Ratings based on 674 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler from Ohio
Decent business hotelPosted Aug 25, 2014
Pros: Large room. Comfortable.
Cons: Smelly lobby. A bit of updating needed.
Location: Convenient to tollway and business corridor.
I was a little concerned about the hotel since the lobby smelled of stale smoke and the parking lot didn't seem too well lighted. The room, however, was very comfortable and very clean. I was pleased with the value of the hotel and the weird lobby didn't impact the comfort of my stay.
by A verified traveler from Denver, CO
Old and run down- not up to Hyatt standardsPosted Aug 19, 2014
for Everyoneby A verified traveler
Posted Aug 18, 2014
Cons: Additional staff at check-in/registration.
Fine, except for an interminable wait at check-in.
by A verified traveler
Posted Aug 13, 2014
The outside of the hotel is misleading. From the outside, the hotel looks amazing! It looks brand new. From the inside (particularly the rooms, or at least the room we had) the hotel looks old, warn, under maintained and due for an significant update. The most noticeable part of the room was the bathroom. The toilet was wobbly, the sink looked very old. The shower head was so loose fitting that it leaked where it attached to the pipe and the head would only point straight down. The tv channel listing in the guest guide was completely inaccurate. On the other hand, the tv was nice. The beds were comfy though. The room layout was nice. The staff was very friendly. Perhaps the other rooms in the hotel are in better condition. For a short stay (one night) and a decent price, the experience was adequate.
by A verified traveler from Washington
Behind the timesPosted Aug 12, 2014
This is a clean, but aging hotel. The room was nice and comfortable, but I was a bit surprised that the were charging $9.99/day for internet access. This hotel location is close to many corporate headquarters and I expect that it is used often by business travelers. This type of "nickel and dime" charging I associate with hotels that are not aligned with their customers and/or failing, so they are looking for revenue in all the wrong places.
for Everyoneby A verified traveler from Denver
Every thing was excellentPosted Aug 11, 2014
Room service was slow but they made it complimentary!
for Everyoneby A verified traveler from LaGrange, GA 30241
Business TripPosted Aug 11, 2014
Pros: Room were large and comfortable.
Cons: Keeping the main areas cleaner, even when very busy. Replace worn carpet. Give guess that are there with a group a different location to set up.
Location: Location wasn't bad because we had our GPA and we did know a little about the area. There are thing within 5-10 miles but we didn't get to visit.
We stayed here July 23 - July 26, 2014. The staff was very friendly, helpful and professional. We had requested a refrigerator and the added a microwave also. The main areas could have been cleaner, but we think it was because of all of the young people that were staying there at the time. Also, there were no clean towels by the pools in the evening, but I did find some in the shower area, so I think maybe the person that was responsible, with that many guess there should have checked the area more often
for Everyoneby A verified traveler from kenner
friend,son weddingPosted Aug 5, 2014
Pros: only the room
Cons: looby smell
Location: nothing closer by
it was ok but lobby was smoking smell so strong ,room service was ok
Comment from Hotel Management
Aug 12, 2014 by Robert, Hotel Management
Mr. Kenner, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
for Everyoneby A verified traveler
Nice hotel, friendly staffPosted Jul 22, 2014
Cons: they dont offer free breakfast.
Stayed there for business purposes, friendly staff, clean rooms and good location. Its a lil too pricey for what you get , specially when breakfast is not included.
by A verified traveler from GA
There are better hotels for lessPosted Jul 19, 2014
The facility is ageing and it shows. Stains in the hallway carpet from leaks with a musty smell. If you order in you have to go to the lobby to pick up. This is in an attempt to promote room service dinning. If the food were better then folks would eat in. Cleaning staff poor house keeping