Ratings based on 2,229 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Lovely hotel. Room was small. Great for 1person

Posted Sep 14, 2014
Lovely common spaces. The hotel staff was excellent, making several restaurant suggestions. Nice to have a yoga mat in the room and tv channel to guide in a relaxing routine. really enjoyed the cocktail hour in the beautiful loby.
4 out of 5
Recommended
for Couples
by A verified traveler

Great location in Loop

Posted Sep 11, 2014
Pros: Warm d├ęcor in common areas, proximity to Loop attractions and transit, welcoming place.
Cons: Can't really think of anything I found lacking other than no place to hang clothes in the room. My room would be tight quarters for two people bags
Location: Spent my time visiting family and customers. Enjoyed the park and Art Institute Museum where I ended up running into Justice Ruth Bader-Ginsberg.
Have had very good experiences at Kimpton hotels in Chicago, and went in with high expectations. Checkin was very fast, professional, and courteous. Room was available immediately despite fairly early check-in. Got to room and found everything to be very clean and functional. The only negatives were that vending was only available on even numbered floors, and my room had no place to hang clothes other than the door stop at the top of the room door. The music at the entrance and in the elevators was a little different experience as the hotel really is trying to exhibit a "hip factor" Not off putting, but a little comical for us older folks.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good location

Posted Sep 10, 2014
I like the hotel's lobby, the decoration is nice. Don't miss out the wine hour.
3 out of 5
by A verified traveler from Los Angeles

Good location

Posted Sep 5, 2014
Pros: The restaurants attached are quite good and the staff is friendly. Close to very good attractions in Chicago.
Cons: Our bed was not firm and was obviously sagging on one side. Not acceptable.
Location: Theater, restaurants and lovely historic Chicago buildings. Easy transportation to other parts of the city.
The hotel is located in an area that's considered the Theater district. It's great during the day but past 8pm it gets a little dicey. The entrance to the hotel is by no means grand and there are few doormen who help with opening doors and luggage. The lobby is a grand long room that's perfect for relaxing and hanging out. Although crazy busy at times because of free cocktail hour. Fast elevators and our room was nice, no view at all, sort of large with unused space that made you wish they decorated differently. I think they hold open space for beds for kids. They should utilize the space with furniture that makes unpacking and staying there more convenient when you DON'T have roll-outs in the room. Our bathroom was very nicely appointed but so tiny you could almost not move around.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
This is a nice hotel in a really good locality. Staff was friendly. Overall a very satisfactory stay.
3 out of 5
by A verified traveler

Posted Sep 4, 2014
Hotel was just ok and I had expected more having stayed at other Kimpton hotels before. The staff at this one was not so friendly and our room was an adjoining room and it felt like the people in the other room were directly in our room. Bed was comfortable and AC was great so overall our experience was ok but not the great I have come to expect from Kimpton.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value and great location

Posted Sep 3, 2014
Hotel was walking distance from many of Chicago's main attractions, which was great. Beautiful lobby and comfortable rooms. Less some weird spotting on the furnature, it was a great stay.
3 out of 5
by A verified traveler

Posted Sep 2, 2014
Reserved a king room and got a queen. Also, room service would be nice. Couldn't believe the hotel didn't offer it.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Sprinfield, IL

Nice older hotel with updates. Rooms are tight.

Posted Aug 28, 2014
Pros: Staff is extremely friendly.
Cons: FREE INTERNET!
Location: 312 is a good restaurant. $$$. The Randolph Tavern (a sports bar with good menu across the street) is my personal choice. A bit more causal. $$
I have stayed at this hotel three or four times in the past five years. It is always a pleasant experience and it is close to a number of good moderately priced restaurants. It is also very close to City Hall, County Offices and the Thompson State of Illinois building. If you have business with any of these agencies you cannot go wrong by staying here.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2014
While staff can be nosy about asking you the experience, the location, room and their service make the remarkable experience overall.