Ratings based on 2,988 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2014
This was my second stay at the Hotel (stayed before it was acquired by Marriott) and the experience remains great. Location is hard to beat, rooms are comfy, and staff attentive. Everything you desire from a hotel. Would definitely stay again.
Comment from Hotel Management
Dec 23, 2014 by Mark, Hotel Management
Hello, Hotel Chicago loves its guests and we’re glad to hear when a guest loves Hotel Chicago too! We agree the location is hard to beat with Harry Caray’s and the Oriental Theater, only a couple of Chicago’s many options, just steps away. We’re glad our rooms provided you a place to relax and enjoy your stay in the city. Our hotel team loves to welcome our guests, and we would love to welcome you back again too!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2014
It was a good experience, but since the construction and all this work so there is no lobby and it's busy at the front desk so u alalways have to wait which is so bad bec it's a small area and by the door and it's freezing.
Comment from Hotel Management
Dec 22, 2014 by Mark, Hotel Management
Hello, Winter is upon us in Chicago, and we understand that coming indoors is a welcome reprieve from the cold. Our hotel loves to offer warm, luxurious rooms and we’re sorry to hear that your wait by the doors was chilly. Our current renovations promise good things to come, and our welcoming, spacious lobby is underway. We hope you’ll soon return so we can show you our new look!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2014
Great location. Friendly and helpful staff. Room was very big and loved it. Bed and pillows wonderful.
Comment from Hotel Management
Dec 19, 2014 by Mark, Hotel Management
Hello, You had us at wonderful bed and pillows, and we’re glad you could enjoy a comfortable night’s sleep! Being rested fuels you for a great experience in the city and Chicago offers some of the best in shopping and eateries. We agree our location places you just steps away from enjoying it all. We hope you found plenty of reasons to return to the city, and when you do, we’d love to have you back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent experience at downtown Chicago hotel

Posted Dec 15, 2014
Pros: Clean, efficient staff, fun vibe.
Cons: nothing
Location: Within walking distance of the art museum, Macy's and State Street shopping, theatres. Cabs are easily accessible as is the EL.
Great experience from check in to check out! Staff is friendly and efficient. Restaurant State and Lake is great for any meal.
Comment from Hotel Management
Dec 16, 2014 by Mark, Hotel Management
Hello, Hotel Chicago loves its guests and we’re glad to hear when a guest loves Hotel Chicago back. Our team enjoys being welcoming because it is a pleasure to have each guest. It sounds like you found a gem: State and Lake, and we hope it’s all the more reason to come back to the city. When you do, Hotel Chicago would love to have you back too!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Grand Rapids, MI

Convenient location to shopping and transportation

Posted Dec 10, 2014
Pros: Room was very clean. Staff was pleasant
Cons: Will have to see once the lobby is renovated. It was under construction. There is absolutely no décor.
Location: The right location for Magnificent Mile and South of the river shopping (Macys). Right by the bus line stops.
Didn't spend much time at the hotel. Room was nice and clean but not very big and not a good view. No décor - the lobby was under construction and small. Not a 4 star hotel.
Comment from Hotel Management
Dec 11, 2014 by Mark, Hotel Management
Hello, We agree, our location is a highlight of Hotel Chicago. We’re glad it was a convenient stepping out point for the best in Chicago! Thank you for your notice of our clean, comfortable rooms. We appreciate hearing back from all of our guests, and want to thank you for your feedback about your room’s size and view. Being a boutique hotel, our spaces are unique, providing guests with a variety of rooms to choose from. We’d love to have you back in the future, to show off our new lobby and provide you with an enjoyable stay in a room more suited to your taste!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ky

Great hotel

Posted Dec 9, 2014
Really loved my room and staff very friendly and helpful. Fast service! I ordered room service and it was there in less than 15 minutes. It was close to everything downtown and I'd stay there again.
Comment from Hotel Management
Dec 10, 2014 by Mark, Hotel Management
single woman, Offering timely room service is just one way we like to thank our guests for choosing Hotel Chicago! It was a pleasure to have you as our guest and we appreciate your kind words about your room and our helpful team. The next time you’re looking for luxury and location, Hotel Chicago would love to have you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice boutique hotel

Posted Dec 8, 2014
Pros: Reasonable price. Good restaurants close by.
Cons: Charged extra for wifi which annoying and included at most hotels in recent years.
Had a pleasant stay in this boutique hotel. Lobby was being renovated so I'm not sure how it will look in the future. Good location in the Loop.
Comment from Hotel Management
Dec 9, 2014 by Mark, Hotel Management
Hello, Thank you for being a recent guest of Hotel Chicago. It was a pleasure to have you and we’re glad our location was a highlight of your stay. We hope you found plenty of reasons to come back to the windy city, and reasons to come back to Hotel Chicago too!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom PA

River North

Posted Dec 4, 2014
The Hotel Chicago is well located and the rooms are relatively comfortable but the facilities are a little limited. The rooms can also be noisy, two large multi-storey car parks are located close to the hotel. Car alarms not infrequently disturbed my night's sleep.
Comment from Hotel Management
Dec 5, 2014 by Mark, Hotel Management
Paul, We’re glad that our location was a highlight of your stay. Hotel Chicago loves to offer comfortable rooms and beds, and we regret you were not able to enjoy the good night’s sleep they offer. It was a pleasure to have you as our guest, and we hope the next time you are looking for a room with a great location in Chicago, we could win you over with an exceptional stay and a peaceful night’s sleep.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom AR

good location to everywhere

Posted Dec 3, 2014
it was good location i could go everywhere by walking and staffs were nice room was clean
Comment from Hotel Management
Dec 4, 2014 by Mark, Hotel Management
Layla, We agree, our location is a highlight of Hotel Chicago. We’re glad you found it convenient and that it made your stay more enjoyable. Our team loves to be welcoming because we enjoy having each guest. If you are looking for a comfortable room with a great location in the future, we’ll be here— looking forward to your return!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location and no extra charge.

Posted Dec 2, 2014
We booked it on Expedia with a 24 hours deal, so the price is nice. What's more, location is very good, and bus stop are at outside. I would say it is a good place to stay!
Comment from Hotel Management
Dec 4, 2014 by Mark, Hotel Management
Hello, Hotel Chicago loves its guests and your 5 stars are appreciated! We’re glad that our convenient location was a highlight of your stay. We hope you enjoyed your time in Chicago and found many reasons to return. When you do, Hotel Chicago would love to have you back too!