Ratings based on 5,470 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Henderson Texas

Tall Building

Posted Sep 3, 2014
Pros: Everything
Cons: Everything was great
Location: The location was great and everything was so close
My experience was great staying @ Hyatt Chicago, will do again
4 out of 5
Recommended
for Everyone
by A verified traveler

In the thick of it

Posted Sep 3, 2014
Great hotel, conveniently located ... Magnificent mile ... Staff is very attentive and welcoming. Excellent concierge. Rooms are great . Pool area too small.
4 out of 5
Recommended
for Everyone
by A verified traveler

Kids weekend

Posted Aug 31, 2014
The hotel was beautifully updated and very clean. The rooms were not as large as many comments indicated. It was a typical size room, but the bathroom was spacious. The workout facility is one of the best I have seen in a hotel. The location is great and the Starbucks in the lobby was perfect. My only criticism was the staff. We waited over 1 hour past check in for our room. The staff was less than accommodating with two small children.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saint Louis

Perfect location

Posted Aug 30, 2014
Great staff, excellent fitness center and the location is wonderful
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice Hotel in the Heart of the City

Posted Aug 26, 2014
Pros: Location, location, location, condition of facilities, and very nice gym equipment if you're planning to workout.
Cons: Connectivity to the wireless internet could be improved as described above.
Highly recommend this hotel to anyone exploring Chicago for their first time (or even their 2nd or 3rd) and is unfamiliar with the city. Nice short stroll to the Magnificent Male and John Hancock Center... overall a very convenient yet quiet location being tucked away into a quiet street off the main roads. Connectivity to the wireless internet could be improved. It was troublesome to connect in our room and in the lobby... and after your device was connected it was still finicky at best. I know I know... people will say "why are you wasting time online when you're on vacation!!?" My answer to that is, I like to be spontaneous and do my research while I am in the city... and I must say that overall experience with connectivity would certainly (and likely easily) be improved upon by the hotel to help travelers stay connected and do their research in an efficient and effective manner.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Very nice hotel and close to most shops.

Posted Aug 25, 2014
Overall, a great hotel and family vacation. The hotel staff was top notch and very helpful with all our needs. Location was fantastic. Beautiful room. The only thing we would change, larger room considering we were 4 people. But once again, A . Thanks Hyatt!
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Great time

Posted Aug 23, 2014
Great location. Friendly staff. Nice accommodations. Overall very happy.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

convenient to downtown activities

Posted Aug 23, 2014
Location: Close by magnificent mile and handy for bus to get anywhere.
Hotel was very nice. Staff were very pleasant and helpful and always someone available to answer questions. We really liked the location. Beds were very comfortable. Loved design of bathroom door, and lighting in both rooms. Near large hospital was not a problem - did not need complimentary ear plugs.
5 out of 5
Recommended
for Families
by A verified traveler from California

Nice hotel close to Michigan Ave...

Posted Aug 22, 2014
Pros: The location
Location: Navy Pier, great resturants and was able to taxi to the Shedd Aquarium and ride the train to Wrigley Field.
I was traveling with my 10 year old daughter & the location of the hotel was perfect.. Walking distance to the Navy Pier and most everything we wanted to do!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sweden

Very good but quite expencive

Posted Aug 16, 2014
Pros: Fantastic staff, proffesional and serviceminded. Good breakfast, lunch and dinner. Cool bar with very good selection
Cons: price
Location: In the middle of everything
Except for the price everything was very good and the staff fantastic