Ratings based on 838 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from normal il

Nice hotel.

Posted Aug 26, 2014
Great staff, very clean. Excellent location to restaurants and shopping. Easy to get to on a very congested area. Outside appearance is deceptive . Looks small until you step inside. Huge atrium, nice bar and sitting areas. Several attractive outdoor sitting areas
3 out of 5
by A verified traveler from Michigan

Not your typical Hyatt Regency

Posted Aug 26, 2014
Pros: Easy access to local freeways and within 30 minutes of downtown.
Cons: Room furnishings and pop machines on each floor.
Location: Good location near other hotels with very nice large surrounding property and parking lot.
Expected typical HR room, with a small refrigerator, maybe a micro wave, and a comfortable easy chair or two. Room was large but spartanly furnished. Bed was comfortable and the best thing. TV did not have some local channels and must pay for Wifi. Overall not what we expected.
4 out of 5
Recommended
for Everyone
by A verified traveler from IN

Doesn't look like much from outside but very nice!

Posted Aug 19, 2014
We stated one night, room was nice and clean. Bed was comfortable. You got a tube of toothpaste-most hotels don't do that. Very clean, friendly hotel staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockford

1 Night Stay

Posted Aug 16, 2014
I was unsure of what to expect when booking this hotel due to reviews I had read on various websites. I found no issues with the hotel myself and the location was ideal for what I needed the hotel stay for. Not a bad place to stay.
Comment from Hotel Management
Aug 21, 2014 by HotelMgmt, Hotel Management
We are so pleased to hear that the Hyatt Regency Schaumburg, Chicago met all of your expectations during your recent stay. We are always happy to from a guest who was so pleased with our accommodations and location. Thank you for your review, we do hope the next time you are in the area you will be back to stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2014
Excellent location; helpful and friendly staff; comfortable beds; beautiful room. I would definitely stay here again!
Comment from Hotel Management
Aug 11, 2014 by HotelMgmt, Hotel Management
The kind words that you've shared for our staff, accommodations and location are truly appreciated. Thank you for taking the time to share your impressions of the Hyatt Regency Schaumburg, Chicago. We certainly look forward to welcoming you back to our hotel sometime in the near future.
4 out of 5
by A verified traveler from Tempe, AZ

Posted Aug 7, 2014
Pros: The staff was very accommodating and professional.
Cons: The aesthetics were a bit austere and off-putting when arriving late at night. It felt more like a dorm or hospital setting. The staff-Wonderful!
Location: I was there for business. A bit difficult to find.
For the price, I would try another hotel nearby on my next trip.
Comment from Hotel Management
Aug 11, 2014 by HotelMgmt, Hotel Management
While we are happy that your recent business trip brought you to our hotel, we do regret that we were unable to fully meet your expectations. It was our pleasure to accommodate you at the Hyatt Regency Schaumburg, Chicago and we hope you will allow us the opportunity to impress you during a future visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baraboo WI

Clean and welcoming

Posted Aug 7, 2014
Pros: Clean, nicely decorated
Cons: Had no vending machines available.
Location: Mega shopping and IKEA were in walking distance
Hotel was very nice. Great price. Beds were very comfy. Good location - easy to find right off the interstate. Will definitely stay again.
Comment from Hotel Management
Aug 11, 2014 by HotelMgmt, Hotel Management
Thank you for choosing the Hyatt Regency Schaumburg, Chicago. Whether staying with us for business or leisure, we are always happy to learn when our accommodations and location work out well for a guest's needs. We are very pleased to know that your experience with us has inspired a return visit and we look forward to welcoming you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Murfreesboro, Tn

Nice hotel close to mall, eateries, and mall

Posted Jul 18, 2014
Staff was pleasant, hotel clean, also received early check in as requested. Will stay again on next visit.
Comment from Hotel Management
Jul 24, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to let us know about your recent stay at the Hyatt Regency Schaumburg, Chicago. We're delighted that our location was convenient for your needs and we look forward to your next visit with us in Schaumburg.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
Enjoyed the stay and warm welcome. Overall nice experience.
Comment from Hotel Management
Jul 14, 2014 by HotelMgmt, Hotel Management
We are delighted to read about your pleasant stay at the Hyatt Regency Schaumburg, Chicago. We hope you'll choose to visit with us again the next time you are in our area.
1 out of 5
by A verified traveler from Michigan

So glad I did not pay full price.

Posted Jun 29, 2014
The floor was not vacuumed. The furniture was marred. The walls are so paper thin that there are signs posted to remain quiet during evening hours. We went to the restaurant and were essentially ignored to the point that we left. The hot tub was broken and the pool was filthy. I will never stay here again!
Comment from Hotel Management
Jul 10, 2014 by HotelMgmt, Hotel Management
While we are grateful for your feedback, it is truly disappointing to learn that your stay did not reflect the high standards of service we've set in place. We would like to offer our sincere apologies for the inconveniences that you experienced during your stay. We greatly appreciate you addressing your concerns, as we will be sharing your review with the appropriate members of our staff so that the necessary improvements can be made. We hope you will someday allow us the opportunity to welcome you back.