Ratings based on 5,508 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the middle of it all

Posted Jul 27, 2015
Pros: everything
Had a awesome stay here.. Clean, friendly and very helpful for someone's first stay in Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
WE have stayed here before and enjoy the easy, fast check -in. Everyone was pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler from Green Bay Wi

Nice room in an excellent location.

Posted Jul 26, 2015
Location: Obviously downtown Chicago, need I say more. Great city and great location to everything fun to do.
Hotel staff was very friendly and we enjoyed our stay in downtown Chicago. The room was clean and well appointed and I would highly recommend if you are staying in Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2015
It was a very great and beautiful hotel to stay at! I enjoyed the room very much as well as the view from our room!
5 out of 5
Recommended
for Everyone
by A verified traveler

great convenient hotel

Posted Jul 26, 2015
The hotel was a little tricky to get to, but once there was a great location. The hotel was very large. Service was quick and friendly. we arrived early and although our room wasn't quite ready, they texted us 30 minutes later saying it was available way earlier than we could have expected. views weren't the best, looked into people's bedrooms in the condo's across the street, but we closed the curtains and where just fine. Rooms were clean, bed and sheets were very comfortable. noise level was so-so, but typical for a hotel. staying here again in the fall
2 out of 5
Recommended
for Everyone
by A verified traveler

dissapointed

Posted Jul 24, 2015
Travel to Chicago on business 5 x a yr wanted to try different hotel. Truly this hotel is all about events and conferences. It's loud crowded noisy plus u placed n a room and there was construction going on until 9pm. Never return
5 out of 5
Recommended
for Everyone
by A verified traveler

Location was excellent

Posted Jul 24, 2015
Pros: Convenient location, most of my conference was held there. Any places that I wanted to see was located within walking distance of the hotel.
The hotel staff was pleasant and professional. Any questions and concerns I had was addressed.
1 out of 5
by A verified traveler

Posted Jul 22, 2015
Pros: Had a lot of bars and restaurants, although expensive
Didn't realize I was getting a handicapped accessible room...The room didn't feel clean. The supplies in the bathroom e.g. body lotion was 80% empty. Poor customer service. I left my credit card behind in the room and couldn't get any support in getting back my card and had to cancel it.
2 out of 5
by A verified traveler

Very disappointed

Posted Jul 21, 2015
Pros: Nothing
Cons: Everything
Location: DONT STAY THERE!!!!
I have stayed at the Hyatt a few other times, wasn't the best but nothing to complain about, this time was awful. Staff was very rude & the room was dirty & the shower had mold, the sink wouldn't work right..... When I checked in they said that all they had was a handicap room with 2 beds. I said I didn't reserve a handicap room, he proceeded to tell me that was all he had & then went on to tell me that is what my reservation from Expedia requested. So I showed my reservation confirmation from Expedia, he just said well there is nothing I can do, it is probably because you reserved it through Expedia. I told him that this was unacceptable, he just shrugged his shoulders & said that is the best he could do. I reserved the room back in March, so it wasn't like I was trying to get a room at the last minute. I can say after that I will NOT stay there again. I would also like to add that the handicap room was the FURTHEST room from the elevator. Wasn't a problem for me, but it would have been awful for a physically challenged person to say the least. I wonder if that is the room they put bad people who reserve a room through Expedia......
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
Pros: Location
Cons: When upgrading a room, be more specific on the features. Do not oversell! Make sure cleaning lady does not come to early gives time to answer the door
Location is terrific, they were doing some type of work somewhere so it had some undesirable noise. We had a partial lake view which was an upgrade, not sure I would have upgraded after I actually saw the view. Cleaning lady, came in our room at 8 AM after one quick knock. Put up a sign if you don't want to be bothered. Overall, enjoyed the hotel and its location and would go back.