Ratings based on 118 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Perfect location, beautiful hotel

Posted Jul 13, 2014
Pros: View from the window
I love everything in this hotel except of price of overnight parking.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Park Hyatt Chicago

Posted Jul 3, 2014
Pros: Everything !
Cons: Small in Hotel gift shop for incidentals would be nice.
Location: Plenty of restaurants, sites , shopping etc. , are within walking distance.
It was a wonderful experience. I can only say one thing I would like to see improved. In both room service and restaurant menus , I would have like to see a couple of more regular food items. In other words, not quite so fancy.
4 out of 5
by A verified traveler from nyc

great location

Posted Jun 29, 2014
Pros: service, location, restaurant, spa
Cons: rooms need updating
Location: food, business, shopping, culture, a lot, you are in the middle of it all
i stayed at many of the Park Hyatt's, DC being my most favorite one. this one, location is amazing, facilities are great, restaurant is great however rooms are old, old decor, old bathrooms and you feel it is old, looking at all new hotels in chicago, they need to do something. room is comfortable however does not give the same feeling as in DC or Tokyo
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel okay location

Posted Jun 26, 2014
Pros: Staff were friendly.
Cons: Gym facilities
Location: Hancock building was very near by. Great views of the city and lake from the top. Good pizza restaurant just across the road.
Would have preferred the hotel to be more central. Nearer to the river area. The room we were given was for a disabled person I think. The shower didn't work properly. We overlooked the terrace restaurant, on certain days when the weather was good and the restaurant busy it was noisy in our room. Staff were all nice and helpful. Gym not bad could have been better. Pool nice but small. In the coffee area in the lobby, there was a horrible smell of vomit. We weren't sure if this was coming in from outside or if someone had vomited on the sofa at the back right hand side by the window and it just hadn't been cleaned up properly. Yucky. Overall a pleasant stay but expected more from a five star hotel.
5 out of 5
Recommended
for Everyone
by ACHDCH

Excellent option in Chicago

Posted Jun 12, 2014
I've stayed in other Park Hyatts and this one is perfectly Located , has a great Restaurant Japanese Nomi and great views of Chicago area. Excellent option for a great stay.
5 out of 5
Recommended
for Everyone
by andy from houston

Nice hotel great location

Posted May 21, 2014
Went there for 4 nights with my wife and daughter (3yrs) great view from room (of course we pay extra for lake view) overall great hotel!!!will be back next year again.
5 out of 5
Recommended
for Everyone
by Carl from Little Rock, Ar.

Access to everything

Posted May 12, 2014
Pros: Everything.
Cons: Can't think of a thing.
Location: Right where you want to be for shopping, eating, and entertainment. Taxis everywhere and only two blocks from an entrance to the transit system.
Located in a desirable area of the city with access to everything we wanted to do.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great view

Posted Apr 29, 2014
Nomi restaurant is superb which I think was better than The Peninsula's The Lobby. Very good location for shopping. Close to public transport especially going south to tourist attractions like the Art Institute. Highly recommend the Lake View room, my room has views of both the Water Tower and the lake.
5 out of 5
Recommended
for Everyone
by Hisham from Dhahran

The place to saty in Chicago

Posted Apr 27, 2014
Pros: very upscale hotel
Cons: not much
Location: super
excellent in every aspect, nice room, relaxing ambiance
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good Hotel at the heart of the city.

Posted Apr 20, 2014
One of the best Hotels in Chicago. There is nothing really to complain about. The SPA is heavily over priced...