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Reviews of La Quinta Inn & Suites by Wyndham Chicago Downtown

3 out of 5
La Quinta Inn & Suites by Wyndham Chicago Downtown
1 S Franklin Street, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 1318 out of 2327 reviews" "
Rating 8 - Good. 606 out of 2327 reviews" "
Rating 6 - Okay. 210 out of 2327 reviews" "
Rating 4 - Poor. 101 out of 2327 reviews" "
Rating 2 - Terrible. 92 out of 2327 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jerry

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The desk person who checked me in was horrible. Not hospitable at all. Made me feel like i was being a burden to her when all I was trying to do was check into my hotel room. She had no smile, no warmth, no pleasant greeting. Nothing to offer me except cold and abrupt service. I told my wife we won't be staying at this hotel again. There are too many other hotels downtown to be messing around with this place again.
Stayed 2 nights in Apr 2024

8/10 Good

James

Traveled with partner
Liked: Staff & service, amenities
Nice location and room was nice and clean. My only negative is the water in the shower would suddenly lose pressure and the temperature would change from cold to super hot by itself.
Stayed 2 nights in Apr 2024

8/10 Good

John

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you enjoy walking and want to catch some of the main tourist attractions. Parking was a bit pricey.
Stayed 2 nights in Apr 2024

6/10 Okay

Anthony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was comfortable and spacious. Staff in reception area were very helpful. Breakfast was poor, very limited choice of fresh food and all served on polystyrene plates and polystyrene cups which can’t be good for the environment.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a plus, and to us a very important perk. Housekeeping could have used an upgrade. There were areas not dusted/cleaned that I assume were missed, especially in the bathroom. The warm water while showering was a bit lacking, i.e. the pressure would go in and out, get very hot and then get freezing. Very frustrating. But that aside, we loved this hotel. We had come from the Hyatt which supposedly was rated much higher, but we could write a book about the negatives and the expense. So yes, we recommend LaQuinta and loved our stay, even if it was for only one day.
Stayed 1 night in Apr 2024

6/10 Okay

Omkar

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Its a good budget hotel. But don't expect more. I found some things very strange. They don't provide water in the rooms and I don't mean bottled mineral water but even normal tap water with glasses. Only hand soap is provided. No other toiletries like toothpaste. They offer complimentary breakfast which is good. But no options for vegetarians. So if you are a vegetarian or vegan, I won't recommend this. On the whole I would rate this average for a 3 star experience
Stayed 3 nights in Apr 2024

8/10 Good

Gail

Traveled with family
Liked: Cleanliness, property conditions & facilities
Convenient to Amtrak and the Loop. Great staff and decent breakfast. Heads up if your back is sensitive that the mattresses are very soft - but this seems to be typical with most hotels these days.
Stayed 3 nights in Apr 2024

6/10 Okay

Yumin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Trystina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Louann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service comfortable nice to have breakfast.ready so you could. Continue we ith y our day!!
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 8, 2024
Thank you so much for staying with us

4/10 Poor

Andrew Daniel

Traveled with family
Disliked: Staff & service, amenities
The breakfast was just horrendous and staff was very rude.
Stayed 1 night in Apr 2024

2/10 Terrible

Estefania

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, breakfast was overcrowded and nothing to eat that was healthier than waffles and sugar. No fruit, no space to seat. They use plastic for cups and non recyclable plates for food. Ugly unclean and staff not nice at all
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Apr 8, 2024
Estefania, Thank you for taking the time to review your visit with us. I apologize that the complimentary breakfast was too crowded for your liking. I also apologize that we did not have any fruit available. Generally, there are apples, bananas & fruit cocktail available each day. I am also saddened that the team members you encountered were not friendly or cordial. Thank you again for your feedback. Regards, - Joe

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy access to downtown.
Stayed 2 nights in Apr 2024

8/10 Good

Deb

Traveled with family
Liked: Cleanliness, staff & service
Sofa had several bad stains and limited supply in the room ..
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeannina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Best thing about this place was the friendly and helpful staff. They were truly remarkable in their hospitality and kindness.
Stayed 3 nights in Mar 2024

8/10 Good

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property. The only suggestion I would have is to let the people traveling get in their rooms earlier.
Stayed 1 night in Apr 2024
Response from Simone M. on Apr 6, 2024
Thank you so much for staying us.Thank you for your feedback.

