Ratings based on 499 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lakeside Park, KY

Posted Mar 30, 2015
Room was VERY nice & clean. You could smell how fresh the sheets were.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

A better home away from home...

Posted Mar 29, 2015
Everything was good ... Can't pin point anything specific... But I would want to focus on customer service Very friendly staff.. Especially Red and Jay...
Comment from Hotel Management
Mar 30, 2015 by Jason, Hotel Management
Thank you so much for the 5 Star Rating!!! I will pass along your comments to Red and Jay. Take care!!
Comment from Hotel Management
Mar 30, 2015 by Fran, Hotel Management
WoW! Thank you for taking the time to complete the Expedia online survey regarding your recent stay at our Homewood Suites Hotel. We very much appreciate and value your feedback and will share it with Red, Jay and all of our team members. We do agree that Red and Jay are exceptional and we are very proud that they chose us to work for. We continuously work hard to improve the quality of our services to provide an exceptional experience for all of our guests. And, we were delighted to receive your very positive feedback. Kindest Regards, Fran P Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2015
It was nice for the price...........I will recommend
Comment from Hotel Management
Mar 30, 2015 by Fran , Hotel Management
Thank you for taking the time to fill out the Expedia online survey with such positive feedback for our Homewood Suites Hotel! I have shared your comments with my staff and they join me in thanking you for your kind words. We do take pride in our hotel and the services we provide and we are so glad you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service the next time you are in our area. Kind Regards, Fran P Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2015
Wonderful room, clean staff, good value for the price!
Comment from Hotel Management
Mar 30, 2015 by Fran, Hotel Management
Thank you so much for taking the time to fill out the Expedia online survey with such positive feedback! I have shared your comments with my staff and they join me in thanking you for your kind words. We do take pride in our hotel and the services we provide and we are so glad you enjoyed your stay with us. We truly enjoyed having you as our guest and we do look forward to providing you with the same pleasant accommodations and service any time you are in our area. Kind Regards, Fran P Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Schaumburg, IL

One night stay

Posted Mar 24, 2015
I loved it overall, our studio was very spacious and we had no complaints with anything. It was a nice quiet get away night for my boyfriend and I. Breakfast was decent and the staff were friendly.I would definitely come back again.
Comment from Hotel Management
Mar 26, 2015 by Fran, Hotel Management
Thank you for taking the time to fill out the Expedia online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We do take pride in our hotel and the services we provide and we are so glad you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service the next time you are in our area. Kind Regards, Fran P Guest Relations Manager
5 out of 5
Recommended
for Families
by A verified travelerfrom Austin, TX

Great for the Grandkids!

Posted Mar 22, 2015
Location: Schaumburg has lots of shopping in this area. And a pizza place that more than satisfied the 2 1/2 year old granddaughter!
We needed sleeping arrangements for us and 2 grandkids. This was great! Two TVs, a great breakfast, and nearby parking made this a fund stay.
Comment from Hotel Management
Mar 23, 2015 by Jason, Hotel Management
Hi Jan!! Thank you for the 5 star rating!!! I'm so glad you and your grandkids enjoyed your stay. I hope you will stay with us again in the future. I'm sure your grandkids would love our outdoor pool when it opens up in May.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Posted Mar 18, 2015
Pros: The staff, most of all.
Cons: This nitpicking but I think the sink area in the bathroom could benefit from a towel rack (and towels). It seems like such a logical placement.
Location: Woodfield Mall is minutes away. You could spend weeks there!
We've stayed at this Homewood Suites upwards of a dozen times and have always appreciated the facilities and location. This time was no different, although we noticed several welcome upgrades in the lounge.
Comment from Hotel Management
Mar 23, 2015 by Jason, Hotel Management
Thank you for being a repeat guest and thank you for the nice review. I hope you will stay with us again!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2015
Hotel got me in a room even though Expedia reservation never arrived and they did not expect me.
Comment from Hotel Management
Mar 23, 2015 by Jason, Hotel Management
I'm so glad everything worked out and we were able to get you into the hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Great for extended stay

Posted Mar 15, 2015
Staff was fantastic - stayed three nights during move out of state. Great breakfast every morning and evening meal most nights. Rooms were nice and location was convenient.
Comment from Hotel Management
Mar 16, 2015 by Jason, Hotel Management
Hi Maria, I'm so glad you enjoyed your stay with us and the meals. I hope you will stay with us again when you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with a few problems

Posted Mar 9, 2015
We had a king suite and the room was nice, clean, and updated. A few problems, the TV in the bedroom didn't work because the outlet was falling out of the wall. Additionally, the toilet paper holder was falling out of the wall. Despite that I would stay here again. The pool and hot tub are outdoor only, so no winter advantage, but there is breakfast.
Comment from Hotel Management
Mar 15, 2015 by Fran, Hotel Management
Thank you for taking the time to complete the Expedia online survey regarding your recent stay at our Homewood Suites by Hilton. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the outlet for the TV in the bedroom and the loose toilet paper holder on your recent visit with us. I have shared your feedback with our General Manager and Maintenance Engineer to ensure we handle these types of situations more expediently in the future. Again, thank you for your feedback. We sincerely appreciate your comments, they always help us improve. And, we do hope you will give us another chance to provide you with superior service and accommodations on your next visit to our area. Kindest Regards, Fran P Guest Relations Manager