Ratings based on 851 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Jun 30, 2015
The bed was coming apart and there were microwaves or refrigerators like it said when we booked. Bathroom was really small
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Hotel Stay

Posted Jun 22, 2015
Pros: I really liked the layout of the room.
Cons: Need some updates to the bathroom.
Location: Great location. Close to the city. We found a great little ice cream shop near the hotel that was wonderful. The owner made us feel right at home!
The staff was very nice and it was a pleasant stay for us. We didn't spend a lot of time in the hotel as we were out and about all day. The location was great. The town was very quaint and nice. Overall, a very nice trip!
3 out of 5
by A verified traveler from Charlotte

Good repair/cleaning staff, terrible front desk

Posted Jun 16, 2015
We booked a king bed room and got a full bed one. We talked to front desk and the lady there argued with me blah blah as if they did not do anything wrong. A gentleman at front desk finally agreed to get us to a king bed room, but mentioned nothing about making up for the one night we stayed in the full bed room.No hospitality whatsoever from these front desk people. Then we got a clogged toilet with water spillover on the floor. We called, and a repair guy showed up quickly and got it fixed. Then a cleaning lady came in and cleaned up the mass on the floor. She also gave us some extra towels. There are some good fellows in this hotel, after all. Will never stay at this place again.
3 out of 5
by A verified traveler

Did not stand up to the Hyatt name

Posted Jun 2, 2015
Pros: Location
Cons: The Kitchen staff!
The room was ok, kinda small but ok. Called down and ordered BBQ Wings, when I got down to the dinning room to get them I was told they were not ready. Meanwhile the dinning room staff called my room 3 times telling me the wings were ready when I was down there asking for them several times. When they finally gave them to me I took them to my room and they were plain wings with buffalo sauce on the side (which is NOT what I ordered) When I called the dinning room and told them they argued with me and told me that I did not order them with BBQ sauce (which I did). Then they told me to bring them back and they will put BBQ sauce on them. By this time I was so hungry I just did what they said. I would have thought for a Hyatt Hotel they would have appoligized and let me keep the ones they made a mistake on and then brought me the correct ones at no charge. I paid $12 for 6 wings and by the time everything was said and done and I started eating them they were not hot anymore. :(
4 out of 5
Recommended
for Everyone
by A verified traveler from Warsaw,In.

Nice Hotel, close to all the highways.

Posted Jun 2, 2015
The parking was disappointing. I didn't see where there was valet parking offered?
3 out of 5
Recommended
for Everyone
by A verified traveler

Bathroom pipes slow to drain😒

Posted Jun 1, 2015
Nice but should be better, blanket looks dirty and so worn ou, but very friendly staff except the service bus drivers.
4 out of 5
Recommended
for Everyone
by A verified traveler from Omaha

Nice hotel

Posted May 30, 2015
It's good hotel. And great place to stay n relax. Staffs are freindly and cooperative . I would like to stay again in this hotel ..........
5 out of 5
Recommended
for Everyone
by A verified traveler

That was a pleasant stay

Posted May 28, 2015
We liked everything about this hotel. Our room with comfortable beds, a breakfast room with fresh tasty food and nice tableware, a spacious lobby area, a clean swimming pool with soft new towels - everything was of high quality. Hotel staff is very nice and professional.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mi

Relaxing hotel and so clean

Posted May 26, 2015
I was suprised !! more than I expected very clean nice view the staff are very sweet the receptionist are so respectful and nice I will recommend
4 out of 5
Recommended
for Everyone
by A verified traveler from TORONTO

Great hotel

Posted May 20, 2015
Good location right off the highway, just 25 min outside of Chicago downtown and magnificent mile area, quite and nice upscale suburban area ,free parking and free internet, downside no fridge in the room I would have perferd one, FYI. this hotel is close to fashion outlets of Chicago about 10 min drive