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Reviews of Hyatt Rosemont

3.5 out of 5
Hyatt Rosemont
6350 N River Rd, Rosemont, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 529 out of 1003 reviews" "
Rating 8 - Good. 261 out of 1003 reviews" "
Rating 6 - Okay. 113 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , well kept, great customer service
Stayed 1 night in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brandon on Apr 17, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

2/10 Terrible

lorraine

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. We will use this as a training tool fore improvement. Hope to see you again soon!

10/10 Excellent

Angie S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Everything was beyond my expectations. Thank you Hyatt 😊
Stayed 1 night in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

8/10 Good

Jennifer, Hampshire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to stay at if you want to gamble at Rivers Casino
Stayed 1 night in Mar 2024
Response from Brandon on Apr 4, 2024
Thank you for taking the time to tell us about you experience with us. Hope to see you again soon!

2/10 Terrible

Bhargava Raja

Disliked: Staff & service
They haven’t provided me with free breakfast and not even a single water bottle The receptionist is rude
Stayed 1 night in Mar 2024
Response from Brandon on Apr 3, 2024
Thank you for taking the time to tell us about your experience. Sorry it was below standard. Hope to see you again soon!

10/10 Excellent

Llynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing
Stayed 3 nights in Mar 2024
Response from Brandon on Apr 3, 2024
Thank you for taking the time to tell us about your experience. Glad it was above standard. Hope to see you again soon!

4/10 Poor

Joe

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property seemed outdated. Our neighbors arrived around 10pm and were very loud and smoked weed most of the night.
Stayed 1 night in Mar 2024
Response from Brandon on Apr 3, 2024
Thank you for taking the time to tell us about your experience. Sorry it was below standard. Hope to see you again soon!

10/10 Excellent

Cynthia

Traveled with group
Our room was very clean and the personnel were very nice and helpful.
Stayed 1 night in Mar 2024
Response from Brandon on Mar 30, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Brandon on Apr 18, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$25 charge for parking is outrageous! I know this is Chicago where everything is expensive. However, my stay was only 12 hours and that is like paying $50. Even if i stayed longer 3pm to checkout at 11am $25 is still price gouging! Parking is not secure, other than covered parking cost should be prorated for time of stay (12 hrs x $1.25= $15).
Stayed 1 night in Mar 2024
Response from Brandon on Mar 30, 2024
Thank you for taking the time to tell us about your experience. We take your comments seriously and will use them as a training tool moving forward. Hope to see you again soon!

8/10 Good

Jessica

I think it’s ridiculous that I had to put my room on a list every day in order to have my room cleaned and my linens changed. Especially, since I wasn’t advised of this policy during check-in.
Stayed 3 nights in Mar 2024
Response from Brandon on Mar 30, 2024
Thank you for taking the time to tell us about your experience. We take your comments seriously and will use them as a training tool for improvement moving forward. Hope to see you again soon!

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and reasonably priced. Front desk staff was friendly. Parking was easy and transportation to O’Hare was on time with friendly drivers.
Stayed 1 night in Mar 2024
Response from Brandon on Mar 27, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The costumer service really good and professional
Stayed 4 nights in Mar 2024
Response from Brandon on Mar 27, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

6/10 Okay

Billy

Traveled with family
Skip
Stayed 1 night in Mar 2024
Response from Brandon on Mar 25, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon.

10/10 Excellent

Rohit Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by to the Airport
Stayed 1 night in Mar 2024
Response from Brandon on Mar 23, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room on the 6th floor faced the casino across the street. For being in a busy area, my room was very quiet. Even though it is a weeknight I expected to hear the usual sounds from other guests in the hallway. I heard nothing. Overhead flight traffic into O’Hare was minimal. The room was clean and modern. Full size bottles of Pharmacopia brand body wash, shampoo, conditioner and body lotion were provided in addition to a wrapped bar of soap. As other reviewers have noted a microwave is not in the guest room, only a small refrigerator and a single cup coffeemaker similar to a Keurig. Many reviewers have complained about the hotel’s lack of transparency about the price of overnight parking in the City of Rosemont’s parking ramp next to the hotel. I prepaid my hotel room on Expedia. I went to the Hyatt app before booking through Expedia to ensure I clearly understood the prices. I knew I would be asked at check in to put a $50 deposit for damages on my credit card. This is standard practice so I don’t understand why this upsets people. The front desk staff told me that the $25 fee for overnight parking in the parking ramp will be taken from my $50 deposit. Great! I don’t have to swipe my card again. Easy. Plus, $25 for covered overnight parking is a bargain around here. Given the need to stay overnight near O’Hare in the future, I would stay at this Hyatt again.
Stayed 1 night in Mar 2024

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
I like the shuttle to and from airport
Stayed 3 nights in Mar 2024
Response from Brandon on Mar 19, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024
Response from Brandon on Mar 19, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

2/10 Terrible

natashia

Stayed 1 night in Mar 2024
Response from Brandon on Apr 5, 2024
Thank you for taking the time to tell us about your experience. We take your comments seriously and will use them as a training tool for improvement. Hope to see you again soon!

8/10 Good

Theresia, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Have stayed several times.
Stayed 1 night in Jan 2024
Response from Brandon on Mar 14, 2024
Thank you very much for taking the time to tell us about your experience. Looking forward to seeing you again soon!

6/10 Okay

Nathan

Parking when booked said free. It definitely wasnt. Early check in by an hour was 15 dollars. The cafe is ridiculously priced. The casino across the street was a bonus.
Stayed 1 night in Mar 2024
Response from Brandon on Mar 9, 2024
Thank you for taking the time to tell us about your experience. We will look into the parking and the café pricing. Hope to see you again soon!

