Coffee service

Reviews of Motel 6 Schiller Park, IL - Chicago O'Hare

2 out of 5
Motel 6 Schiller Park, IL - Chicago O'Hare
9408 Lawrence Avenue, I-90 at Kennedy Expwy, Exit 79-A S., Schiller Park, IL

Reviews

6.4
Rating 10 - Excellent. 274 out of 1037 reviews" "
Rating 8 - Good. 208 out of 1037 reviews" "
Rating 6 - Okay. 163 out of 1037 reviews" "
Rating 4 - Poor. 157 out of 1037 reviews" "
Rating 2 - Terrible. 235 out of 1037 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Staff was awesome
Stayed 1 night in Mar 2024

8/10 Good

Danika

Traveled with family
Liked: Staff & service
Disliked: Amenities
The curtains were very dirty
Stayed 1 night in Mar 2024

6/10 Okay

Jeff

Liked: Staff & service, property conditions & facilities
Staff was very accommodating and allowed me to check in early. I appreciated it very much.
Stayed 2 nights in Mar 2024

4/10 Poor

Michel

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I know the price is cheap. I paid $112 for a king bed room And I know asking for a lot stuff is terrible but my room had a cigarette smell. We were staying two nights and we thought the smell. We were expecting the smell will be left soon but it never ended. I can’t believe they don’t have even a small cooler for drinks or a microwave. I tried to watch the tv and it wasn’t working. I arrived and the table was dirty.There isn’t hairdryer in the room. I really had a bad experience but I think you can’t complain too much after the price right? Anyways I expected more because is the first time that I get a room in a condition like this. I definitely just had a bed and a place to sleep but I didn’t feel happy. Keep it in mind I tried to save some money but for $30 extra dollar I could have a better experience somewhere else.
Stayed 2 nights in Mar 2024

8/10 Good

Christopher

Stayed 2 nights in Mar 2024

2/10 Terrible

Stefany

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A-1 Staff. From Manager to Front Desk Reception. All have been very helpful. I couldn't ask for any better. Thank you again.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Christopher, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

Salomon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Adolfo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
it stank , no lights , no service on tv
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 20, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 21, 2024
Hi Darius,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Don Juann

Liked: Cleanliness, staff & service, property conditions & facilities
Its great property close to o'hare airport and cta transportation
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 20, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 14, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Gwendolyn

Disliked: Cleanliness
Response from Nancy Y. on Mar 14, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

armando

Traveled with partner
Rude and they don't give me my room reservation i want my money back
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 13, 2024
Hi Armando,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

2/10 Terrible

Adam

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fights all the time,people doing drugs,and weird people walking around
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Mar 13, 2024
Hi Adam,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Zhen yu

Stayed 1 night in Feb 2024

8/10 Good

Jose, Melrose Park

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on Mar 13, 2024
Hi Jose,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Muchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cheap and safe!
Stayed 3 nights in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Sanjana

Stayed 1 night in Feb 2024

6/10 Okay

Jose, Melrose Park

Liked: Staff & service
Ok
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

José A

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that the tv didn’t have signal, the heat wasn’t working , some one from the front desk had to come to my room to fix it ,
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 6, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Melissa

Stayed 1 night in Feb 2024

2/10 Terrible

Natalia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Feb 28, 2024
Hi Natalia,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

RAVI KIRAN

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service!!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Ravi Kiran,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 23, 2024
Hi Miguel,Thank you for the perfect rating!! Maz K.#Team6

4/10 Poor

Heather

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
While it was within budget for our travel plans I would've much rather spent a bit more on a slightly nicer hotel. Our neighbors were either inconsiderate, or the walls were paper thin (or both) as we heard the upstairs neighbor walking about as well as the neighbors on either side of us, with one bickering at all hours with her daughter, and her dogs barking each time a plane flew overhead. A lot of the furniture in the room as well as the walls are in dire need of repairs as the nightstands, desk, and doors were all chipped and peeling. The walls in the bathroom and near the sink all appeared to have mold spots. Further, the lampshades, TV, undersides of tables/the bed, and the tops of shelves were all covered in a layer of dust. The ceiling is also in need of a proper dusting as corners or visibly covered in cobwebs. The bedlinens were pilling and did not properly fit the bed, which caused the corners to come off the bed multiple times and exposed a gained mattress underneath. Our curtains were also off their rail, which meant that we could not properly cover the window for privacy. The neighborhood does not feel unsafe, but the doors were incredibly hard to close and lock without slamming them and pushing your body against it to get the lock to latch.
Stayed 5 nights in Feb 2024
Response from Brand Experience Team on Feb 22, 2024
Hi Heather,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Harmandeep

