Ratings based on 824 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom TORONTO

Great hotel

Posted May 20, 2015
Good location right off the highway, just 25 min outside of Chicago downtown and magnificent mile area, quite and nice upscale suburban area ,free parking and free internet, downside no fridge in the room I would have perferd one, FYI. this hotel is close to fashion outlets of Chicago about 10 min drive
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
Location: Close by to Naperville and Oakbrook. It was easy to jump on the highway and get anywhere you want to go
great experience-convenient location. The staff was friendly. The room was clean and the beds were comfortable. I would go back to this hotel and would recommend it to anyone needing a hotel in the area.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 18, 2015
Overall experience was nice. I will come back when in the area.
2 out of 5
by A verified travelerfrom Florida

Two towels?

Posted May 13, 2015
Pros: Nice staff.
Cons: Properly stock the room!
Lobby is undergoing a major renovation. Room had only 2 towels, 2 glasses, 1 coffee for coffeemaker, tea wasn't restocked. Room wasn't made up until la the PM, and we had to ask maid to leave so we could dress for dinner. Horrible 3rd floor view of tollway.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2015
Room very nice but no ambiance in public areas. Looks like they are under construction.
3 out of 5
by A verified travelerfrom Paris

Très loin de Chicago, prix élevé

Posted Apr 29, 2015
Pros: La navette pour aller à la gare
Cons: Tout le reste, hôtel très vétuste
Location: Rien, coincé entre autoroutes et garages auto
Très loin de Chicago, une heure de train. Restaurant horrible (très cher pour des plats pas bons) Chambre ok mais un horrible bruit de la centrale d'air en bas de l’hôtel empêche de dormir Salle de sport et piscine : bof Hôtel vieillissant qui a besoin d'un gros lifting et des protections sonores car il est collé à l'autoroute.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Illiois

Currently going through an overall remodel

Posted Apr 27, 2015
Pros: Location and price
Cons: Coffee in am for the guests.
Location: Short distance to three major shopping areas and wide variety of restaurants.
Considering all the issues with a remodel/update the hotel was good and the staff was attentive
2 out of 5
by A verified travelerfrom Bradenton, Florida

Disappointed

Posted Apr 25, 2015
Pros: The ice machine was close to my room.
Cons: The cleanliness of the over all hotel.
Location: The location was near what we had planned. I guess the overall location of this hotel is good. There is shopping and dinning within 2 miles.
I wasn't impressed with this Hyatt. The lobby was dusty/dirty (and not from being under construction), my room was dusty, and every time we went to the restaurant during the hours it was supposed to be open there wasn't anyone to be found. Oh, and the pool. Let's put it like this. It was cloudy. When we checked out of the hotel we weren't even asked how our stay was.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to my meeting palce

Posted Apr 23, 2015
The staff were wonderful, and very helpful. All had a smile. Helped us find a place to eat
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

An oasis

Posted Apr 10, 2015
Arriving in the area for my mother's funeral was emotionally difficult. The staff at this hotel and the facilities themselves were especially comforting under the circumstances. My 6 year old granddaughter was able to enjoy the wonderful pool. One of my daughters and myself were encouraged to try Patrillos for dinner and since we do not have one of these in our state, it was a wonderful experience (especially the chocolate cake!) Kudos to this Hyatt!