2/10 Terrible

osama

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brandon on Mar 7, 2024
Thank you for telling us about your experience. I apologize it was below standards and will this as a training tool for our staff for improvement.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brandon on Mar 5, 2024
Thank you for taking the time to tell us about your experience. I hope to see you again soon!

10/10 Excellent

Zehra

Stayed 5 nights in Feb 2024
Response from Brandon on Mar 22, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon on Mar 2, 2024
Thank you for taking the time to tell us about your experience. We are happy to see your stay was above standard. We hope to see you again soon!

10/10 Excellent

Jimmie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel @#StopJockin
Stayed 2 nights in Jan 2024
Response from Brandon on Feb 19, 2024
Thank you for taking the time to tell us about your experience. We are glad to see it was above standard. Hope to see you again soon!

8/10 Good

Raquel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again.
Stayed 1 night in Feb 2024
Response from Brandon on Feb 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Waldemar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon on Feb 16, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

4/10 Poor

Robert, Palatine

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Undercooked breakfast, and luke warm, for $20 per. Room key deactivated daily. Over priced and understaffed.
Stayed 3 nights in Feb 2024
Response from Brandon on Feb 14, 2024
Thank you for taking the time to tell us about your experience. We take your comments seriously and will use them as a tool for improvement. Hope to see you again soon.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon on Feb 9, 2024
Thank you for telling me about your experience. We are happy your stay was above standard. Hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon on Feb 7, 2024
Thank you for taking the time to tell us bout your experience. We are happy to see it was above standard. Hope to see you again soon!

10/10 Excellent

CHRISTINA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience to airport, price
Stayed 1 night in Feb 2024
Response from Brandon on Feb 7, 2024
Thank you for taking the time to tell us about your experience. We are happy to see it was above standard. Hope to see you again soon!

10/10 Excellent

Donald

Staff was efficient. Room was great. Shuttle to O’Hare operated perfectly.
Stayed 1 night in Feb 2024
Response from Brandon on Mar 14, 2024
Thank you very much for taking the time to tell us about your experience. Looking forward to seeing you again soon!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great 4day weekend stay
Stayed 3 nights in Jan 2024
Response from Brandon on Feb 3, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

8/10 Good

Alfred

Liked: Amenities
Parking close to hotel.didnt like paying 25$ for parking
Stayed 1 night in Jan 2024
Response from Brandon on Jan 28, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

8/10 Good

Robert

Stayed 5 nights in Jan 2024
Response from Brandon on Mar 22, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Aaron

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Brandon on Jan 24, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located for events at Casino.
Stayed 1 night in Jan 2024
Response from Brandon on Jan 24, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

6/10 Okay

Jennifer

Traveled with partner
Disliked: Staff & service, amenities
I emailed twice to check on the shuttle details and tell them exactly when we were landing and of course, we waited for the shuttle, but it was at least 25mins late, before we gave up and took a Lyft. No one answered the front desk phone, and the phone number given for the shuttle, doesn’t lead to a person - the line just hangs up. Super frustrating- and the front desk person was unapologetic. Not the best welcome.
Stayed 1 night in Jan 2024
Response from Shawn Parekh on Jan 22, 2024
Dear Jennifer,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with our shuttle service and the lack of responsiveness from our front desk.We understand that timely and reliable transportation is crucial, and we regret that the shuttle was delayed. Your frustration is completely justified, and we apologize for any inconvenience this may have caused.We take your comments seriously and will investigate the issues with our shuttle service and phone lines to ensure that such incidents do not occur in the future. Additionally, we will address the unapologetic behavior of our front desk person, as exceptional customer service is our priority.Please know that your feedback is valuable to us, and we appreciate your patience and understanding. We hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shawn Parekh on Jan 22, 2024
We appreciate you taking the time to share your positive experience. It means a lot to our team. We look forward to your next visit!

4/10 Poor

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Was disappointed because we selected to stay there to use the fitness room bit that room was not available to us during the entire stay because it was under construction supposedly due to a burst pipe
Stayed 3 nights in Jan 2024
Response from Shawn Parekh on Jan 22, 2024
Dear Gary, I truly apologize for the fitness center being out of service during the time you were at the hotel. We did have an emergency due to the freezing temperatures and one of the big pipes bursting over the fitness center. We have been working diligently to get it repaired however all our vendors are backed up as well due to lots of buildings going through a similar issue. Please reach out to Shawn or Brandon at the hotel and we will try to address it specifically with you to make the matter right.

10/10 Excellent

Angela

Liked: Staff & service, amenities, property conditions & facilities
Staff was courteous. Food from restaurant was good. Waitress was very energetic and upbeat. Rooms are large.
Stayed 1 night in Jan 2024
Response from Brandon on Jan 21, 2024
Thank you for taking the time to tell us about your experience. Hope to see you again soon!

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brandon on Jan 19, 2024
Thank you for taking the time to tell us about your experience. Hope you give us another chance soon!

10/10 Excellent

koffitse

Liked: Cleanliness, staff & service, property conditions & facilities
Everything beyond perfect
Stayed 1 night in Jan 2024
Response from Shawn Parekh on Jan 18, 2024
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Juhi

Liked: Cleanliness, staff & service, property conditions & facilities
No surprises high quality stay.... Shuttle service is very well managed
Stayed 1 night in Jan 2024
Response from Brandon on Jan 16, 2024
Thank you for taking the time to tell us about your experience. We hope to see you again soon!