Ratings based on 540 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Wisconsin

Family event

Posted May 26, 2015
Hotel was great, but my car was keyed in the parking lot. No security cameras outside.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
My family booked this hotel room for a weekend getaway to Chicago. The staff were all very friendly. The rooms were beautiful, updated and very cozy. The breakfast was amazing. We will definitly be staying here again!
Comment from Hotel Management
May 20, 2015 by Fran, Hotel Management
Thank you for taking the time to fill out the Expedia online survey with such positive feedback! I have shared your comments with my staf, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay with us. We truly enjoyed having you as our guests and we are looking forward to providing you the same pleasant accommodations and service the next time you are in our area. Kindest Regards, Fran Prybylo Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom STL

Nice place, good location in the burbs

Posted May 17, 2015
Great convenience for us to stay overnight, enjoy good food from a big variety of Indian restaurants around and get to airport (O'Hare-ORD) quick and relaxed. Very friendly staff and decent amenities.
Comment from Hotel Management
May 20, 2015 by Fran, Hotel Management
Thank you for taking the time to fill out the Expedia online survey with such positive feedback regarding your recent stay at our Homewood Suites Hilton. I have shared your comments with my staff, and they join me in thanking you for your kind words., We take pride in our hotel and the services we provide and we are very glad you enjoyed your stay with us. We do look forward to providing you the same pleasant accommodations and service the next time you are in our area. Kindest Regards, Fran P Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Berwyn, IL

Great place for a get away

Posted May 12, 2015
Pros: The room was very nice,clean and quiet. It had all the comforts of home.
Cons: Better quality TV signal
Location: The hotel is not far from Woodfield Mall and other shops and restaurants. There's also Level 257 for bowling and arcade games as well as Gameworks.
I really enjoyed my stay here. The room was very nice,clean and quiet. It had all the comforts of home. The only suggestion I would make would be to have better quality TV signal. Some channels had a great HD picture but the bulk of the channels had a fuzzy, bad quality that made it had to watch. Other than that the stay was perfect. The hotel is not far from Woodfield Mall and other shops and restaurants but just far enough away to avoid the traffic. The breakfast at the hotel was also very good.
Comment from Hotel Management
May 15, 2015 by Fran, Hotel Management
Thank you for taking the time to fill out the Expedia online survey with such positive feedback. I have share your comments with my staff, and they join me in thanking you for your kind words. We very much appreciate and value you feedback and will certainly share your information regarding the TV reception with our General Manager and Maintenance Engineer to ensure appropriate action is taken. We do take pride in our hotel and we are so glad to know you enjoyed your stay with us. We very much enjoyed having you as our guest and do look forward to providing you pleasant accommodations and service the next time you are in our area. Kindest Regards, Fran P Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

~ Birthday Excursion ~

Posted May 7, 2015
Pros: Private and easy to get around. Windows open for fresh springtime air.... recently remodeled with nice upgrades....beautiful granite & faucets.
Cons: Whirpools for suites????
Location: Classic Chgo suburban suburb w/ all the nat'l food chains, Woodfield Mall & many corps. etc... close 2 major highways; easy to get to the city& Ohare.
No reservation issues....on time check in.....clean environment in every room. REASONABLE RATES for better than average suites.
Comment from Hotel Management
May 8, 2015 by Jason, Hotel Management
Thank you for the 5 Star rating Birthday Girl!! I hope you will stay with us again!! Jason
5 out of 5
Recommended
for Families
by A verified traveler

Great hotel

Posted May 5, 2015
Pros: Everything
Location: It is near lots of restaurants.
Rented two rooms for special weekend with my sisters. The hotel was quiet and friendly, clean and spacious. The meals were tasty.
Comment from Hotel Management
May 6, 2015 by Fran, Hotel Management
Thank you for taking the time to complete the Expedia online survey regarding your recent stay with us at our Homewood Suites Hilton. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank yo again for sharing your experience, and we do hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Fran P Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

In town for horse racing....

Posted May 4, 2015
Pros: Clean and convenient
Cons: Needs some refurbishing, can tell it is an older hotel.
Location: Arlington Park, Woodfield Mall, and many restaurants.
We came into town for opening day of Arlington and for Kentucky Derby weekend. Very close to the track. While the hotel was a bit older, the room was spacious and clean and met our needs. The breakfast in the morning was good. The Managers reception was also very nice with appetizers and drinks. Definitely would stay again in the future.
Comment from Hotel Management
May 6, 2015 by Fran , Hotel Management
Thank you so much for taking the time to complete the Expedia online survey regarding your recent stay at our Homewood Suites Hilton. I have shared your comments with my staff and they join me in thanking you for your kind words., We do take pride in our hotel and the services we provide and we are so glad you enjoyed your stay with us. We truly enjoyed having you as our guest and we are looking forward to providing you the same pleasant accommodations and service the next time you are our guest. Kind Regards, Fran P Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
Yeah I dont even know what you think you can also be used to be me and my friends and relatives. .
Comment from Hotel Management
May 6, 2015 by Fran , Hotel Management
Thank you for taking the time to complete the Expedia online survey regarding your recent stay at our Hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests., We do hope to see you again soon! Kind Regards, Fran P Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2015
Bed was comfortable enough but pillows were awful!
Comment from Hotel Management
May 4, 2015 by Fran, Hotel Management
Thank you for taking the time to complete the Expedia online survey regarding your recent stay at our Homewood Suites Hilton Hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pillows on your recent visit. I have shared your feedback with our Head Housekeeper and we only have pillows in our inventory that are the Hilton Brand Standard. However, if you check with the Front Desk, they may be able to provide you with a pillow you may like better than the Brand Standard. Again, thank you for your time and valuable feedback. We sincerely appreciate your comments and do hope you will give us another chance to provide you with superior service and accommodations on your next visit to our area. Kindest Regards, Fran P Guest Relations Manager
2 out of 5
by A verified traveler

Posted Apr 22, 2015
Staff booked a room which was next to the entrance door and elevator though they have other rooms. It was too noisy to stay at there, we couldn't sleep well. Found black mold on the shower curtain, and some damage on the bath tub/wall.
Comment from Hotel Management
Apr 24, 2015 by Fran, Hotel Management
Thank you for taking the time to complete the Expedia online survey regarding your recent stay at our hotel On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I do hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Fran P Guest Relations Manager