Ratings based on 868 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Madison, WI

Room was comfortable, pool was so-so.

Posted Jul 31, 2015
Loved the room with the king bed and sitting area. Very clean and comfortable. Not as close to Naperville has I had hoped. Also I thought the pool was mediocre.
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend getaway

Posted Jul 19, 2015
It's great staying there. Our room faces the Morton Arboretum. Rooms are clean and TV is big and nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Pros: The staff are great - very attentive.
Great locale. Great experience. The room was clean, bright and the furnishings were very good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington IL

Very nice hotel and great location

Posted Jul 12, 2015
Pros: The cleanliness and how comfortable it was.
Location: It has easy access to the main roads and the different suburbs.
We needed a place to stay while visiting my parents. This was a great location that was easy to get to. The hotel was beautiful, clean and very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel,close to restaurants and shopping.

Posted Jul 11, 2015
The hotel was nice and clean ,nice staff but the there was no microwave and no refrigerator in the room that u was in,that was the only thing that was wrong.
2 out of 5
by A verified traveler

Posted Jun 30, 2015
The bed was coming apart and there were microwaves or refrigerators like it said when we booked. Bathroom was really small
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Hotel Stay

Posted Jun 22, 2015
Pros: I really liked the layout of the room.
Cons: Need some updates to the bathroom.
Location: Great location. Close to the city. We found a great little ice cream shop near the hotel that was wonderful. The owner made us feel right at home!
The staff was very nice and it was a pleasant stay for us. We didn't spend a lot of time in the hotel as we were out and about all day. The location was great. The town was very quaint and nice. Overall, a very nice trip!
3 out of 5
by A verified traveler from Charlotte

Good repair/cleaning staff, terrible front desk

Posted Jun 16, 2015
We booked a king bed room and got a full bed one. We talked to front desk and the lady there argued with me blah blah as if they did not do anything wrong. A gentleman at front desk finally agreed to get us to a king bed room, but mentioned nothing about making up for the one night we stayed in the full bed room.No hospitality whatsoever from these front desk people. Then we got a clogged toilet with water spillover on the floor. We called, and a repair guy showed up quickly and got it fixed. Then a cleaning lady came in and cleaned up the mass on the floor. She also gave us some extra towels. There are some good fellows in this hotel, after all. Will never stay at this place again.
3 out of 5
by A verified traveler

Did not stand up to the Hyatt name

Posted Jun 2, 2015
Pros: Location
Cons: The Kitchen staff!
The room was ok, kinda small but ok. Called down and ordered BBQ Wings, when I got down to the dinning room to get them I was told they were not ready. Meanwhile the dinning room staff called my room 3 times telling me the wings were ready when I was down there asking for them several times. When they finally gave them to me I took them to my room and they were plain wings with buffalo sauce on the side (which is NOT what I ordered) When I called the dinning room and told them they argued with me and told me that I did not order them with BBQ sauce (which I did). Then they told me to bring them back and they will put BBQ sauce on them. By this time I was so hungry I just did what they said. I would have thought for a Hyatt Hotel they would have appoligized and let me keep the ones they made a mistake on and then brought me the correct ones at no charge. I paid $12 for 6 wings and by the time everything was said and done and I started eating them they were not hot anymore. :(
4 out of 5
Recommended
for Everyone
by A verified traveler from Warsaw,In.

Nice Hotel, close to all the highways.

Posted Jun 2, 2015
The parking was disappointing. I didn't see where there was valet parking offered?