Ratings based on 1,534 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Minneapolis, MN

Just ok and may be for next time

Posted May 24, 2015
We got first room and was noisy. We could not switch. Carpet was little bit filthy and bed seets was questionable. Not sure i will go there unless lower price is offered.
1 out of 5
by A verified traveler

Unpleasant experience

Posted May 18, 2015
The hotel is fine, its an averge room. Unfortunately I left behind an expensive set of running clothes. I called the hotel just a few hours after checking out when I realized what I had done. They said they would check and get back to me and I received no response. I called again the next day and was told there was nothing found. Which is housekeeper code for we threw them away or we kept them. The clothes cost more than what we paid for the room. Very upset at the dishonest staff.
1 out of 5
by A verified traveler

Posted May 12, 2015
Booked a reservation two months prior to arrival. When I got there at 5:20 they had already gave my three rooms away even though they had my credit card on file. (Hyatt said my expiration on my card had expired...same card number I had with me when I checked in) They could conveniently book it with another hotel, which was less than adequate.Reminder they gave my card number to the other hotel to make the reservation for me...Hmmm card worked there) Can we say overbooked!!!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom IL

Great hotel value!

Posted Apr 25, 2015
Pros: Location, modern feeling, friendly staff, good water pressure (shower), great price.
Cons: Better bed pillows. They're too small and offer little support.
Location: All the shopping and dining you could possible dream of.
This hotel is ideally located at the junction of 90/290, and it's nestled in a (relatively) quiet nook across the street from IKEA. Tons of shopping and dining, and I'd highly recommend this hotel if you're attending a Convention. The bathrooms aren't quite as nice as a purpose-built Hyatt Place, but they're adequate (and the water pressure was outstanding in this hotel). The beds are comfortable, but like so many other hotels these days, the pillows are too small and provide almost zero support. I'm not sure who advised hotels to start buying those small bed pillows, but I'm sure (he) doesn't have them on (his) bed at home! The breakfast was nice and the staff was friendly and attentive. Again, highly recommended.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

An affordable alternative to staying downtown.

Posted Apr 12, 2015
Great location; accessible to many amenities. Modern facilities and a refreshing environment. The staff was very helpful.
2 out of 5
by A verified travelerfrom Indiana

Not a good stay

Posted Apr 10, 2015
We love the Hyatt chain of hotels, but this one let us down. They advertise breakfast sandwiches on the expedia site and when we got to breakfast we were told they weren't serving them that day. Our room wasn't as comfortable as what we normally find at Hyatt and the check out clerk was rude. She told us that she doesn't like "expedia reservations ". The one thing we did enjoy about the hotel was the pool was heated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay for a last minute trip

Posted Apr 8, 2015
We chose this hotel for a 1 night stay in Chicago. The staff was friendly and our room was nice. The bathroom was small and there was no microwave, But there was one off the lobby in the kitchen area. Breakfast was not fancy but nice,the staff was always cleaning and refilling the food. The pool and hot tub were nice, with staff refilling towels before we even had to ask. We would stay again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend getaway

Posted Apr 6, 2015
The pool was nothing fancy but was clean and not crowded. Breakfast was above average. The hotel staff was excellent. They were always willing to help.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis

Nice hotel for families

Posted Apr 3, 2015
Pros: Our room was spacious. The hotel breakfast was excellent. All hotel staff were friendly and helpful - great customer service!
Cons: The pool was cold. There isn't a washer/dryer on site.
Location: The hotel is close to the Lego Discovery Center, IKEA, Woodfield Mall and Whole Foods, which is a great place to have lunch or dinner.
We stayed at Hyatt Place for four nights for spring break vacation with our kids. We chose this hotel because of its proximity to shops and restaurants, plus it's easy to get to the Blue Line to take downtown Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
There were four adults and four chikdren in our group with two rooms. The rooms were nice and suited what we needed them for. Pool was nice and kids really liked it. We asked for ajoining rooms and were told no problem but when we checked in they were all taken.