10/10 Excellent

Katelin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple
Stayed 1 night in Apr 2024
Response from Simone M. on Apr 6, 2024
Thanks for staying with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the breakfast. Staff were very freindly and efficient at the large attended breakfast.
Stayed 2 nights in Mar 2024

8/10 Good

Thanh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff’s service breakfast were very bad ! The foods are bad ! 4 days they have the same foods 😩
Stayed 4 nights in Mar 2024

6/10 Okay

James Bryan

Traveled with family
Liked: Staff & service
It's the first hotel we've stayed at where you had to wait for around 15 minutes to 20 minutes for breakfast to be served (Weekends) due to many guest eating at the same time. The way they're serving breakfast shocked me as well as they're using like a coupon system. Overall, the location of the hotel is very convenient but parking is very expensive.
Stayed 5 nights in Mar 2024

6/10 Okay

Yi

Traveled with family
Liked: Amenities
parking is inconvenient. breakfast is crowed.
Stayed 1 night in Mar 2024

8/10 Good

Yen

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay! Would recommend
Stayed 4 nights in Mar 2024

8/10 Good

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable stay. Decent sized rooms. Clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Esthica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Only breakfast need to be better overall the hotel is great staff very friendly
Stayed 2 nights in Mar 2024

10/10 Excellent

Chris

Traveled with family
Liked: Amenities, property conditions & facilities
Courteous and helpful staff
Stayed 2 nights in Mar 2024

6/10 Okay

Pankaj

Traveled with family
Liked: Staff & service
Its good for the price you pay.
Stayed 2 nights in Mar 2024

8/10 Good

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location of the hotel just wished we explored the entrance for things to do and see sooner
Stayed 2 nights in Mar 2024

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Esthica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greet service
Stayed 1 night in Mar 2024

6/10 Okay

Esha

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel itself was nice but very dirty
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

JANELL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was awesome. I had a small issue with my room and she promptly fixed it herself. Her hospitality was unmatched.
Stayed 3 nights in Mar 2024
Response from Simone M. on Mar 31, 2024
So happy you recieve outstanding help, you were able to continue to enjoy your stay with no problem. Thanks for staying with us.

10/10 Excellent

Ulises

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cozy
Stayed 1 night in Mar 2024
Response from Simone M. on Mar 31, 2024
Thanks for staying with us.

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Simone M. on Mar 31, 2024
We are so happy you enjoyed your stay.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for a 2-night stay. Staff was helpful and friendly.
Stayed 2 nights in Mar 2024
Response from Simone M. on Mar 30, 2024
Thank you so much for staying.We are so happy you stay was enjoyable.

10/10 Excellent

Laurice

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Parking just in the next building. Clean. Convenient location.
Stayed 3 nights in Mar 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed was so hard it bruised my ribs. Bathroom sink didn't drain. Shower door didn't close all the way so flooded the bathroom each time I showered. Staff was extremely nice.
Stayed 4 nights in Mar 2024
Response from Kara Front Desk Supervisor on Mar 31, 2024
We appreciate your feedback on the comfort of our accommodations. It's important to us that our guests feel at home, and we're taking steps to enhance our rooms based on your comments. Your comfort is our top priority, and we apologize for any discomfort experienced.

10/10 Excellent

Diane M

Traveled with family
Nice hotel close to Union Station.
Stayed 3 nights in Mar 2024

8/10 Good

Susan

Stayed 1 night in Mar 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Anitha

Disliked: Staff & service, property conditions & facilities
The person that checked in didn't let us know room cleaning service was only on request note was there a sign in the room. Also the property mentioned coffee all the time but never was refreshed. We were 2 adults n a kid but they started counting the towels, body wash etc which made us really uncomfortable
Stayed 3 nights in Mar 2024

8/10 Good

Samantha

Stayed 2 nights in Mar 2024

6/10 Okay

Gabrielle

Traveled with group
Disliked: Cleanliness
The room wasn’t very clean, our fridge was not cooling properly and microwave took forever to warm up food. At check in they didn’t give us details on room cleaning or any of the fees that would come with the room. Besides that the location is pretty great!
Stayed 3 nights in Mar 2024

8/10 Good

Bhavana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, lot of dining options, near to willis tower
Stayed 1 night in Mar 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Amtrak and Millennium Park.
Stayed 1 night in Mar 2024

6/10 Okay

Kirryn

Stayed 3 nights in Mar 2024