Ratings based on 477 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom England, UK

Great location, fantastic staff

Posted May 24, 2015
The staff, from the receptionists to the cleaners, were wonderful: polite, professional, eager to help, and very friendly. They provided a great welcome to Chicago. The hotel's location is fantastic, being within easy walking distance of all the major sights of the Loop and mere minutes from Union Station. Clinton-Blue subway station is located right by the hotel and provides cheap, regular direct services from and to O'Hare International Airport, so there's no need to spend lots of money on a cab. Yes, the rooms need updating but mine was more than adequate and the bed was very comfortable. There is a busy road next to the hotel but I didn't consider the noise level unacceptable and it was quiet at night. If you go to a big city, expect some big city sounds! Overall, a great experience. Why pay more? I would recommend this hotel to anyone seeking decent, well situated accommodation for a stay in Chicago.
Comment from Hotel Management
May 26, 2015 by Hotel Management, Hotel Management
Dear Valued Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that our staff were ready and eager to welcome you to our great city. It's something our staff takes great pride in, so we value the feedback you shared. Also, we are happy knowing that noise did not ruin your experience and are very appreciative of your recommendation too! Thank you again and we look forward to your return stay when visiting Chicago, IL in the near future. Sincerely, Nitin T General Manager
2 out of 5
by A verified travelerfrom Grosse Pointe Michigan

Not a great location

Posted May 18, 2015
Pros: It was clean.
Cons: The price does not really reflect the quality.
Location: It was quite a walk to the nearest anything, even the Starbucks! And it was through empty, industrial areas and right by the expressway.
The hotel was barely OK and we paid $445.00 a night!
Comment from Hotel Management
May 23, 2015 by Hotel Management, Hotel Management
Dear KK, Thank you for taking time to leave feedback about your stay at our property. We are sorry to hear that location and hotel did not meet expectations. We hope that you will give us another try in the near future to experience all the great thing we have to offer. Sincerely, Nitin T General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
We booked this hotel for the price and the location (closet to UIC) and would return for the ultra friendly hotel staff!
Comment from Hotel Management
May 13, 2015 by Nitin Talati, Hotel Management
Dear Recent Guest, Thank you for sharing your experience about your stay at our property while visiting the UIC campus. It is exciting to know that location and price were your reasons for staying with us. We are even more pleased to know you will return based on the services provided by our staff. Thank you for the great feedback and looking forward to your return stay. Sincerely, Nitin T General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Reasonably priced for the location.

Posted May 4, 2015
Pros: It was clean, had all the amenities and the staff was competent.
Cons: There were scuff marks here and there from wear but can be lived with.
This was the most affordable place in downtown Chicago. Other hotels were closer to Michigan Avenue and Hyde Park but this was close enough.
Comment from Hotel Management
May 6, 2015 by Hotel Management, Hotel Management
Dear Recent Guest, Thank you for posting a review about your recent stay. We are happy to hear that you found great value in our property while staying in Downtown Chicago. Thank you again and visit us soon. Sincerely, Nitin T General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom mi

Worth the stay

Posted Apr 8, 2015
Pros: close to the union station
Cons: free holiday inn breakfast
Location: close to union station and many local restaurants.
It was close to the union station so we could walk there after getting off the Amtrak. The staff was very courteous and helpful - very willing to help us know the correct busses to take. They also would hold our luggage when we got there and after we checked out so that we didn't have to carry it around. We would have preferred a free continental breakfast like we have had at other holiday inns (we love their cinnamon rolls) so that we wouldn't have had to search out another place for breakfast but we did know this was not offered before our arrival. We just were not willing to pay$8 for a continental buffet for a family of 4.
Comment from Hotel Management
Apr 10, 2015 by Hotel Management, Hotel Management
Dear Terri, Thank you for staying with us and for the 5 star review. We are happy to hear that our hotel was "Worth the stay" despite your family not receiving complimentary breakfast. It is confusing when one chain offers free breakfast and others do not. Please accept our apologies for the confusion and hope you will return in the near future. Warm Regards, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

solid accommodations close to the CTA.

Posted Apr 6, 2015
Well kept, friendly staff. A bit of a walk to the Magnificent Mile, but not arduous in good weather.
Comment from Hotel Management
Apr 8, 2015 by Hotel Staff, Hotel Management
Dear Recent Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and shopping along the Magnificent Mile too! Thank you again and we hope you will visit us soon. Sincerely, Nitin T General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Budget hotel close to museums

Posted Apr 1, 2015
Location convenient for MTA and museums but pretty dismal otherwise. Our room was right above a busy intersection with stoplights so we heard tricks braking and grinding through the gears all night. Coffee in the restaurant was pretty awful and they served it in a container of four cups all of which they charged for. Two cups were too many
Comment from Hotel Management
May 4, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for staying with us and please accept our sincere apologies for the inconveniences you experienced. The concerns you mentioned have been addressed and were greatly appreciated. Thank you again and hope to have you as our guest in the near future. Sincerely, Nitin T General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom St Louis, MO

Nice location and in walking distance of shopping.

Posted Mar 24, 2015
Pros: Location
Cons: Furniture
Location: Shopping dining train and bus systems
Great and comfortable hotel. In walking distance of shopping and dining. Checked in was a breeze. Room was clean only furniture drawer top drawer was broken which made the room be downgraded, extra amenities in bathroom and drinking amenities was fantastic (coffees, teas, & water.). No great view but comfortable with most noises. Facilities available was great.great team of people working together. Would recommend and stay again.
Comment from Hotel Management
Mar 26, 2015 by Hotel Management, Hotel Management
Dear Marvis, Thank you for staying with us while visiting Chicago. We are happy to hear that you enjoyed the amenities, friendly staff and some shopping too! Despite the problem with the drawer, we are extremely excited to receive the gift of your recommendation. Thank you again and see you soon. Nitin General Manager
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Feb 25, 2015 on Hotels.com
Comment from Hotel Management
May 2, 2015 by Adrienne, Hotel Management
Thank you for the 4 stars and for staying at our property while visiting the Chicago Downtown area. Hope to have the pleasure of welcoming you back during warmer weather s there is so much to do and see in Chicago. Nitin General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san jose

Very well located

Posted Feb 21, 2015
Liked it very much. Lot of snow in only one day. Very well located.
Comment from Hotel Management
Mar 6, 2015 by Adrienne, Hotel Management
Dear Sergio, I can completely understand how you feel about the snow that has covered Chicago which is beautiful and cold too. Also, we very happy to hear you liked our hotel and location very much. Thank you for again for sharing your feedback and hope the next time you visit there is no snow. Warm Regards, Nitin General Manager