Ratings based on 3,922 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel

Posted Apr 11, 2014
fantastic!!! like to swim maybe could add a pool in the future but hotel probably geared for corporate thanks for making family available on weekends for reasonable price. will stay again many times. thanks
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Apr 9, 2014
Cons: Offer free wifi . . . charging almost $10 per day is way too much when so many other places offer it for free
Location: Walking distance to Millenium Park
I enjoyed my stay for the most part but did not like the fact that wifi cost almost $10 per day. The cafe in the hotel lobby was selling Starbucks products including Frappuccinos which was nice however, they were charging quite a bit more than Starbucks.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Apr 7, 2014
Staff is very friendly (except bellboys when you don't give "enough tip"). Room was great with an awesome view of Navy Pier. Would definitely stay here again.
4 out of 5
Recommended
for Everyone
by Joy from Ontario, Canada

International Carwash Show

Posted Apr 3, 2014
Pros: Bright, Clean, Convenient .. not to mention, friendly environment.
Cons: Shuttle to and from airport could be improved
Location: Never had much time 'to do' anything .. so can't comment.
We were very pleased with out stay at your hotel. This was our first stay in Chicago, and thanks to the proximity of your hotel, we fell in love with the city. Breathtaking view of the city from our room, found it to be easy to navigate, clean and staff was curious and friendly. The only issue we had (however small it was) was the shuttle service to and from the airport. Evidently, less costly to take a taxi rather than the shuttle supplied by the hotel ... Found THAT factor rather confusing, to say the least. The shuttle bus to and from the Trade show was made easy and convenient .. and greatly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Mar 31, 2014
Pros: Beautiful
Cons: Parking pieces much higher than any around
Great location and great price with the exception of parking...price was outrageous
4 out of 5
Recommended
for Everyone
by A verified traveler

Spring Break Trip

Posted Mar 31, 2014
Pros: Nice Lobby and Bar Area
Cons: Food
Location: Magnificent Mile - Shopping
Hotel was nice but the food wasn't great. We had a great time shopping.
3 out of 5
Recommended
for Everyone
by Ed from Jordan

Good hotel centrally located

Posted Mar 30, 2014
Pros: Its location. Fast check-in/check-out service. Luggage handling done very well. Friendly staff.
Cons: The bathrooms. No bars to hold on to in the shower. No hand held shower. Towels located under sink so you need to get out of the tub to get one.
Location: Centrally located hotel close to shops and restaurants and other entertainment.
In general it was good. Long waits for elevators due to a convention. Housekeeping not up to a 5 star facility. Cold food delivered in main lobby restaurant in late evening..
2 out of 5
Recommended
for Everyone
by A verified traveler from miami beCh

Pleasant

Posted Mar 30, 2014
Pleasant staying, professional staff but cold, nice hotel for corporate, not leasire
2 out of 5
by A verified traveler

NOT what I had planned

Posted Mar 25, 2014
Pros: location
Cons: BETTER COMMUNICATION!!!!! READ YER LABELS MAKEUP AND NAILPOLISH? REALLY.......this could have been a very hazardous situation.
I ordered a refrigerator the day before and it was never delivered, then when I called to get it they brought me this beat up fridge with a crooked door. I was also charged for food I didnt buy, granted it was all comped.....it was aggravating. I ordered a toothbrush and got qtips, and my daughter ordered makeup remover and they sent NAIL POLISH REMOVER!! Good thing she didnt use it......to say the least I was really dissappointed seeingas I opted for this hotel to be "better" than the other.
3 out of 5
Recommended
for Everyone
by dseyller from peru il

Expected a bigger room.

Posted Mar 17, 2014
My fiancé and I were expecting a room like the pictures but it was nothing like it and we paid a pretty penny to stay there for one night. We were also on the 36th floor right next to the elevators you could hear them going up and down all night long... Other than that the staff was very nice and the restaurants within the hotel were amazing.