The staff was friendly, no problem there. However the place seemed a little run down. Not like other hyatts I've stayed at. I did complain, when i literally never do that the people upstairs were stomping around, flushing the toilet constantly, and used whag sounded like a drill on the floor right above me. I told the front desk and it continued, i asked for another room but that didnt happen. Usually not a big deal but for 3 days straight of not being able to sleep because of excessive noise was frustrating.