Disliked: Property conditions & facilities
The toilet seat was clogged i could not use it at all it didn’t flush
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 22, 2024
Hi Harmandeep,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

8/10 Good

Randolph H

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
the Motel provided an inexpensive and convenient overnight stay for an early morning flight out of O'Hare airport. Only serious flaw is it is located under the flight path for incoming flights, so it is noisy all night.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 22, 2024
Hi Randolph H, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Fernando

Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 23, 2024
Hi Fernando,Thank you for the amazing rating!! Maz K.#Team6

8/10 Good

Jose, Melrose Park

Liked: Cleanliness, staff & service, amenities
Nice
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on Feb 22, 2024
Hi Jose,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

Cassandra, Winter Haven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 22, 2024
Hi Cassandra,Thank you for the amazing review!Maz K.#Team6

2/10 Terrible

Sekushi?

Stayed 2 nights in Feb 2024

6/10 Okay

Jacqueline

Llegando se me perdio una chaqueta
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hola Jacqueline,Gracias por tu valoración, por favor, danos la oportunidad de mejorar tu experiencia en tus futuras reservas.Maz K.#Team6

6/10 Okay

tanya

Business traveler
Disliked: Property conditions & facilities
cleanliness of room.
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Erden

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not enough utility
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Erden,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Taha

Stayed 1 night in Feb 2024

2/10 Terrible

JOON SEONG, Appleton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Read all the good reviews, but very disappointed once we walked into the room. The floors were dirty and looked like they were not even cleaned. You could see shoe prints and salt from outside on the floor. Random hole in the wall and there were yellow spots on the ceiling. The place doesn't feel safe as the outside is free for anyone to walk. Heard neighbors yellowing and closing their door loudly at night. You could hear the planes flying over super loudly in the morning too. Receptionist was nice, but that might be the only thing good about this place. Definitely would not recommend as they need to do a lot of remodeling on this place. Housekeepers definitely do not do their job here.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Joon Seong,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Andy, Columbus

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Book a room with a microwave and refrigerator. On the day of check-in, when I went to my room, it didn't have a microwave or refrigerator. I find myself in a small room, without even a smoke or carbon dioxide detector. Smell of urine and dog poop everywhere. I go to complain at the office and the employee tells me that they don't have any other rooms available. I asked to speak to the manager, and she told me that the room I had booked had a water leak, and that I should stay in that room that was going to be cheaper. Trusting what she promised, I agreed to stay. The next day, when I checked out, I asked to the same manager how much I was finally going to pay for the room, and to my surprise, the manager denied that she had talked to me and that she had offered me the discount. I complained to her, but she chose to kick me out of the motel. An unpleasant experience. I learned a lesson in this, not to use any app to order food, or book tickets, or hotels or car, since she told me on the day of check out that she couldn't do anything for the price of the room because I had booked it through Expedia. She knew all along that she couldn't do anything I had paid for, and yet she lied to me. No more apps. From now on, I will make reservations directly with the company.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Andy,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Robert

Disliked: Property conditions & facilities
Reasonable price. Cable tv didn’t work
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Robert, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Waleska

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi WaleskaThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Marco, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love the staff with their honesty and resolving issues when it came to my stays. I have been staying here for a business trip due to my job and everybody is doing such an excellent job with assisting me and giving me information when asked. Everybody is great honestly thanks again for your work!
Stayed 7 nights in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Marco,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Paulo

Liked: Amenities
It was great
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Paulo,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Ginger A.

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
What I didn't like is I stayed there for a while and they make you clean your own room I asked for clean sheets and they dropped the clean sheets off to my room instead of making my bed for me which I found repulsive and shacking that I pay the kind of money that I pay there and I have to clean my own room and change my own sheets there which that's mostly the main reason I didn't appreciate that at all I'm paying that kind of money and I should be able to get room service not for me to do my own room service no matter how long I've been staying here or not I should still get room service upon requests and that's be told that don't drop it off to me or hand me their cleaning supplies and broom tell me here you go expect me to do their job for them when I'm paying 70 80 bucks a day not to mention of something's going on at the Rosemount I have to pay $600 for four or five days but other than that I have no other complaints the coffee is good but that's the only complain I have is why I had to clean my own room and change my own sheets?
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Ginger,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

6/10 Okay

Kristal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No fridge and no microwave Tv and heater are not working
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Kristal,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Gloria

Traveled with partner
Liked: Cleanliness, staff & service
Didn't like that it wasn't a microwave inside the room
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Gloria,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Christopher W.

Stayed 2 nights in Jan 2024

2/10 Terrible

Krishna Kumar, Phoenix

Stayed 2 nights in Jan 2024

6/10 Okay

Adam

Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Liked: Staff & service
Stayed 3 nights in Jan 2024