Ratings based on 2,282 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2015
Overall a good experience. Room was a little cold but otherwise fine. Good location for shopping.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom carmel, indiana

Great hotel! Close to everything!!

Posted Apr 9, 2015
The service was amazing! Everyone was so friendly!! The bellhop was especially nice! Early check-In and rooms were wonderful!!! Would go back for sure!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Nice hotel

Posted Apr 6, 2015
The hotel was nice, very conveniently located. Beautiful view. Would totally stay again. But find alternative parking, valet is all they offer and its far more expensive than other valet parking in the area.
5 out of 5
Recommended
for Families
by A verified travelerfrom Wisconsin

Sweet Suites

Posted Apr 6, 2015
Pros: Rooms, bathrooms were spacious and updated. Beds very comfy. Room service food was excellent.
Cons: Soundproofing. We could hear the family next to us.
The Omni is in a perfect location for all of the sites, sounds and experiences of downtown and the Mag Mile. Perfect for families who need some space.
3 out of 5
Recommended
for Families
by A verified travelerfrom Ohio

Nice location, but a little disappointed.

Posted Apr 6, 2015
Pros: Location
Cons: Have rooms ready at time promised
Location: Shopping on Michigan Ave, The Water Tower, lots of restaurants
We were disappointed that our room was not ready when promised. We had to wait nearly an hour for our room to be ready. We had just driven seven hours with kids and we wanted to relax but could not do so. Also, the refrigerator was so small that it could not hold any food at all. The mini bar was over the top. We could have spend hundreds of dollars on ordinary crappy snacks that we could get from Walgreen's down the street. We had to take all of the high-priced items out of reach so as not to confuse the kids and allow them to eat a $5.00 Snicker's Bar or drink a $7.00 bottle of water!!! The positives were that the beds were comfortable and the location of the hotel is in close proximity to so much in downtown Chigago.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Trou, MI

Posted Apr 5, 2015
Hotel was very nice, but unless you dont want to spend a ton of money this place isn't for you. you have to pay $10 a night for wifi, they don't even let you have it for free after you've spend $150 on the room per night already. Plus parking is a little obnoxious $67 per day is a lot. They come to your room quite a bit and it's a little unsettling knowing they're coming to your room more than once.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis, IN

close to the American Girl Store

Posted Mar 31, 2015
My daughter and I had a wonderful "Girls Getaway". Staying at the Omni was outstanding and a quick walk to the American Girl store, which was the reason for our trip. The room was beautiful and very comfortable. The staff was wonderful and my daughter delivery special with The treat bag she was greeted with when we checked in.
4 out of 5
Recommended
for Families
by A verified travelerfrom Chicago

Helpful and Welcoming Staff

Posted Mar 31, 2015
The Omni Staff were always helpful, gave us great recommendations for places to eat and treated our son like a king.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san francisco

nice location, excellent staff,great bar/breakfast

Posted Mar 29, 2015
Pros: everything.
Cons: Not sure.
Location: good location.
Terrific location, nice staff, good prices on Expedia, great reasonable bar, and excellent food for hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2015
Very nice staff. Quiet, clean, easy in and out. Very happy with our stay!!