiday with our three young grandchildren. I have never met a nicer, more friendly, more child-oriented staff. The adjoining restaurant had a "kids eat free" policy, and the food was good and the service was excellent. The suite was a little small for 5 of us, but we managed. Overall, the facliities are nice and clean but not exceptional, but the staff was absolutely outstanding.
Comment from Hotel Management
Oct 31, 2014 by Adrienne, Hotel Management
Dear Pat, Thank you for telling us about your stay. We are happy to hear your experience with our stay was outstanding and that your grandchildren were able to enjoy quality time with you in Chicago. Thank you again and see you real soon! Nitin Talati General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Loop.

Posted Oct 26, 2014
Close to Loop & colleges. A little loud but very clean room & great staff from curb to housecleaning.
Comment from Hotel Management
Oct 28, 2014 by Adrienne, Hotel Management
Dear johno, Thank you for leaving a 5 star rating about your recent stay. It is a pleasure to hear of the great services you received from our front office team and housekeeping. I will sure pass along your words of praise. Warm Regards, Nitin Talati General Manager Holiday Inn & Suites Chicago Downtown
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, Ontario

Nice hotel in the downtown area.

Posted Oct 15, 2014
Pros: The staff is very friendly and ready to help with any problem.
Cons: It would be convenient if they had a safe in each room.
Location: The location is very good - 10 to 15 minutes on foot to most places of interest.
Our room was quite comfortable, except that they do not provide a safe, which meant that we had to carry our cash and passports with us.
Comment from Hotel Management
Oct 21, 2014 by Adrienne, Hotel Management
Dear Margaret, Thank you for staying at our Holiday Inn while visiting Chicago. We are happy to hear you found the hotel nice but disappointed that you were not able to use the safes located at the front desk. I'm not sure if they were all in use but I can completely understand how you must have felt carrying cash and your passports around town. Please accept my apologies and look forward to welcoming you back in the near future. Sincerely, Nitin Talati General Manager
1 out of 5
by A verified travelerfrom Vancouver, BC, Canada

Construction not good for customers, Poor amenitie

Posted Oct 2, 2014
Pros: Nothing
Cons: Everything
Location: Nothing
By far worst Hotel I've been in, no exhaust fan of any type in the bathroom, poor circulation after taking a shower there is steam everywhere and no way to get rid of it. WIFI keeps dropping . Extremely Over priced for what your getting I will NEVER stay there again or any other Holiday Inn for that matter.
Comment from Hotel Management
Oct 7, 2014 by Adrienne, Hotel Management
Dear JP, On behalf of my entire team, please accept my sincere apology for your experience here at our property. We never like to hear of any guest leaving unhappy, and I'm so sorry for an unfortunate stay. Our goal is to provide the best experience from the moment you arrive until the day you depart. Please accept my apologies once again and I truly hope to have the opportunity to provide a better stay for you in the future. Sincerely, Nitin Talati General Manager
3 out of 5
by A verified travelerfrom Berlin

Hotel im Stadtzentrum

Posted Sep 30, 2014
Pros: Das freundliche Personal und das Restaurant.
Cons: An der Lautstärke können Sie nichts ändern. Neben dem Hotel liegt eine großspurige Straße.
Location: Das Hotel liegt sehr günstig. Man kann mit der U-Bahn fahren oder zu Fuß ins Zentrum laufen. Der Willis Tower liegt ca. 15 min. Fußweg entfernt.
Das Hotel hat eine sehr gute zentrale Lage, liegt direkt an der U-Bahn Station Clinton. Nur leider ist es sehr sehr laut, man kann nicht bei offenenem Fenster schlafen und die Klimaanlage war auch zu laut. Das Personal ist sehr freundlich, es ist sehr sauber. Amerikanisches Frühstück ist im Hotel gegen Bezahlung möglich. Das Restaurant (gute amerikanische Küche) ist bis 22 Uhr geöffnet. Der Fitnessraum ist o.k., leider war der Pool auf dem Dach nicht geöffnet, obwohl das Wetter sehr warm war (September). Schade.
Comment from Hotel Management
Oct 4, 2014 by Adrienne, Hotel Management
Sehr geehrte Letzte Gast, Vielen Dank, dass Sie sich die Zeit nehmen wir uns über Ihren Aufenthalt kennen. Es tut mir leid, dass Ihr Aufenthalt nicht das Niveau von Erwartungen, die wir uns bemühen für jeden und jeden Tag gerecht zu werden. Ich hoffe, dass Sie unser Hotel ermöglichen eine weitere Gelegenheit, nicht nur zu erfüllen, sondern übertreffen die Erwartungen, wenn Sie nach einem Hotel in der nahen Zukunft. Mit freundlichen Grüßen, Nitin Talati Hauptgeschäftsführer
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Sep 17, 2014 on Hotels.com
Comment from Hotel Management
Nov 22, 2014 by Adrienne, Hotel Management
Thank you for staying with us and welcome your return in the near future. Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel near Willis tower

Posted Sep 10, 2014
Great swimming pool on the deck. Long walk from anything except the train station and Willis tower. Reasonable price. Staff tried really hard to meet all our needs.
Comment from Hotel Management
Sep 18, 2014 by Adrienne, Hotel Management
Thank you for staying with us and for sharing your experience. Looking forward to your return visit. Hotel Management