Ratings based on 3,103 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom brisbane

Perfect hotel in the perfect location!

Posted Dec 20, 2014
The staff were fabulous - nothing was too much trouble! We loved this hotel and will definitely stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2014
Great time in Chicago. Clean hotel, friendly staff
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Trip

Posted Dec 16, 2014
Pros: Great staff
Location: Close to superb shopping and great restaurants
Great experience, great location fantastic restaurants near by
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2014
Stayed for my wifes Birthday and the room was nice and was at an excellent price.
3 out of 5
by A verified travelerfrom Carmel, IN

Nice, but expected a little more

Posted Dec 15, 2014
Location is pretty good. Staff overall was friendly. Great drinks at the bar! Problems were, the fan didn't work on the air in the room, the computer didn't work in the room, the shower leaked onto the bathroom floor and the exhaust fan didn't work. I told all of this to a guy at the desk when I checked out and he acted like he didn't care and didn't want to hear about it.
3 out of 5
by A verified traveler

SHOPING

Posted Dec 15, 2014
Pros: THE STAFF, SUPER NICE
NICE HOTEL, BUT TO FAR ( FOR MY OPINION) FROM RESTAURANTES
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2014
Good experience. Nice hotel. Close to the magnificent mile.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom wales uk

Fabulous hotel

Posted Dec 12, 2014
Excellent location staff very helpful and friendly. Room nice and very clean. As there was 3 of us staying in the room we could have done with a comfy chair each, opposed to only 1. However would definitely come back . Martini cocktails delicious x
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to shopping.

Posted Dec 10, 2014
Every employee was extremely helpful and friendly.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom pontiac, il

Decent hotel for the price

Posted Dec 9, 2014
The hotel staff very nice. Decent location and easy walking distance to many shops on Michigan Ave and the night life on Rush St. My biggest complaint was the shower. In order for us to get hot water we had to let the shower run for nearly 15 minutes the first night and even then the temperature fluctuated during the shower. The second night the water didn't warm up within 15 minutes so I gave up. We were driving home early the next morning so I didn't bother calling the front desk. All in all the room was clean and nice. I'd probably stay here again but I'd have to make a call to get the hot water fixed.