Ratings based on 2,282 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Apr 10, 2015
Overall a good experience. Room was a little cold but otherwise fine. Good location for shopping.
for Everyoneby A verified travelerfrom carmel, indiana
Great hotel! Close to everything!!Posted Apr 9, 2015
The service was amazing! Everyone was so friendly!! The bellhop was especially nice! Early check-In and rooms were wonderful!!! Would go back for sure!!!
for Everyoneby A verified travelerfrom Michigan
Nice hotelPosted Apr 6, 2015
The hotel was nice, very conveniently located. Beautiful view. Would totally stay again. But find alternative parking, valet is all they offer and its far more expensive than other valet parking in the area.
for Familiesby A verified travelerfrom Wisconsin
Sweet SuitesPosted Apr 6, 2015
Pros: Rooms, bathrooms were spacious and updated. Beds very comfy. Room service food was excellent.
Cons: Soundproofing. We could hear the family next to us.
The Omni is in a perfect location for all of the sites, sounds and experiences of downtown and the Mag Mile. Perfect for families who need some space.
for Familiesby A verified travelerfrom Ohio
Nice location, but a little disappointed.Posted Apr 6, 2015
Cons: Have rooms ready at time promised
Location: Shopping on Michigan Ave, The Water Tower, lots of restaurants
We were disappointed that our room was not ready when promised. We had to wait nearly an hour for our room to be ready. We had just driven seven hours with kids and we wanted to relax but could not do so. Also, the refrigerator was so small that it could not hold any food at all. The mini bar was over the top. We could have spend hundreds of dollars on ordinary crappy snacks that we could get from Walgreen's down the street. We had to take all of the high-priced items out of reach so as not to confuse the kids and allow them to eat a $5.00 Snicker's Bar or drink a $7.00 bottle of water!!! The positives were that the beds were comfortable and the location of the hotel is in close proximity to so much in downtown Chigago.
for Everyoneby A verified travelerfrom Trou, MI
Posted Apr 5, 2015
Hotel was very nice, but unless you dont want to spend a ton of money this place isn't for you. you have to pay $10 a night for wifi, they don't even let you have it for free after you've spend $150 on the room per night already. Plus parking is a little obnoxious $67 per day is a lot. They come to your room quite a bit and it's a little unsettling knowing they're coming to your room more than once.
for Everyoneby A verified travelerfrom Indianapolis, IN
close to the American Girl StorePosted Mar 31, 2015
My daughter and I had a wonderful "Girls Getaway". Staying at the Omni was outstanding and a quick walk to the American Girl store, which was the reason for our trip. The room was beautiful and very comfortable. The staff was wonderful and my daughter delivery special with The treat bag she was greeted with when we checked in.
for Familiesby A verified travelerfrom Chicago
Helpful and Welcoming StaffPosted Mar 31, 2015
The Omni Staff were always helpful, gave us great recommendations for places to eat and treated our son like a king.
for Everyoneby A verified travelerfrom san francisco
nice location, excellent staff,great bar/breakfastPosted Mar 29, 2015
Cons: Not sure.
Location: good location.
Terrific location, nice staff, good prices on Expedia, great reasonable bar, and excellent food for hotel.
for Everyoneby A verified traveler
Posted Mar 29, 2015
Very nice staff. Quiet, clean, easy in and out. Very happy with our stay!!